Hellocall
2.64
0
Hellocall automates customer calls 24/7 using AI, reducing costs and increasing efficiency with multilingual support.
Hellocall Reviews
2.64
Based on 11 reviews
How would you rate Hellocall?
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Tomasz Duda
January 10, 2025
What do you like most about using Hellocall?
I like how it can answer frequently asked questions automatically.
What do you dislike most about using Hellocall?
The user interface could be a bit more intuitive; it took a while to get familiar with it.
What problems does Hellocall help you solve, and how does this benefit you?
It allows us to handle high call volumes efficiently, leading to better customer satisfaction overall.
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Ewa Kowalczyk
January 6, 2025
What do you like most about using Hellocall?
The potential to automate many of our processes is appealing.
What do you dislike most about using Hellocall?
It frequently fails to understand customer inquiries, leading to dissatisfaction.
What problems does Hellocall help you solve, and how does this benefit you?
While it helps with basic queries, its unreliability makes it hard to trust for crucial customer interactions.
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Krystyna Szymczak
December 27, 2024
What do you like most about using Hellocall?
The idea of automating calls is appealing, but the execution is lacking.
What do you dislike most about using Hellocall?
The AI frequently misunderstands customer needs, which has led to many frustrated clients.
What problems does Hellocall help you solve, and how does this benefit you?
It was supposed to reduce costs but has actually led to increased customer support issues.
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Zofia Jankowska
December 18, 2024
What do you like most about using Hellocall?
I appreciate the cost-saving potential, especially during off-peak hours.
What do you dislike most about using Hellocall?
It often provides generic responses that do not meet specific customer needs.
What problems does Hellocall help you solve, and how does this benefit you?
It helps us manage call volume during busy periods, but the quality of service could be improved.
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Ania Zielinska
December 7, 2024
What do you like most about using Hellocall?
Honestly, it has very few redeeming features. The concept is good, but the execution lacks quality.
What do you dislike most about using Hellocall?
The AI often gives incorrect information, which has resulted in numerous customer complaints.
What problems does Hellocall help you solve, and how does this benefit you?
While it claims to streamline operations, the frequent errors it makes have actually led to increased operational costs.
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Marek Kowalski
December 5, 2024
What do you like most about using Hellocall?
I like that it can handle multiple calls at once, which is a significant improvement over our previous system.
What do you dislike most about using Hellocall?
The setup process was more complicated than I anticipated and took longer than expected to integrate with our existing systems.
What problems does Hellocall help you solve, and how does this benefit you?
It helps reduce the workload on our human agents, allowing them to focus on more complex tasks, but sometimes the AI fails to provide satisfactory answers.
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Maciej Wasilewski
December 3, 2024
What do you like most about using Hellocall?
The integration with our existing business tools was seamless.
What do you dislike most about using Hellocall?
The AI's ability to handle complex queries still needs improvement.
What problems does Hellocall help you solve, and how does this benefit you?
It helps streamline our appointment scheduling, saving time for our staff.
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Natalia Kaczmarek
December 3, 2024
What do you like most about using Hellocall?
The 24/7 service is a huge benefit for our business, ensuring we never miss a call.
What do you dislike most about using Hellocall?
It occasionally disconnects calls unexpectedly, which can annoy customers.
What problems does Hellocall help you solve, and how does this benefit you?
It assists in managing customer inquiries outside of normal hours, but reliability is a concern.
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Wojciech Kowalewski
November 28, 2024
What do you like most about using Hellocall?
The multilingual feature is beneficial for our diverse customer base.
What do you dislike most about using Hellocall?
The AI fails to recognize many of our industry-specific terms.
What problems does Hellocall help you solve, and how does this benefit you?
While it automates basic queries, it often requires human intervention for complex issues, which defeats the purpose.
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Katarzyna Nowak
November 28, 2024
What do you like most about using Hellocall?
I appreciate the multilingual support as it has allowed us to communicate with a broader customer base.
What do you dislike most about using Hellocall?
The AI sometimes struggles with understanding complex queries, which can frustrate our customers.
What problems does Hellocall help you solve, and how does this benefit you?
It helps us manage calls outside of business hours, but the inconsistency in AI understanding has led to negative customer experiences.
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Jakub Wojcik
November 22, 2024
What do you like most about using Hellocall?
I like the ability to customize the AI's responses and integrate it with our CRM system.
What do you dislike most about using Hellocall?
There are times when the AI's speech recognition doesn't catch certain accents well, leading to misunderstandings.
What problems does Hellocall help you solve, and how does this benefit you?
It helps us qualify leads more effectively, which has positively impacted our sales process.
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