Craftman
4.73
0
Craftman is an AI chatbot for SaaS that answers visitor questions and improves customer support efficiency.
Craftman Reviews
4.73
Based on 45 reviews
Clara Bennett
March 8, 2025
What do you like most about using Craftman?
The support team is always available to help, and they respond quickly to queries.
What do you dislike most about using Craftman?
I wish the chatbot could learn faster; sometimes it takes a while to adapt to new information.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has streamlined our customer support, allowing us to handle more requests without sacrificing quality.
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Rafael Cruz
March 7, 2025
What do you like most about using Craftman?
The customization options for FAQs are fantastic. It makes sure that our customers get the most relevant information.
What do you dislike most about using Craftman?
It can occasionally lag during high traffic times, but it’s not frequent.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has allowed us to manage customer inquiries more efficiently, leading to better overall service.
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Amir Hosseini
March 7, 2025
What do you like most about using Craftman?
I appreciate the integration with GPT-4. It brings a level of intelligence to the conversations that is unmatched.
What do you dislike most about using Craftman?
Sometimes, I wish there were more analytics features to track interaction patterns, but it's not a dealbreaker.
What problems does Craftman help you solve, and how does this benefit you?
It has significantly improved our customer support efficiency. We can now handle more queries without increasing staff, which saves us costs.
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Nicolas Bourgeois
March 6, 2025
What do you like most about using Craftman?
The overall user experience is stellar. The chatbot feels genuinely conversational.
What do you dislike most about using Craftman?
Sometimes the AI fails to provide a satisfactory answer for very technical queries.
What problems does Craftman help you solve, and how does this benefit you?
It has streamlined our customer interactions, allowing for quicker resolutions and happier clients.
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Anita Kumar
March 6, 2025
What do you like most about using Craftman?
The ability to provide instant feedback to customers makes a huge difference in our service.
What do you dislike most about using Craftman?
Sometimes, it doesn’t capture the nuance of customer queries accurately.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has reduced our average response time significantly, leading to happier customers.
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Thiago Silva
March 5, 2025
What do you like most about using Craftman?
The response time is very quick, and it handles most customer queries well.
What do you dislike most about using Craftman?
There are some limitations to the depth of understanding for complex issues.
What problems does Craftman help you solve, and how does this benefit you?
It has helped us minimize wait times and improve overall efficiency in customer support.
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Tunde Olaore
March 4, 2025
What do you like most about using Craftman?
The customization options allow us to tailor the chatbot to our specific needs.
What do you dislike most about using Craftman?
Occasionally, it provides vague answers that don't fully address customer concerns.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has improved our customer service efficiency, allowing us to manage inquiries faster.
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Tariq El-Hakim
February 26, 2025
What do you like most about using Craftman?
The AI's ability to handle multiple chatbots is a game changer for us. We can segment our customer base effectively.
What do you dislike most about using Craftman?
More tutorials on advanced features would be helpful for new users.
What problems does Craftman help you solve, and how does this benefit you?
It’s significantly improved our response rates, which has led to higher customer satisfaction scores.
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Marek Zielinski
February 26, 2025
What do you like most about using Craftman?
Craftman has dramatically improved our response times. Customers appreciate the quick answers, and it's easy to set up on our site.
What do you dislike most about using Craftman?
The only minor issue is that sometimes the AI doesn't understand very complex queries, but it's still better than having no support at all.
What problems does Craftman help you solve, and how does this benefit you?
It helps us handle customer inquiries 24/7, which has led to increased satisfaction and fewer missed leads.
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Mateo Gonzalez
February 24, 2025
What do you like most about using Craftman?
The chatbot is highly responsive and provides relevant answers most of the time.
What do you dislike most about using Craftman?
There are times when it struggles with understanding colloquial phrases.
What problems does Craftman help you solve, and how does this benefit you?
It has helped us decrease customer wait times, improving overall satisfaction.
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Jamal El-Amin
February 21, 2025
What do you like most about using Craftman?
The AI's ability to learn from our data and provide personalized responses has been a game changer. Customers appreciate the quick replies, which has led to higher satisfaction rates.
What do you dislike most about using Craftman?
Occasionally, the chatbot can be overly formal, which doesn’t always match our brand voice. Adjusting the tone could enhance user interaction.
What problems does Craftman help you solve, and how does this benefit you?
Craftman helps in managing FAQs and routine inquiries, freeing up our human agents to tackle more complicated questions. This has improved our operational efficiency significantly.
