The setup was straightforward, and the interface is user-friendly.
The AI often provides incorrect answers to customer queries, which can be damaging to our reputation.
It helps with initial customer interactions, but the inaccuracies mean we still need staff available to handle follow-ups.
I love how customizable it is! I could easily change the bot's appearance to fit our brand.
Sometimes, the AI doesn't understand complex queries, which can lead to frustration for users.
It helps reduce the response time for customer inquiries, which improves customer satisfaction.
The customization options are fantastic! I was able to integrate it flawlessly with our branding.
It would be great if there were more templates to choose from for different industries.
It automates first responses for customer queries, which allows my support staff to focus on more complex issues.
I really like the analytics it offers. I can track engagement and see where the bot is succeeding.
The bot sometimes struggles with industry-specific terms, which can confuse customers.
It efficiently handles FAQs, which saves our customer service team a lot of time.
I appreciate the ease of integration with my website. It took just a few minutes to set up, which was a huge plus.
The AI responses can sometimes feel generic, lacking the personalized touch I was hoping for.
It helps answer common customer inquiries quickly, which frees up my team's time, but I wish the answers were more tailored.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.