CuServly

What is CuServly?

CuServly is an AI-powered chatbot designed to handle customer service operations for businesses. It can resolve user queries in 95 languages in real-time, and users have complete access and control over the chatbot's knowledge base. CuServly can be trained to understand specific business environments using various data sources like URLs, PDFs, and more. It offers features like quick setup, instant query resolution, data analytics, and customization options for users.

Who created CuServly?

Cuservly, an AI-powered chatbot for customer service operations, was founded by an individual whose identity is not explicitly provided in the available documents. The platform was launched on January 20, 2024, offering multilingual support in 95 languages and the ability to be trained to understand the specifics of any business environment. CuServly allows users to control the chatbot's knowledge base, provides data analytics, and efficiently resolves customer queries, reducing support effort by up to 80%.

What is CuServly used for?

• E-Commerce
• Healthcare
• Business optimization
• Customizable chatbot
• Multilingual support
• Website integration
• Wordpress integration
• Data analytics
• E-Commerce (Assisting with product recommendation)
• Healthcare (Providing basic health information and advice)
• Finance/Banking (Answering financial queries, providing investment advice)
• HR/Recruitment (Efficient answering of HR and onboarding related queries)
• Optimizing customer service efforts
• Multilingual support in customer service
• Integration into e-commerce platforms
• Business optimization through data analytics and insights
• Customizing colors, avatar, messages, etc. for the chatbot
• Providing top 5 most asked questions and frequency of all asked questions
• Customer interaction analysis
• HR/Recruitment (Answering HR and onboarding related queries efficiently)
• Business optimization (Optimizing customer service efforts)
• Customer interaction analyses (Providing data analytics and valuable insights)
• Multilingual support in 95 languages
• Visible most asked questions
• Integration with e-commerce platform
• Customizability (Customizing colors, avatar, widget, chatbot messages, etc.)
• Finance/Banking
• HR/Recruitment
• Customer Interaction Analyses
• Product recommendation

Who is CuServly for?

• E-Commerce
• Healthcare
• Finance/Banking
• HR/Recruitment
• Business optimization
• E-commerce professionals
• Healthcare professionals
• Finance/Banking professionals

How to use CuServly?

To use CuServly effectively, follow these steps:

1. Set Up the Chatbot: Create your chatbot in just 3 steps, training it with relevant data sources like URLs, PDFs, DOCs, and more to understand your business environment.

2. Customize: Tailor the chatbot by adjusting colors, avatars, logo, and more to match your brand identity.

3. Embed on Website: Integrate the chatbot into your website either as a widget, full-page window, or iFrame for seamless customer interaction.

4. Train the Chatbot: Train the chatbot extensively using website URLs or uploaded data files to enhance its ability to answer customer queries accurately.

5. Access Knowledgebase: Gain full access and control over the chatbot's knowledge base, allowing you to add, edit, or delete data units as needed.

6. Utilize Advanced Features: Explore features like the Advanced parsing mode for improved training and visibility of most asked questions to optimize the chatbot's performance.

7. Data Privacy: Rest assured that your data is encrypted on Google Cloud, ensuring confidentiality and privacy.

8. Integration: For WordPress websites, use plugins to integrate the chatbot by adding custom JS code from the CuServly Portal.

By following these steps, you can effectively utilize CuServly to enhance your customer service operations and provide efficient support to your website visitors.