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Mateusz Kowalewski
February 20, 2025
What do you like most about using Craftman?
The AI's ability to handle multiple inquiries simultaneously is impressive. This feature allows us to manage peak hours without overwhelming our support team.
What do you dislike most about using Craftman?
Sometimes the AI struggles with very niche questions that aren't covered in its training. A more extensive knowledge base would be beneficial.
What problems does Craftman help you solve, and how does this benefit you?
Craftman helps us maintain a high level of customer engagement even outside of business hours, thereby improving our overall service offering.
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Marisol Torres
February 20, 2025
What do you like most about using Craftman?
The ability to handle multiple queries at once is impressive. It really speeds up our support process.
What do you dislike most about using Craftman?
I would appreciate more detailed reporting features to analyze performance.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has made our customer support much more efficient, leading to better service overall.
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Lara Fernandes
February 19, 2025
What do you like most about using Craftman?
I love the integration with GPT-4; it feels like the chatbot is having a real conversation with our clients.
What do you dislike most about using Craftman?
Sometimes, the customization options can feel a bit overwhelming initially, but support was helpful.
What problems does Craftman help you solve, and how does this benefit you?
It streamlines our support process and allows our team to focus on more complex issues while Craftman handles routine queries.
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Hassan Saeed
February 16, 2025
What do you like most about using Craftman?
The multi-chatbot feature is fantastic, allowing us to tailor responses based on different customer segments.
What do you dislike most about using Craftman?
There’s a learning curve for new users, but it gets easier with practice.
What problems does Craftman help you solve, and how does this benefit you?
It helps in managing high volumes of inquiries without sacrificing response quality.
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Santiago Gonzalez
February 15, 2025
What do you like most about using Craftman?
Craftman provides a high level of automation that has significantly reduced our response times. It really feels like a part of our team.
What do you dislike most about using Craftman?
The analytics dashboard could use some enhancements. It’s functional but lacks depth in terms of insights.
What problems does Craftman help you solve, and how does this benefit you?
The chatbot has alleviated the pressure on our support staff by handling frequent questions, which allows them to focus on more complex customer needs.
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Nadia Peterson
February 15, 2025
What do you like most about using Craftman?
The ease of integration with our existing systems is a huge plus. It took almost no time to get it up and running.
What do you dislike most about using Craftman?
There are a few instances where it doesn't quite grasp the context of certain queries.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has helped decrease the volume of customer inquiries that reach human agents, allowing us to focus on more complex issues.
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Hugo Martinez
February 15, 2025
What do you like most about using Craftman?
The customer support is fantastic. Whenever I had questions, their team was quick to help me out.
What do you dislike most about using Craftman?
It would be great to have more multilingual support, as we have a diverse customer base.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has streamlined our customer service operations, allowing us to respond more efficiently and keep our clients happy.
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Kofi Mensah
February 14, 2025
What do you like most about using Craftman?
Craftman’s speed and efficiency are impressive. The chatbot can handle multiple inquiries simultaneously.
What do you dislike most about using Craftman?
I’ve noticed that it sometimes struggles with slang or industry-specific jargon.
What problems does Craftman help you solve, and how does this benefit you?
It allows us to provide consistent answers to frequently asked questions, improving our overall service quality.
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Aiko Tanaka
February 12, 2025
What do you like most about using Craftman?
I love how quickly Craftman responds to customer inquiries. It feels like having a personal assistant that knows exactly what to say. The AI is trained on our data, which makes the responses highly relevant.
What do you dislike most about using Craftman?
The only minor issue I've noticed is that sometimes it struggles with very niche questions, but overall, it's pretty impressive.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has drastically reduced our response time to customer queries, which has improved client satisfaction and allowed our team to focus on more complex tasks.
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Anika Chowdhury
February 11, 2025
What do you like most about using Craftman?
The ease of integration into our existing systems has been fantastic. It's user-friendly and intuitive.
What do you dislike most about using Craftman?
The pricing could be more flexible for startups, but it’s worth the investment for the quality.
What problems does Craftman help you solve, and how does this benefit you?
It addresses our customer support bottlenecks, allowing us to improve response rates and focus on growth.
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Ravi Choudhury
February 10, 2025
What do you like most about using Craftman?
I appreciate how intuitive the interface is. It makes managing the chatbot straightforward even for those who are not tech-savvy.
What do you dislike most about using Craftman?
Occasionally, the chatbot gives generic responses that don't quite hit the mark for complex inquiries.
