I appreciate that Conversagent is available 24/7, allowing my customers to get responses even when I’m not online. It has helped in maintaining some level of customer engagement.
The AI sometimes gives generic responses, which can be frustrating for customers looking for specific information. It lacks the nuanced understanding of a human agent.
It helps reduce the number of inquiries I need to handle manually, which saves time. However, I still find myself having to step in for more complex questions, which limits the efficiency I hoped for.
The proactive engagement feature is fantastic. It prompts customers as they browse, which helps in keeping them on the site longer.
There are times when the AI doesn't understand the context of certain inquiries, which can lead to miscommunication.
Conversagent helps reduce my workload by taking care of routine inquiries, allowing me to focus on other aspects of my business.
The personalized responses feature is really impressive. It makes customers feel valued and keeps them engaged while they browse my store.
Sometimes the bot takes a while to understand certain product-specific queries, which can lead to delays in customer service.
Conversagent has significantly decreased cart abandonment by providing immediate answers and assistance. This has positively impacted my sales numbers.
I like that it operates continuously, which is essential for my online store. Customers can get help at any time, which is a good feature.
The integration with Shopify was not seamless, and I faced several issues while setting it up. The customer support for Conversagent was also lacking.
While it does help in handling customer inquiries at odd hours, I still find myself spending a lot of time on complex queries that the AI can't handle.
The 24/7 availability is a game-changer for my business. Customers can get answers regardless of the time zone.
Sometimes it feels a bit slow when responding to high-volume inquiries, but overall, it’s manageable.
It has drastically reduced my cart abandonment rates by providing immediate assistance on product pages, which has boosted my sales.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.
