I appreciate the concept of customizable chatbots, but the implementation left much to be desired.
The performance of the chatbot was poor; it often misunderstood customer queries, which defeated the purpose.
While it aims to improve customer interaction, it ended up creating more confusion due to inaccurate responses.
I found the customization options for the chat module appealing, allowing me to add my company logo and adjust the chat bubble's design.
The training process for the chatbot was quite tedious, especially when using poorly formatted .txt files. It took longer than expected to get it right.
Kaoffee does help in managing customer inquiries efficiently, but the setup was frustrating and took more time than anticipated.
I liked that I could personalize the chat interface to match our brand's look.
The pricing model wasn't clear, which made it hard for me to evaluate if it was worth the investment.
It helps in engaging customers, but the chatbot's learning needs improvement for better accuracy.
The initial setup seemed easy, but that was the only positive experience.
The AI responses were often irrelevant, and it did not understand context well.
It was supposed to free up time for my team, but instead, it required more oversight and correction.
The ability to access message history logs is a great feature, as it helps analyze customer interactions.
I found the embedding process a bit complicated and the instructions could be clearer.
It helps streamline customer service by automating responses, but the learning curve is higher than expected.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.