What problems does Craftman help you solve, and how does this benefit you?
It helps reduce response times, which is crucial for our business model, ultimately leading to higher customer satisfaction.
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Samuel Mokoro
February 9, 2025
What do you like most about using Craftman?
The AI's ability to adapt to our specific needs is fantastic. It's like having a customized support team.
What do you dislike most about using Craftman?
I would love to see more advanced features for data analysis.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has streamlined our workflow, making it easier to manage customer inquiries effectively.
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Kamila Nowak
February 9, 2025
What do you like most about using Craftman?
I appreciate how Craftman learns from our interactions, which means it gets better over time.
What do you dislike most about using Craftman?
I wish there were more options for customizing the chatbot's personality.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has allowed our team to manage customer queries more effectively, leading to a noticeable increase in satisfaction.
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Dmitri Petrov
February 7, 2025
What do you like most about using Craftman?
Craftman has a great understanding of our product, which makes for smooth interactions.
What do you dislike most about using Craftman?
There are occasional instances where the chatbot gets confused with complex queries.
What problems does Craftman help you solve, and how does this benefit you?
It has helped reduce the response time to customer inquiries significantly, which in turn has boosted customer satisfaction.
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Svetlana Petrova
February 6, 2025
What do you like most about using Craftman?
I appreciate the analytics features. They help us understand customer needs better and improve our services.
What do you dislike most about using Craftman?
The setup process was a bit lengthy, but the results are worth it.
What problems does Craftman help you solve, and how does this benefit you?
It helps us manage customer inquiries efficiently, leading to better engagement and retention.
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Jasmine Nguyen
February 4, 2025
What do you like most about using Craftman?
The speed at which it operates is remarkable. Customers are impressed with the immediate responses.
What do you dislike most about using Craftman?
It would be nice to have more options for personalizing the chatbot’s voice.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has greatly reduced our customer support workload, freeing up time for our team to innovate.
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Benedict Okwiri
February 3, 2025
What do you like most about using Craftman?
I love how user-friendly the setup is. It feels like it was designed for non-tech people.
What do you dislike most about using Craftman?
I would appreciate more diverse response options for different contexts.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has allowed us to manage customer queries effectively, improving our response time significantly.
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Yasmin El-Amin
February 3, 2025
What do you like most about using Craftman?
Craftman is incredibly responsive and provides valuable insights into customer interactions.
What do you dislike most about using Craftman?
Sometimes it misses the context of a conversation, but this does not happen often.
What problems does Craftman help you solve, and how does this benefit you?
It significantly improves our customer support efficiency, allowing our team to engage more effectively.
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Elena Rodriguez
January 30, 2025
What do you like most about using Craftman?
The chat widget blends seamlessly with our website design, and customers love it!
What do you dislike most about using Craftman?
It could benefit from more advanced analytics features to gauge customer satisfaction more effectively.
What problems does Craftman help you solve, and how does this benefit you?
Craftman allows our support team to focus on critical issues while it handles repetitive questions efficiently.
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Luka Petrovic
January 30, 2025
What do you like most about using Craftman?
The ability to customize responses based on our FAQs is fantastic. It fits perfectly into our workflow.
What do you dislike most about using Craftman?
I wish the chatbot could handle more complex queries without redirecting users to human agents.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has helped us enhance our customer interaction, leading to a more engaged and satisfied customer base.
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Nia Mburu
January 30, 2025
What do you like most about using Craftman?
The setup process was straightforward, and it quickly learned from our data to provide accurate answers.
What do you dislike most about using Craftman?
There are occasional hiccups during peak hours when many users are online, leading to slight delays in responses.
What problems does Craftman help you solve, and how does this benefit you?
It has helped us manage customer expectations by providing timely responses and reducing the workload on our support team.
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Elena Dimitrova
January 29, 2025
What do you like most about using Craftman?
The setup was seamless, and the integration with our existing systems was straightforward. The user interface is intuitive, making it easy for our team to manage.
What do you dislike most about using Craftman?
I wish there were more customization options for the chatbot's appearance. It would be great to have more control over how it looks on our site.
What problems does Craftman help you solve, and how does this benefit you?
Craftman significantly reduces response times for customer inquiries, which has led to increased customer trust and satisfaction. Our clients appreciate immediate assistance.
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Ryan O'Connor
January 28, 2025
What do you like most about using Craftman?
The chatbot feels very natural in conversations, making our customers feel valued and understood.
What do you dislike most about using Craftman?
