Feedback Sync
4.75
0
Feedback Sync centralizes and analyzes customer feedback using AI, integrating with Slack, G2.com, Zendesk, and Jira.
Feedback Sync Reviews
4.75
Based on 12 reviews
How would you rate Feedback Sync?
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Aisha Omar
March 1, 2025
What do you like most about using Feedback Sync?
The tool's ability to aggregate feedback from various sources has been a time-saver for our team.
What do you dislike most about using Feedback Sync?
Sometimes the notifications can be overwhelming if you have many integrations.
What problems does Feedback Sync help you solve, and how does this benefit you?
It allows us to act on customer feedback more efficiently, fostering a customer-centric culture within our organization.
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Santiago Gomez
February 28, 2025
What do you like most about using Feedback Sync?
The ability to visualize feedback trends through dashboards is fantastic. It provides clear insights at a glance, which helps in team discussions.
What do you dislike most about using Feedback Sync?
I'd love to see more customization options in the reporting features to fit our specific needs better.
What problems does Feedback Sync help you solve, and how does this benefit you?
It resolves the chaos of managing feedback from multiple sources. Now, our team can focus more on data-driven decisions rather than manually sifting through comments.
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Amira Nassar
February 11, 2025
What do you like most about using Feedback Sync?
I love how Feedback Sync automatically aggregates customer feedback across different platforms like Slack and Zendesk. It saves us a lot of time and ensures we don't miss any important user insights.
What do you dislike most about using Feedback Sync?
The only downside I've noticed is that the initial setup can be a bit time-consuming. It requires careful configuration to ensure all integrations work smoothly.
What problems does Feedback Sync help you solve, and how does this benefit you?
Feedback Sync helps us centralize our customer feedback, which was previously scattered across various channels. This allows our product team to make informed decisions quickly, leading to better product iterations and happier customers.
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Leon Schmidt
February 10, 2025
What do you like most about using Feedback Sync?
The AI-powered analysis is impressive. It really helps our team identify key areas for improvement.
What do you dislike most about using Feedback Sync?
There are occasional bugs that can disrupt the workflow, which is a bit frustrating.
What problems does Feedback Sync help you solve, and how does this benefit you?
It has helped us streamline our feedback process, allowing for quicker responses to customer concerns.
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Jasper Liu
February 4, 2025
What do you like most about using Feedback Sync?
The AI-driven insights are incredibly useful. It highlights trends and patterns in customer feedback that we would have missed otherwise. The integration with tools like G2.com for reviews is a game changer.
What do you dislike most about using Feedback Sync?
Sometimes the AI summaries can be overly simplified. I would appreciate more granular insights in certain areas.
What problems does Feedback Sync help you solve, and how does this benefit you?
It streamlines our feedback collection process, allowing us to act on customer suggestions faster. This leads to product improvements that directly enhance user satisfaction.
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Omar Al-Mansoori
February 4, 2025
What do you like most about using Feedback Sync?
The integration with Slack is seamless, making it easy to communicate feedback directly within our team chats.
What do you dislike most about using Feedback Sync?
At times, the AI can misinterpret feedback context, leading to inaccuracies in the trends it reports.
What problems does Feedback Sync help you solve, and how does this benefit you?
It helps bridge the gap between customer feedback and product development, ensuring that our roadmap aligns with user expectations.
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Rajesh Chatterjee
January 25, 2025
What do you like most about using Feedback Sync?
The AI is very intuitive and provides actionable insights rather than just raw data. It feels like having a personal analyst.
What do you dislike most about using Feedback Sync?
The pricing could be more competitive for small businesses, as it might be a stretch for startups.
What problems does Feedback Sync help you solve, and how does this benefit you?
It helps us to prioritize features based on real user feedback, ensuring that our development aligns with user needs.
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Liam Murphy
January 20, 2025
What do you like most about using Feedback Sync?
The centralization of feedback is top-notch. We can easily access feedback from all our integrated platforms in one place.
What do you dislike most about using Feedback Sync?
Sometimes it feels like there are too many features, which can be overwhelming at first.
What problems does Feedback Sync help you solve, and how does this benefit you?
It has streamlined our feedback process, allowing us to respond to customer needs more swiftly and effectively.
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Elena Petrova
January 12, 2025
What do you like most about using Feedback Sync?
The analytics provided are in-depth and really help us understand customer sentiment.
What do you dislike most about using Feedback Sync?
The learning curve can be steep for new users, especially if they are not tech-savvy.
What problems does Feedback Sync help you solve, and how does this benefit you?
It allows us to quickly identify areas for improvement based on customer feedback, which ultimately enhances our service quality.
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Yuki Tanaka
January 11, 2025
What do you like most about using Feedback Sync?
I love the way it seamlessly integrates with our existing collaboration tools. The user interface is clean and easy to navigate.
What do you dislike most about using Feedback Sync?
I wish there were more templates available for reports to speed up the analysis process.
What problems does Feedback Sync help you solve, and how does this benefit you?
It centralizes feedback collection, which has significantly improved our team’s communication and understanding of client needs.
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Nia Adebayo
January 11, 2025
What do you like most about using Feedback Sync?
I appreciate the comprehensive insights it provides. The AI does a great job of summarizing feedback trends that help us understand our customers better.
What do you dislike most about using Feedback Sync?
The integration with Jira sometimes feels clunky, and it takes longer to sync updates than I would like.
What problems does Feedback Sync help you solve, and how does this benefit you?
Feedback Sync helps us consolidate feedback into actionable insights, which has significantly improved our product development cycle.
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Maria Kovács
January 8, 2025
What do you like most about using Feedback Sync?
I appreciate how it integrates with our existing tools seamlessly. The user interface is also very intuitive, making it easy for my team to adopt.
What do you dislike most about using Feedback Sync?
There are occasional lag issues when pulling data from multiple sources, which can be frustrating during peak times.
What problems does Feedback Sync help you solve, and how does this benefit you?
It helps us gather and analyze feedback in real-time, allowing us to pivot our strategies based on customer input. This agility is crucial for our competitive edge.
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