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Jochem AI

Jochem AI.ai provides instant customer service answers, learns from agents, and integrates with Teams and Slack.
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Jochem AI Reviews

3.62
Based on 13 reviews
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How would you rate Jochem AI?
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Chloe Liu
Chloe Liu January 15, 2025

What do you like most about using Jochem AI?

The operational insights it offers have really changed how we analyze customer feedback.

What do you dislike most about using Jochem AI?

Sometimes it doesn’t fully capture the nuances of customer sentiment.

What problems does Jochem AI help you solve, and how does this benefit you?

It streamlines the customer service process, improving response times and customer satisfaction.

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Haruto Takahashi
Haruto Takahashi January 15, 2025

What do you like most about using Jochem AI?

The operational insights it provides are invaluable for understanding customer trends and improving service.

What do you dislike most about using Jochem AI?

Occasionally, the AI's suggestions can feel a bit generic, but they are generally helpful.

What problems does Jochem AI help you solve, and how does this benefit you?

It allows our team to focus on more complex issues while the AI handles routine queries, optimizing efficiency.

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Rajesh Nair
Rajesh Nair January 7, 2025

What do you like most about using Jochem AI?

The potential it has for learning from interactions is promising.

What do you dislike most about using Jochem AI?

The AI often fails to recognize when to escalate an issue appropriately.

What problems does Jochem AI help you solve, and how does this benefit you?

It handles basic inquiries but requires constant supervision for more complex situations.

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Kiran Patel
Kiran Patel December 17, 2024

What do you like most about using Jochem AI?

The seamless integration with Teams is a game changer for our workflow.

What do you dislike most about using Jochem AI?

It can be slow in processing certain queries, especially during peak hours.

What problems does Jochem AI help you solve, and how does this benefit you?

It alleviates the pressure on our customer service team, allowing them to focus on more complex customer needs.

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Anika Schmidt
Anika Schmidt December 17, 2024

What do you like most about using Jochem AI?

The integration with Slack has been seamless, allowing for quick access to information right where we work.

What do you dislike most about using Jochem AI?

Sometimes it can take a while to update the knowledge base, which is frustrating when we have urgent queries.

What problems does Jochem AI help you solve, and how does this benefit you?

It significantly reduces the time needed to find answers, which improves our overall response time.

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Ibrahim Amin
Ibrahim Amin December 13, 2024

What do you like most about using Jochem AI?

The speed at which it provides answers is impressive, especially during high-volume times.

What do you dislike most about using Jochem AI?

It could benefit from a more extensive knowledge base to improve its effectiveness.

What problems does Jochem AI help you solve, and how does this benefit you?

It allows for better resource allocation as our agents can focus on resolving intricate issues.

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Fatima Saeed
Fatima Saeed December 8, 2024

What do you like most about using Jochem AI?

It's quite easy to set up and start using, which is great for fast onboarding.

What do you dislike most about using Jochem AI?

The responses can sometimes be too basic, lacking the depth we need for certain queries.

What problems does Jochem AI help you solve, and how does this benefit you?

It helps with immediate responses, but we still have to follow up for detailed inquiries.

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Aditi Rao
Aditi Rao December 8, 2024

What do you like most about using Jochem AI?

The integration with Teams makes team collaboration much smoother.

What do you dislike most about using Jochem AI?

It can be slow at times, especially when processing multiple requests.

What problems does Jochem AI help you solve, and how does this benefit you?

It helps in managing escalation logs efficiently, which is vital for tracking customer issues.

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Luca Martini
Luca Martini December 5, 2024

What do you like most about using Jochem AI?

I appreciate that Jochem AI provides instant answers to customer service queries. It helps reduce waiting time for agents.

What do you dislike most about using Jochem AI?

The learning curve can be a bit steep for new users. Sometimes, the AI doesn't fully understand context, leading to inaccuracies.

What problems does Jochem AI help you solve, and how does this benefit you?

It helps streamline responses and manage escalation logs, which reduces the workload for our team.

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Omar Khan
Omar Khan December 2, 2024

What do you like most about using Jochem AI?

The ability to customize it for our specific needs is a great feature.

What do you dislike most about using Jochem AI?

I find it occasionally lacks depth in its responses, especially for nuanced customer inquiries.

What problems does Jochem AI help you solve, and how does this benefit you?

It assists in gathering data for customer interactions, but more complex queries often require human follow-up.

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Elias Khaled
Elias Khaled November 24, 2024

What do you like most about using Jochem AI?

I find the GDPR compliance a strong point, which is crucial for our operations.

What do you dislike most about using Jochem AI?

The AI often misinterprets specific queries, which can lead to confusion.

What problems does Jochem AI help you solve, and how does this benefit you?

It helps in providing quick answers to simpler queries but struggles with more complex customer needs.

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Sofia Gonzalez
Sofia Gonzalez November 22, 2024

What do you like most about using Jochem AI?

It does have a user-friendly interface, which is a plus for onboarding new team members.

What do you dislike most about using Jochem AI?

It's not very intuitive when it comes to complex queries, and I often have to step in to clarify.

What problems does Jochem AI help you solve, and how does this benefit you?

It helps with simple queries, but for more complex issues, it still requires human intervention, which defeats the purpose.

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Nia Okafor
Nia Okafor November 19, 2024

What do you like most about using Jochem AI?

I love that it learns from our interactions, which means it gets better over time.

What do you dislike most about using Jochem AI?

Sometimes it struggles with slang or idiomatic expressions, which can lead to miscommunication.

What problems does Jochem AI help you solve, and how does this benefit you?

It helps us maintain a consistent level of service, even during peak times, which is crucial for customer satisfaction.

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