There are occasional hiccups with very specific technical questions, but it’s rare.
What problems does Craftman help you solve, and how does this benefit you?
It reduces the workload on our support team and boosts customer satisfaction by providing fast answers.
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Amina Zarifova
January 23, 2025
What do you like most about using Craftman?
I love how quickly Craftman integrates with our existing SaaS platform. It took less than an hour to set up, and the responses are incredibly accurate and relevant, improving our customer support efficiency.
What do you dislike most about using Craftman?
The only minor issue I've faced is that sometimes it doesn't understand highly technical inquiries. However, this is rare and usually gets resolved.
What problems does Craftman help you solve, and how does this benefit you?
Craftman addresses our challenge of responding to customer inquiries promptly. This has drastically reduced our support ticket backlog, allowing our team to focus on more complex issues.
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Diego Santos
January 23, 2025
What do you like most about using Craftman?
I love the flexibility it offers in terms of messaging limits and features based on our needs.
What do you dislike most about using Craftman?
It would be helpful to have more tutorial resources available for new users.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has improved our response efficiency tremendously, enhancing customer engagement.
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Olivia Wang
January 22, 2025
What do you like most about using Craftman?
The integration with different platforms is seamless, making it very user-friendly.
What do you dislike most about using Craftman?
It occasionally misinterprets complex queries, but overall, it does a great job.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has saved us countless hours in customer support, allowing our team to focus on strategic growth.
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Sofia Chen
January 19, 2025
What do you like most about using Craftman?
Craftman’s interface is user-friendly and makes it easy for us to manage customer interactions.
What do you dislike most about using Craftman?
It could improve its understanding of industry-specific terminology.
What problems does Craftman help you solve, and how does this benefit you?
It reduces the burden on our customer support team, allowing them to focus on more pressing matters.
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Freya Johansen
January 19, 2025
What do you like most about using Craftman?
The response time is phenomenal! Customers get the answers they need instantly.
What do you dislike most about using Craftman?
I would like to see more templates for different industries to better cater to specific needs.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has streamlined our customer service process, allowing us to focus more on enhancing our service offerings.
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Jorge Fernandez
January 19, 2025
What do you like most about using Craftman?
Craftman’s integration with GPT-3.5 is impressive and provides accurate responses.
What do you dislike most about using Craftman?
There are still some limitations in understanding regional dialects.
What problems does Craftman help you solve, and how does this benefit you?
It helps us answer common questions quickly, which reduces the workload on our support staff.
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Yara Khan
January 17, 2025
What do you like most about using Craftman?
The AI feels very intuitive and human-like in its interactions, which customers appreciate.
What do you dislike most about using Craftman?
I would love to see more features for tracking customer engagement metrics.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has significantly reduced our response times, allowing us to provide a better customer experience.
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Hassan Al-Mansoori
January 15, 2025
What do you like most about using Craftman?
The speed of response is impressive. We have seen a remarkable improvement in customer engagement.
What do you dislike most about using Craftman?
Sometimes the AI misunderstands context, especially with jokes or sarcasm.
What problems does Craftman help you solve, and how does this benefit you?
It enhances our customer support capabilities, allowing us to handle more inquiries without sacrificing quality.
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Liam O'Sullivan
January 15, 2025
What do you like most about using Craftman?
Craftman is incredibly easy to set up. I had it running in less than an hour, and the integration with our website was seamless.
What do you dislike most about using Craftman?
It would be nice to have more customization options for the chatbot's appearance to better fit our brand.
What problems does Craftman help you solve, and how does this benefit you?
It helps us manage the high volume of inquiries we receive daily, ensuring no customer feels ignored, which has led to positive feedback from our user base.
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Sofia Kowalska
January 13, 2025
What do you like most about using Craftman?
The natural conversation flow is the best part. Customers often comment on how human-like the responses are, which helps maintain a personal touch.
What do you dislike most about using Craftman?
There are a few edge cases where it doesn't understand slang or colloquialisms, but that's expected.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has been a game-changer in reducing our workload. It's allowed us to respond instantly to FAQs, which frees up our team for more complicated issues.
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Ming Zhao
January 9, 2025
What do you like most about using Craftman?
The chatbot is extremely efficient and reduces the workload for our support team.
What do you dislike most about using Craftman?
It sometimes struggles with understanding very specific jargon.
What problems does Craftman help you solve, and how does this benefit you?
Craftman has allowed us to handle a larger volume of inquiries without compromising on quality.
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