Eclipse AI
4.64
0
Eclipse AI unifies customer data for multi-location businesses, offering real-time insights to improve loyalty and retention.
Eclipse AI Reviews
4.64
Based on 11 reviews
How would you rate Eclipse AI?
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Khalid Abdulaziz
February 24, 2025
What do you like most about using Eclipse AI?
The insights provided are incredibly actionable, allowing us to implement changes quickly and effectively.
What do you dislike most about using Eclipse AI?
It would be great if there were more customization options for the reports generated.
What problems does Eclipse AI help you solve, and how does this benefit you?
It helps unify our feedback from different branches, ensuring that we maintain a consistent customer experience across all locations.
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Isabella Rossi
February 16, 2025
What do you like most about using Eclipse AI?
The platform's ability to provide real-time insights is a key advantage. It allows us to react to customer feedback almost instantly.
What do you dislike most about using Eclipse AI?
I find the initial learning curve steep, which can be a barrier for some of my team members.
What problems does Eclipse AI help you solve, and how does this benefit you?
Eclipse AI has helped us to simplify the analysis of customer data, making it easier to identify areas for improvement and increase retention.
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Lina Zhang
February 16, 2025
What do you like most about using Eclipse AI?
The real-time insights are a game changer! Being able to act on data as it comes in has allowed us to tailor our services and improve customer experiences almost instantly.
What do you dislike most about using Eclipse AI?
Sometimes the AI-generated recommendations feel a bit generic and may not apply perfectly to our niche market.
What problems does Eclipse AI help you solve, and how does this benefit you?
It solves the problem of data silos across our multiple locations. We can now analyze customer sentiment across the board, which helps us maintain a consistent brand experience.
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Arjun Rao
February 11, 2025
What do you like most about using Eclipse AI?
I love how Eclipse AI aggregates customer data from various channels seamlessly. It has significantly improved my ability to track customer feedback across multiple locations, ensuring that every voice is heard.
What do you dislike most about using Eclipse AI?
The user interface could be a bit more intuitive. Sometimes it takes a while to navigate through the different features, but it's manageable.
What problems does Eclipse AI help you solve, and how does this benefit you?
Eclipse AI helps me unify feedback from our franchises, allowing us to identify trends in customer satisfaction quickly. This insight leads to better decision-making and enhances our customer loyalty.
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Chloe Davis
February 6, 2025
What do you like most about using Eclipse AI?
The platform’s real-time data processing is impressive. It gives us immediate insights that we can act on almost instantly.
What do you dislike most about using Eclipse AI?
The learning curve is quite steep. I had to spend extra time figuring out how to use certain features effectively.
What problems does Eclipse AI help you solve, and how does this benefit you?
Eclipse AI helps in consolidating customer feedback from different locations, which aids in creating a consistent brand experience and boosts loyalty.
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Emilio Gonzalez
February 6, 2025
What do you like most about using Eclipse AI?
I appreciate the ability to consolidate feedback from different channels. It's really streamlined our reporting process.
What do you dislike most about using Eclipse AI?
The integration process with our existing systems was a bit cumbersome and took longer than expected.
What problems does Eclipse AI help you solve, and how does this benefit you?
Eclipse AI has helped us improve customer retention by identifying at-risk customers early and allowing us to proactively address their concerns.
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Tariq Al-Mansoori
January 22, 2025
What do you like most about using Eclipse AI?
The actionable insights generated in real-time are invaluable. They allow us to pivot quickly based on customer feedback.
What do you dislike most about using Eclipse AI?
The price point is a bit high for smaller franchises, but the ROI justifies it if you have multiple locations.
What problems does Eclipse AI help you solve, and how does this benefit you?
It enables us to analyze customer feedback effectively, helping to enhance customer experiences and drive retention strategies across our locations.
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Jin Lee
January 21, 2025
What do you like most about using Eclipse AI?
The ability to analyze omnichannel feedback is fantastic. It provides a comprehensive view of customer satisfaction.
What do you dislike most about using Eclipse AI?
The setup process was more complicated than I anticipated. A more straightforward onboarding process would be beneficial.
What problems does Eclipse AI help you solve, and how does this benefit you?
It helps us identify trends in customer feedback, which allows us to make informed decisions to enhance our services.
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Aisha Khan
January 18, 2025
What do you like most about using Eclipse AI?
The automation of manual analysis tasks has saved us countless hours. I can now focus on strategic initiatives rather than getting bogged down in data.
What do you dislike most about using Eclipse AI?
Sometimes the platform can feel a bit overwhelming with so many features. A more guided onboarding would be helpful.
What problems does Eclipse AI help you solve, and how does this benefit you?
It helps unify our customer data from various locations, which has been crucial in maintaining brand consistency and improving customer loyalty across our franchises.
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Nia Okafor
January 17, 2025
What do you like most about using Eclipse AI?
I love how it turns complex data into actionable insights. It’s like having a dedicated team analyzing customer sentiment for us.
What do you dislike most about using Eclipse AI?
Sometimes, the system lags during peak usage hours, which can be frustrating when I need immediate insights.
What problems does Eclipse AI help you solve, and how does this benefit you?
It helps us address customer concerns quickly, leading to improved retention and loyalty across our franchise locations.
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Mateo Fernandez
January 16, 2025
What do you like most about using Eclipse AI?
The way it consolidates data from various sources is phenomenal. It's improved our ability to maintain brand consistency across locations.
What do you dislike most about using Eclipse AI?
The cost can be a bit high, but the return on investment is worth it in terms of customer retention.
What problems does Eclipse AI help you solve, and how does this benefit you?
It addresses the challenge of analyzing customer feedback across multiple locations, helping us enhance our overall customer experience.
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