Hypertype
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Hypertype enhances customer communications with AI, ensuring high productivity and robust security standards.
What is Hypertype?
Hypertype is an AI-powered text-based communications platform designed for customer-facing teams. It serves as a smart assistant for emails and live chats, allowing teams to provide top-notch answers to customers efficiently. Hypertype analyzes large amounts of data, with over 70 million data points analyzed, and has been used by over 2,000 businesses for customer communications. The platform aims to boost customer service team productivity significantly, with users saving three times the customer service manager's productivity per 30 emails. Hypertype emphasizes the importance of data quality and offers certifications and standards to ensure high-quality service.
In terms of data privacy, Hypertype takes privacy seriously by hosting all services in Europe and adhering to GDPR regulations. Customer data is not used for model training, retraining, or improvement, and users have the right to request data deletion at any time. Security is a priority for Hypertype, with continuous monitoring of systems, intrusion detection systems, encryption of customer data at rest and in transit, and the use of Single-Sign-In for user authentication to enhance security measures.
Hypertype is currently available in Gmail and Intercom, allowing users to upload various types of data sources and connect their hyperbrain with Gmail email history, Notion pages, and Calendly link. Custom integrations are also possible upon request by contacting the sales team. Signing up a team for Hypertype is a straightforward process through the Plans and Billing section, where the number of seats can be selected. Alternatively, users can contact [email protected] for assistance in setting up the team's account.
Who created Hypertype?
Hypertype was created by Even Osterhaug. He is involved in sales at Otovo in Norway and emphasizes the importance of data quality. Hypertype is an AI-powered text-based communications platform used by over 2,000 businesses, enhancing productivity and customer interactions.
What is Hypertype used for?
- GDPR compliance
- AI Email Assistant for professionals in Customer Support, CX, Sales, Entrepreneurship, Product, Operations, and Project Management
- Efficient email communication
- Reducing time spent on writing and rewriting emails
- Crafting tailor-made responses using existing company data
- Enhancing communication effectiveness and efficiency
- Streamlining email replies in Gmail with brand voice
- Empowering teams to communicate effectively
- Enhancing email personalization
- Data unification for intelligent reply generation
- Ensuring data protection with AES-256 encryption and GDPR compliance
- Data encryption
- AI Email Assistant for email drafting
- Security with AES-256 encryption and GDPR compliance
- Custom support for various professionals
- Chrome Extension for streamlined workflow
- Enterprise-grade security and global team data access
- Dedicated Account Manager for support
- Performance analytics & insights for data-driven decisions
- Custom data source integrations for tailored solutions
- Team spaces & Data Collaboration for effective teamwork
- AI Email Assistant
- Email Draft Generation
- Brand Voice
Who is Hypertype for?
- Customer support
- CX
- Sales
- Entrepreneurship
- Product Management
- Operations Management
- Project Management
- Operations
How to use Hypertype?
To use Hypertype effectively, follow these steps:
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Sign Up: Start by signing up for a Hypertype account on their website.
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Integration: Hypertype is currently available for Gmail and Intercom. You can upload various data sources like website pages, PDFs, Excel files, Gmail email history, Notion pages, and Calendly links to enhance your communication.
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Data Processing: After uploading your data, Hypertype's AI processes it to create a Hyperbrain database for generating intelligent replies.
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Personalization: Sync your data to unlock personalized email experiences. This enhances your email communication with tailored responses aligned with your brand voice.
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Security Measures: Hypertype ensures data privacy and security. All services are hosted in Europe, follow GDPR regulations, and use encryption methods like TLS and AES for data protection.
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Team Sign-Up: If you want to sign up your team, navigate to Plans and Billing on the platform to select the number of seats. Alternatively, you can contact support for assistance with the setup.
Hypertype's AI capabilities streamline email replies, increase productivity, and provide a secure communication environment for customer-facing teams. With its focus on data privacy, efficient communication, and customization, Hypertype offers a valuable tool for businesses looking to enhance their email management processes.
Pros
- 11. Custom integration options available for tailored data flows.
- Reduced Time Spent on Writing Emails
- Tailor-Made Responses
- Data Protection with Encryption
- Centralization of Data Sources
- Enhanced productivity
- Streamlined Workflow
- Efficient communication
- AI-Powered Email Assistant
- Efficiency in Communication
- Easy installation
- 15. Dedicated account managers available for personalized support.
- 14. Global team data access across languages and markets for enhanced collaboration.
- 13. Performance analytics and insights provided to enhance team productivity.
- 12. Enterprise-grade security measures ensure data privacy and protection.
Cons
- Limited website integration in the Mini plan, potentially restricting access to certain features
- No specific cons of using Hypertype were found in the provided documents.
- Some missing features from Hypertype are not mentioned in the provided documents, therefore it's not possible to list any cons at the moment.
- Pricing may not be justified for all users
- Potential limitations in customization options
- Limited availability in other tools/platforms compared to some competitors
- Pricing plans may not justify value for money compared to competitors
- No mention of advanced features like sentiment analysis or language translation
- Limited availability on platforms other than Gmail and Intercom
- One-click Email Drafting may not always produce the desired or accurate responses
- No information provided regarding certifications & standards attained by Hypertype which can be a point of consideration for potential users
- Pricing structure might not provide the best value for money compared to alternative tools available in the market
- No specific mention of 24/7 customer support which can be a drawback for users needing immediate assistance
- May not offer as many custom tone options compared to some other AI tools in the industry
- Free trial limitations on the amount of data that can be uploaded and connected, restricting full exploration of features
Hypertype Pricing and plans
Paid plans start at $19/month and include:
- Streamline your email replies in Gmail with your own brand voice
- 45 Generations / month
- Reply using Individual data
- Reply in Gmail inbox
- Limited Website pages
- 7-day free trial
Hypertype FAQs
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Do you offer free trials?
- Yes, you can try Hypertype free for 7 days - no credit card required. Currently, we also provide a personalized 30-minute onboarding call to get you up and running as soon as possible.
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How long does it take before I can use Hypertype?
- Experience the power of Hypertype by effortlessly connecting your data in just one click typically within 24-48 hours. Once the processing is complete, start Hyper-typing and see your replies automatically enriched with relevant data.
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How does Hypertype handle data privacy?
- Hypertype takes data privacy very seriously, with services hosted in Europe and GDPR compliance. No customer data is used for model training or retraining, and users can request data deletion at any time.
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How does Hypertype approach security?
- Security is a top priority at Hypertype. They meet and exceed best security practices, monitor systems continuously, use encryption for data, and have incident response policies in place.
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Is Hypertype available in other tools or platforms?
- Currently, Hypertype is available in Gmail and Intercom. Users can upload various data sources, and custom integrations can be built upon request.
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How can I sign up my team?
- You can sign up your team by navigating to Plans and Billing, selecting the number of seats, or by contacting support. The team will be set up shortly with the appointed admin and billing account.
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