Dubber
4.70
0
Dubber captures voice, video, chat, and SMS for business insights, transforming network communication into valuable data.
What is Dubber?
Dubber is a communication intelligence platform designed for Communication Service Providers. It allows users to extract more value from network investments, with features like capturing voice, video, chat, and SMS conversations to provide valuable business insights. Dubber was founded in 2011 by a group of friends in Melbourne, Australia, who identified a need for innovation in call recording technology within the Telco sector. The platform offers Unified Call Recording as a Service, which is accessible on major global technology platforms. Overall, Dubber aims to simplify complex communication processes for service providers and help them differentiate, innovate, and monetize their networks.
Who created Dubber?
Dubber was established in 2011 by a group of friends with Telco sector backgrounds in Melbourne, Australia. The idea was conceived during a casual gathering where they identified a technological gap in call recording solutions. In 2013, Dubber received $6m in funding to develop their cloud-native call recording platform. By 2015, Dubber went public on the ASX (ASX: DUB) and introduced Unified Call Recording as a Service, positioning itself as an innovative player in the industry.
Who is Dubber for?
- Communication Service Providers
How to use Dubber?
To use Dubber effectively, follow these steps:
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Activate Dubber on Your Networks: Once activated on your networks, Dubber solutions can be provisioned for your customers effortlessly.
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Understand the Platform: Dubber is designed for Communication Service Providers, offering a conversation intelligence platform connected to over 215 networks and solution partners worldwide.
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Capture Moments: Dubber helps capture rich data from various types of conversations such as voice, video, chat, and SMS. These captured moments provide valuable business insights.
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Deploy Dubber Solutions: Differentiate, innovate, and monetize your network by leveraging Dubber's platform to extract insights from conversations running across your network.
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Leverage the Platform: With Dubber's cloud-native platform, you can simplify complex processes, build new revenue streams, and enhance customer satisfaction simultaneously.
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Stay Updated: Keep abreast of the latest news and updates from Dubber to ensure you are leveraging the full potential of the platform.
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History and Background: Learn about Dubber's origins, starting in 2011 with a vision to bridge a technological gap in call recording. Understanding the history can provide context for the platform's development and capabilities.
Remember to bookmark the Dubber site for future reference and utilize shortcuts like Ctrl + D for bookmarking, Ctrl + ↑/↓ for quick navigation, and Ctrl + ←/→ for sorting. By following these steps, you can effectively harness Dubber's conversation intelligence platform to extract valuable insights from conversations running across your network.
Dubber FAQs
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What is Dubber's conversation intelligence platform designed for?
- Dubber's conversation intelligence platform is designed for Communication Service Providers to extract more value from their network investments and provide customers with an advantage.
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How can Dubber's platform help Communication Service Providers differentiate, innovate, and monetize their network?
- Dubber's platform allows Communication Service Providers to capture data-rich Moments from voice, video, chat, and SMS conversations, enabling them to extract valuable business insights for their customers.
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What challenges are Communication Service Providers facing that Dubber's services aim to address?
- Communication Service Providers globally are facing challenges of commoditization and ongoing cost pressures. Dubber's services provide new ways to leverage networks, generate new revenues, and satisfy business customers.
Get started with Dubber
Dubber reviews
Liam Wang
February 8, 2025
What do you like most about using Dubber?
Dubber's ability to seamlessly capture voice, video, chat, and SMS is truly impressive. It integrates well with our existing telecom infrastructure and provides us with a wealth of data for analysis.
What do you dislike most about using Dubber?
The initial setup process was a bit complex, and it took some time for our team to fully understand all the features available.
What problems does Dubber help you solve, and how does this benefit you?
Dubber helps us gain valuable insights into customer interactions, which aids in improving our service offerings and customer satisfaction levels. This has been crucial for our competitive edge.
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Aisha Khan
January 22, 2025
What do you like most about using Dubber?
I love how Dubber transforms our communication data into actionable insights. The user interface is intuitive, making it easy to navigate through recorded conversations.
What do you dislike most about using Dubber?
Sometimes, the search functionality doesn't yield the most relevant results right away, which can be frustrating when trying to locate specific conversations.
What problems does Dubber help you solve, and how does this benefit you?
Dubber allows us to monitor compliance and service quality, which has significantly reduced our operational risks. It helps us stay ahead in a competitive market.
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Javier Lopez
February 2, 2025
What do you like most about using Dubber?
The comprehensive nature of Dubber's platform is excellent. It captures various forms of communication, which gives a full picture of customer engagement.
What do you dislike most about using Dubber?
The pricing can be a bit steep for smaller businesses, which can be a drawback for companies looking to scale.
What problems does Dubber help you solve, and how does this benefit you?
It helps us analyze customer feedback effectively which in turn has led to improved service offerings and enhanced client relationships.
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