Frequentli
4.73
0
Frequentli creates innovative self-service customer support software, enhancing efficiency and ease of use.
Frequentli Reviews
4.73
Based on 11 reviews
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Tariq El-Amin
March 8, 2025
What do you like most about using Frequentli?
The proactive troubleshooting features are impressive. They anticipate customer needs and suggest solutions before issues arise.
What do you dislike most about using Frequentli?
Occasionally, the notifications can be overwhelming, but they are generally useful.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli allows us to provide solutions swiftly, which has dramatically improved our customer service metrics.
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Luca Rossi
March 7, 2025
What do you like most about using Frequentli?
The detailed reports on user interactions are incredibly helpful for improving our services.
What do you dislike most about using Frequentli?
The integration with some legacy systems can be tricky, which has caused some initial hiccups.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli helps us reduce the time spent on training new staff by providing a comprehensive knowledge base.
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Rajesh Menon
March 5, 2025
What do you like most about using Frequentli?
The self-service options allow our users to resolve issues without needing direct assistance, which is a huge time saver.
What do you dislike most about using Frequentli?
There are occasional bugs that need fixing, but the support team is responsive and helpful.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli helps us provide quick answers to common issues, enhancing customer satisfaction and reducing frustration during peak times.
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Hiroshi Tanaka
March 1, 2025
What do you like most about using Frequentli?
The proactive approach to addressing customer needs has improved our support performance, and the support team is very helpful.
What do you dislike most about using Frequentli?
Sometimes, the loading times can be a bit slow, especially during peak hours.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli helps us reduce the number of incoming support tickets by empowering customers to find answers themselves, which has been a game-changer for our operations.
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Amina Siddiqui
February 19, 2025
What do you like most about using Frequentli?
Frequentli's user interface is incredibly intuitive, making it easy for both customers and support teams to navigate. The self-service options are comprehensive, allowing customers to find solutions without waiting for agent support.
What do you dislike most about using Frequentli?
I wish there were more customization options available for the UI to better match our brand's identity. However, this is a minor issue overall.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli reduces our response time significantly by allowing customers to solve issues independently. This has improved our customer satisfaction ratings and decreased the workload on our support team.
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Nia Kumari
February 7, 2025
What do you like most about using Frequentli?
I love the community forums where users can share solutions and tips. It's a great way to enhance our knowledge base.
What do you dislike most about using Frequentli?
The onboarding process could be more streamlined; it took some time to get everyone up to speed.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli has allowed us to significantly cut down on repetitive queries, freeing up our support staff for more complex issues.
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Sofia Alvarez
February 4, 2025
What do you like most about using Frequentli?
The platform is very user-friendly, and I love the aesthetic design. It makes it easy for our clients to navigate and find help.
What do you dislike most about using Frequentli?
It could benefit from more language options for our international customers, which would enhance accessibility.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli allows us to handle a larger volume of customer queries without increasing staffing, which improves cost efficiency.
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Mateo Gonzalez
February 1, 2025
What do you like most about using Frequentli?
The ability to customize self-service options is fantastic. It lets us tailor the experience to our users' needs.
What do you dislike most about using Frequentli?
It can be a bit pricey for smaller businesses, but the ROI is evident in improved customer satisfaction.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli helps us handle a large volume of customer inquiries efficiently, which has boosted our overall productivity.
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Keisha Ndlovu
January 31, 2025
What do you like most about using Frequentli?
I appreciate how Frequentli integrates with our existing CRM, making it easier to manage customer interactions in one place.
What do you dislike most about using Frequentli?
Sometimes the search function does not yield the most relevant results, which can be frustrating for users.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli helps in quickly addressing frequently asked questions, which reduces repetitive queries to our support team, allowing them to focus on more strategic tasks.
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Saanvi Choudhary
January 28, 2025
What do you like most about using Frequentli?
The self-service options are very comprehensive and cover a wide range of topics, which empowers users.
What do you dislike most about using Frequentli?
The initial setup can be complex, but once it’s done, it runs smoothly.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli has decreased our response time to customer queries, leading to higher customer retention rates.
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Liam O'Connor
January 26, 2025
What do you like most about using Frequentli?
The analytics feature is fantastic. It provides insights into customer behavior and common issues, which helps us improve our services continually.
What do you dislike most about using Frequentli?
It can be slightly overwhelming at first due to the number of features available, but it becomes manageable with time.
What problems does Frequentli help you solve, and how does this benefit you?
Frequentli helps us streamline our customer support processes, reducing the number of tickets and allowing us to focus on complex queries. This has led to a more efficient team and happier customers.
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