Inteliconvo

What is Inteliconvo?

Inteliconvo is an advanced AI-powered Speech Analytics and Automation platform that processes and analyzes 100% of recorded customer conversations. This tool extracts valuable insights into customer behaviors, buying patterns, intents, sentiments, and feedback. It can automate workflows, improve team performance, accelerate sales, enhance customer experience, and ensure compliance.

This platform offers multilingual support in 48 languages, high transcription accuracy, flexible deployment options (cloud agnostic and on-premise), a hot lead identifier, debt default predictor, insights for brand improvement, and a compliance monitor.

Inteliconvo can identify potential sales leads, predict debt defaulters, improve brand image through customer feedback, and monitor compliance by analyzing unlawful words and negative sentiments during customer interactions. It is designed to be highly scalable and provide comprehensive insights for operational efficiency and performance improvement in areas like sales, collections, customer experience, and compliance.

Who created Inteliconvo?

Inteliconvo was launched on June 11, 2023, by Shyena Tech Yarns Private Limited, based in Pune, India. The company was founded by Atul P Deshpande and Anand Katti, both with substantial experience in the Information Technology domain.

What is Inteliconvo used for?

• Contact Centers
• Banking
• Insurance
• Customer Experience
• Sales
• Collection
• Compliance
• Fintech
• Improves team performance
• Accelerates sales
• For Sales
• For Collections
• For Compliance
• Banking Industry Use Case
• Insurance Industry Use Case
• Fintech Industry Use Case
• Contact Centers Industry Use Case
• App Industry Use Case
• App
• Enhancing operational aspects by providing insights into customer behaviors, buying patterns, sentiments, and feedback to automate workflows, improve team performance, accelerate sales, enhance customer experience, and ensure compliance
• Optimizing workflows across sales, collections, customer experience, and compliance using advanced AI-driven speech analytics
• Analyzing customer conversations to interpret intent, sentiment, buying patterns, willingness to pay, and feedback for strategic decision-making and operational improvement
• Improving team performance by automating workflows based on insights from customer conversation analysis
• Accelerating sales through identification of hot leads and leveraging customer buying intents and sentiments to increase conversion rates
• Enhancing customer experience by understanding customer sentiments, buying patterns, and feedback to make strategic changes in engagement and support services
• Ensuring business compliance by monitoring the use of unlawful words, negative sentiments, and high tones during customer interactions to adhere to set standards
• Identifying potential debt defaulters using advanced AI models by analyzing voice tone, sentiment, and key attributes in recorded calls
• Improving brand image through customer feedback insights provided by the platform
• Monitoring compliance by identifying unlawful words, negative sentiments, and high tones to ensure legal adherence during interactions

Who is Inteliconvo for?

• Sales
• Collection
• Customer Experience
• Compliance
• Banking
• Insurance
• Fintech
• Contact Centers
• App
• Sales professionals
• Collection Agents
• Customer Experience Managers
• Compliance Officers
• Banking professionals
• Insurance professionals
• Fintech Professionals
• Contact Center Agents
• Collections Agents
• Customer Experience Specialists

How to use Inteliconvo?

To use Inteliconvo, follow these steps:

1. Understanding Inteliconvo:

   • Inteliconvo is an AI-powered Speech Analytics and Automation platform designed to analyze recorded customer conversations to provide insights into behaviors, buying patterns, intents, sentiments, and feedback.

2. Benefits for Your Business:

   • Inteliconvo can enhance operational aspects by automating workflows, improving team performance, accelerating sales, enhancing customer experience, and ensuring compliance.

3. Analyzing Conversations:

   • Inteliconvo processes recorded audio calls to interpret customer intent, sentiment, buying patterns, willingness to pay, and feedback to derive valuable insights for strategic decision-making.

4. Insights Provided:

   • This platform offers deep insights into customer behaviors, including buying patterns, intents, sentiments, willingness to pay, and feedback on products and brand image.

5. Improving Team Performance:

   • By implementing insights from customer conversation analysis, Inteliconvo helps streamline processes, reduce bottlenecks, and enhance team efficiency and productivity.

6. Accelerating Sales:

   • Inteliconvo identifies hot leads based on customer intents and voice attributes, aiding in focusing sales efforts on potential customers to increase conversion rates.

7. Enhancing Customer Experience:

   • Understanding customer sentiments, buying patterns, and feedback helps tailor customer engagement and support services, ultimately improving overall customer experience and satisfaction.

8. Ensuring Compliance:

   • Inteliconvo monitors interactions for unlawful words, negative sentiments, and tone to ensure compliance with legal standards during customer engagements.

9. Deployment and Support:

   • Inteliconvo supports deployment on-premise or in the cloud, ensures high transcription accuracy in multiple languages, and offers features like the Hot Lead Identifier and Compliance Monitor.

10. Accessing Inteliconvo:

    • You can schedule a demo or request a free pilot on their website to access the Inteliconvo platform.

With these steps, you can effectively utilize Inteliconvo to gain valuable insights, automate processes, improve performance, and enhance various aspects of your business.