CuServly
3.00
0
CuServly is an AI chatbot solving customer queries in 95 languages with real-time assistance and full customization.
What is CuServly?
CuServly is an AI-powered chatbot designed to handle customer service operations for businesses. It can resolve user queries in 95 languages in real-time, and users have complete access and control over the chatbot's knowledge base. CuServly can be trained to understand specific business environments using various data sources like URLs, PDFs, and more. It offers features like quick setup, instant query resolution, data analytics, and customization options for users.
Who created CuServly?
Cuservly, an AI-powered chatbot for customer service operations, was founded by an individual whose identity is not explicitly provided in the available documents. The platform was launched on January 20, 2024, offering multilingual support in 95 languages and the ability to be trained to understand the specifics of any business environment. CuServly allows users to control the chatbot's knowledge base, provides data analytics, and efficiently resolves customer queries, reducing support effort by up to 80%.
What is CuServly used for?
- E-Commerce
- Healthcare
- Business optimization
- Customizable chatbot
- Multilingual support
- Website integration
- Wordpress integration
- Data analytics
- E-Commerce (Assisting with product recommendation)
- Healthcare (Providing basic health information and advice)
- Finance/Banking (Answering financial queries, providing investment advice)
- HR/Recruitment (Efficient answering of HR and onboarding related queries)
- Optimizing customer service efforts
- Multilingual support in customer service
- Integration into e-commerce platforms
- Business optimization through data analytics and insights
- Customizing colors, avatar, messages, etc. for the chatbot
- Providing top 5 most asked questions and frequency of all asked questions
- Customer interaction analysis
- HR/Recruitment (Answering HR and onboarding related queries efficiently)
- Business optimization (Optimizing customer service efforts)
- Customer interaction analyses (Providing data analytics and valuable insights)
- Multilingual support in 95 languages
- Visible most asked questions
- Integration with e-commerce platform
- Customizability (Customizing colors, avatar, widget, chatbot messages, etc.)
- Finance/Banking
- HR/Recruitment
- Customer Interaction Analyses
- Product recommendation
Who is CuServly for?
- E-Commerce
- Healthcare
- Finance/Banking
- HR/Recruitment
- Business optimization
- E-commerce professionals
- Healthcare professionals
- Finance/Banking professionals
How to use CuServly?
To use CuServly effectively, follow these steps:
-
Set Up the Chatbot: Create your chatbot in just 3 steps, training it with relevant data sources like URLs, PDFs, DOCs, and more to understand your business environment.
-
Customize: Tailor the chatbot by adjusting colors, avatars, logo, and more to match your brand identity.
-
Embed on Website: Integrate the chatbot into your website either as a widget, full-page window, or iFrame for seamless customer interaction.
-
Train the Chatbot: Train the chatbot extensively using website URLs or uploaded data files to enhance its ability to answer customer queries accurately.
-
Access Knowledgebase: Gain full access and control over the chatbot's knowledge base, allowing you to add, edit, or delete data units as needed.
-
Utilize Advanced Features: Explore features like the Advanced parsing mode for improved training and visibility of most asked questions to optimize the chatbot's performance.
-
Data Privacy: Rest assured that your data is encrypted on Google Cloud, ensuring confidentiality and privacy.
-
Integration: For WordPress websites, use plugins to integrate the chatbot by adding custom JS code from the CuServly Portal.
By following these steps, you can effectively utilize CuServly to enhance your customer service operations and provide efficient support to your website visitors.
Pros
- Multilingual support in 95 languages
- Simple setup process
- Trains from multiple data sources
- Instant query resolution
- Provides data analytics
- User control over knowledge base
- Applicable to wide sectors
- Optimises customer service efforts
- Flexible subscription model
- Chatbot customizable
- Free 7 day trial
- Unlimited messages in all plans
- Integrates with various websites
- Data encryption on cloud
- Visibility of most asked questions
Cons
- Data size limits
- No free version
- Only supports 95 languages
- Flexible pricing can be confusing
- Requires manual configuration
- File type restrictions
- Subscription cancellation unclear
- No guarantees on data parsing accuracy
CuServly Pricing and plans
Paid plans start at €29.00/Month and include:
- 1 Chatbot
- 5 Web Pages, 1 Data File
- Max 100 KB per Textual File (TXT, DOC, XLS, CSV)
- Max 500 KB per Document File (PDF, PPT)
- Unlimited messages on unlimited websites
- No Conversation (Chat history)
CuServly FAQs
-
Can I enjoy a free trial period with CuServly?
- Certainly. You can enjoy a 7-day free trial period with CuServly at no cost. No credit card required.
-
Is it possible to cancel my CuServly subscription at any time?
- Yes, you can cancel your subscription at any time. You will still have access to your account until the end of your billing period.
-
How can I control chatbot knowledge with CuServly?
- CuServly allows you to control chatbot knowledge by accessing Knowledgebase view within CuServly Portal. This page enables you to manage data units in your knowledgebase and adjust information presented to your customers.
-
Is CuServly customizable?
- Yes, you can customize various aspects of CuServly like colors, avatar, chatbot messages, and more to suit your preferences.
-
What data sources can be used to train a CuServly chatbot?
- CuServly chatbot can be trained using website URLs or uploaded data files in PDF, DOC, TXT, and other formats.
-
Where is the data stored in CuServly?
- Data in CuServly is stored in an encrypted format on Google Cloud, ensuring confidentiality and security.
Get started with CuServly
CuServly reviews
Akira Tanaka
December 5, 2024
What do you like most about using CuServly?
I appreciate the multilingual capabilities of CuServly. It can handle queries in 95 languages, which is beneficial for our diverse customer base.
What do you dislike most about using CuServly?
The customization options are somewhat overwhelming and not very user-friendly. It took a while to set it up according to our needs.
What problems does CuServly help you solve, and how does this benefit you?
CuServly helps in automating responses to common customer queries, but it lacks depth in understanding complex issues, which often leads to customer frustration.
How would you rate CuServly?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Ravi Kumar
November 25, 2024
What do you like most about using CuServly?
The ability to integrate PDFs and URLs for training is useful. It allows the bot to pull relevant data when responding.
What do you dislike most about using CuServly?
The real-time assistance sometimes lags, which can be frustrating during peak hours.
What problems does CuServly help you solve, and how does this benefit you?
It reduces the workload on our customer service team by handling repetitive inquiries, but it struggles with nuanced questions.
How would you rate CuServly?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Clara Gonzalez
December 7, 2024
What do you like most about using CuServly?
I love how it can be customized for our specific business needs. The analytics feature is also a great addition for tracking performance.
What do you dislike most about using CuServly?
Sometimes the setup process can be a bit complex, especially for someone without technical background.
What problems does CuServly help you solve, and how does this benefit you?
CuServly helps us provide instant responses to FAQs, which improves customer satisfaction and reduces wait times.
How would you rate CuServly?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
CuServly alternatives
