Comments Analytics
3.17
0
Comments Analytics uses AI to analyze customer feedback, providing insights through sentiment, keyword, and category extraction.
Comments Analytics Reviews
3.17
Based on 6 reviews
How would you rate Comments Analytics?
What’s your thought?
Ayu Santoso
January 16, 2025
What do you like most about using Comments Analytics?
I appreciate the sentiment analysis feature, which provides a quick overview of how customers feel about our products.
What do you dislike most about using Comments Analytics?
The tool often misclassifies comments, leading to inaccurate insights that can misguide our strategies.
What problems does Comments Analytics help you solve, and how does this benefit you?
While it helps streamline feedback analysis, the inaccuracies in sentiment classification create more work for our team in verifying results.
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Siti Rahmawati
January 13, 2025
What do you like most about using Comments Analytics?
I like that it attempts to categorize and analyze comments, but that’s about it.
What do you dislike most about using Comments Analytics?
The tool is often slow and crashes frequently, making it frustrating to use during critical analysis periods.
What problems does Comments Analytics help you solve, and how does this benefit you?
Unfortunately, it doesn't solve many of our problems effectively. We often end up doing more manual work to verify its insights.
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Nadia Santos
January 5, 2025
What do you like most about using Comments Analytics?
The speed at which it processes feedback is impressive, allowing us to act quickly on customer insights.
What do you dislike most about using Comments Analytics?
I wish there were more customization options for the reports generated.
What problems does Comments Analytics help you solve, and how does this benefit you?
It helps us identify customer needs and pain points swiftly, leading to more effective product development.
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Farhan Ahmed
December 31, 2024
What do you like most about using Comments Analytics?
The keyword extraction feature is decent and helps in identifying common themes in customer feedback.
What do you dislike most about using Comments Analytics?
The interface is not very user-friendly, making it hard to navigate and find the insights I need quickly.
What problems does Comments Analytics help you solve, and how does this benefit you?
It allows us to analyze large volumes of feedback in less time, but the need for manual review limits its effectiveness.
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Rehan Khan
December 14, 2024
What do you like most about using Comments Analytics?
I find the keyword extraction feature to be quite helpful in pinpointing the most discussed topics in our feedback.
What do you dislike most about using Comments Analytics?
The sentiment analysis could use improvement, as it sometimes misses the tone of the comments.
What problems does Comments Analytics help you solve, and how does this benefit you?
It allows us to aggregate and analyze customer sentiment efficiently, which is essential for our marketing strategies.
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Lina Gonzalez
November 20, 2024
What do you like most about using Comments Analytics?
I love the ability to categorize feedback automatically, which saves a lot of time.
What do you dislike most about using Comments Analytics?
Sometimes, the sentiment analysis isn’t as accurate as I would like, especially with nuanced comments.
What problems does Comments Analytics help you solve, and how does this benefit you?
It helps in identifying customer pain points quickly, enabling us to respond to issues faster and enhance customer satisfaction.
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