Cresta
3.17
0
Cresta zones help insurance companies assess and manage catastrophe risks for better coverage and pricing strategies.
Cresta Reviews
3.17
Based on 12 reviews
How would you rate Cresta?
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Nia Okafor
January 10, 2025
What do you like most about using Cresta?
The self-service option is a handy feature that can help agents resolve issues faster.
What do you dislike most about using Cresta?
The platform can be glitchy at times, which interrupts my workflow.
What problems does Cresta help you solve, and how does this benefit you?
It aids in faster resolutions for customer queries, but I often have to troubleshoot issues myself.
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Daniel Klein
January 7, 2025
What do you like most about using Cresta?
The potential for real-time assistance during calls is the best aspect.
What do you dislike most about using Cresta?
However, it sometimes feels like it's more of a distraction than a help.
What problems does Cresta help you solve, and how does this benefit you?
It assists in managing complex customer queries, but I often have to rely on my own judgment.
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Li Chen
January 4, 2025
What do you like most about using Cresta?
The real-time coaching feature is a game-changer. It allows me to adjust my style based on immediate feedback.
What do you dislike most about using Cresta?
It can sometimes be slow during peak hours, which disrupts the flow of calls.
What problems does Cresta help you solve, and how does this benefit you?
It helps me improve my metrics over time, but I wish the platform had more customization options.
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Raj Kapoor
December 30, 2024
What do you like most about using Cresta?
I like the idea of having best practices at my fingertips during calls.
What do you dislike most about using Cresta?
However, I find the execution lacking; the suggestions can be generic and not tailored to the conversation.
What problems does Cresta help you solve, and how does this benefit you?
It helps in providing quicker responses to customer inquiries, but I often end up double-checking recommendations.
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Aarav Sharma
December 30, 2024
What do you like most about using Cresta?
I appreciate the real-time feedback during calls. It often helps me adjust my approach instantly.
What do you dislike most about using Cresta?
The analytics dashboard is a bit overwhelming and could use a more intuitive layout.
What problems does Cresta help you solve, and how does this benefit you?
It enables me to quickly access best practices, which improves my customer interactions and confidence.
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Victor Nguyen
December 27, 2024
What do you like most about using Cresta?
I like the ability to access resources in real-time during calls.
What do you dislike most about using Cresta?
However, the AI suggestions are often too broad and not context-sensitive.
What problems does Cresta help you solve, and how does this benefit you?
It helps in improving response times, but I still find myself needing to rely heavily on my own expertise.
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Ethan Griffin
December 26, 2024
What do you like most about using Cresta?
The concept of live coaching is promising. It's helpful to have access to resources during calls.
What do you dislike most about using Cresta?
The interface feels outdated and not user-friendly. It's hard to navigate, especially under pressure.
What problems does Cresta help you solve, and how does this benefit you?
It aims to improve agent performance, but I find the insights often lack depth and actionable recommendations.
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Sofia Lima
December 21, 2024
What do you like most about using Cresta?
The self-service feature is great for training new agents quickly. They can easily find answers during calls.
What do you dislike most about using Cresta?
Sometimes the live coaching feels intrusive rather than helpful, making agents nervous.
What problems does Cresta help you solve, and how does this benefit you?
It helps in reducing the onboarding time for new staff, but the overall insights after calls could be more detailed.
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Jorge Santos
December 18, 2024
What do you like most about using Cresta?
The insights post-call are valuable for understanding customer needs better and adjusting our strategies.
What do you dislike most about using Cresta?
The learning curve is steep, especially for less tech-savvy staff.
What problems does Cresta help you solve, and how does this benefit you?
It aids in improving customer satisfaction scores, but it requires consistent training to maximize its potential.
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Lucy Miller
December 13, 2024
What do you like most about using Cresta?
The concept of generative AI in a customer service context is intriguing.
What do you dislike most about using Cresta?
Unfortunately, the implementation has been disappointing; many features don't work as advertised.
What problems does Cresta help you solve, and how does this benefit you?
I hoped it would streamline our processes, but I've found it creates more confusion than clarity.
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Carlos Torres
December 4, 2024
What do you like most about using Cresta?
The potential for automation in repetitive tasks can save time and allow us to focus on more complex issues.
What do you dislike most about using Cresta?
However, I find that the automated recommendations aren’t always relevant to the specific situations I encounter.
What problems does Cresta help you solve, and how does this benefit you?
It assists in streamlining some processes, but I still rely heavily on my knowledge and experience.
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Fatima Ali
December 1, 2024
What do you like most about using Cresta?
I enjoy the insights it provides after calls. It helps me see where I can improve.
What do you dislike most about using Cresta?
The setup process was a bit lengthy and complicated, which was frustrating.
What problems does Cresta help you solve, and how does this benefit you?
It has improved my call handling efficiency, but I still think there's room for enhancing the user experience.
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