Cloobot X
3.45
0
ResolveEasy tracks, manages, collaborates, and resolves support tickets for efficient customer and internal team issue resolution.
Cloobot X Reviews
3.45
Based on 11 reviews
How would you rate Cloobot X?
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Vikram Singh
January 16, 2025
What do you like most about using Cloobot X?
I like the idea of centralizing all support requests, which was a problem we faced before.
What do you dislike most about using Cloobot X?
The integration with our existing systems is not as smooth as promised; we faced several glitches that slowed down our processes.
What problems does Cloobot X help you solve, and how does this benefit you?
It allows us to track tickets more effectively, but the bugs hinder our overall efficiency.
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Fatima Zahra
January 13, 2025
What do you like most about using Cloobot X?
The automated routine tasks save us so much time! It's a game-changer for our support team.
What do you dislike most about using Cloobot X?
Sometimes, the customer feedback feature feels a bit disconnected from ticket resolution.
What problems does Cloobot X help you solve, and how does this benefit you?
It streamlines our help desk management, which has led to a noticeable increase in efficiency.
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Karan Sethi
January 11, 2025
What do you like most about using Cloobot X?
The performance insights are invaluable; they guide our strategy on improving support.
What do you dislike most about using Cloobot X?
There are minor bugs that can disrupt the flow occasionally, but they are usually resolved quickly.
What problems does Cloobot X help you solve, and how does this benefit you?
It helps us manage our support tickets efficiently, which has led to improved customer satisfaction.
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Simran Kaur
January 2, 2025
What do you like most about using Cloobot X?
The concept of a shared inbox for collaboration is great.
What do you dislike most about using Cloobot X?
The bugs and crashes make it a frustrating tool to use daily.
What problems does Cloobot X help you solve, and how does this benefit you?
It helps manage tickets, but frequent errors diminish its effectiveness.
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Ravi Malhotra
December 28, 2024
What do you like most about using Cloobot X?
I like that it centralizes our support requests effectively.
What do you dislike most about using Cloobot X?
The speed of the tool can be quite slow at times, causing delays in ticket responses.
What problems does Cloobot X help you solve, and how does this benefit you?
It addresses the issue of scattered ticket management, but the performance issues can be frustrating.
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Harish Nair
December 19, 2024
What do you like most about using Cloobot X?
There’s potential in the tool, especially with its reporting features.
What do you dislike most about using Cloobot X?
The system crashes frequently, which is incredibly frustrating when managing urgent tickets.
What problems does Cloobot X help you solve, and how does this benefit you?
It attempts to centralize requests, but the technical issues make it a headache rather than a solution.
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Aman Chaudhary
December 17, 2024
What do you like most about using Cloobot X?
I really appreciate the extensive customization options available to tailor the tool to our needs.
What do you dislike most about using Cloobot X?
The learning curve for new users is a bit steep, but it's worth it in the end.
What problems does Cloobot X help you solve, and how does this benefit you?
It enhances our ticket resolution process, which has significantly improved our customer retention.
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Sanjay Patel
December 14, 2024
What do you like most about using Cloobot X?
I love the shared inbox feature that allows my team to collaborate on tickets in real-time.
What do you dislike most about using Cloobot X?
Customization options are somewhat limited; we need more flexibility to tailor it to our workflows.
What problems does Cloobot X help you solve, and how does this benefit you?
We can resolve issues quicker, benefiting our customer relationships significantly.
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Neha Rai
November 27, 2024
What do you like most about using Cloobot X?
The direct communication with customers via WhatsApp is really effective for our support team.
What do you dislike most about using Cloobot X?
The reporting tools can be a bit complex to navigate, especially for non-technical team members.
What problems does Cloobot X help you solve, and how does this benefit you?
It streamlines support communications and ticket management, resulting in faster resolutions overall.
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Anita Sharma
November 27, 2024
What do you like most about using Cloobot X?
The real-time performance reporting is fantastic! It helps us understand where we can improve our response times.
What do you dislike most about using Cloobot X?
It sometimes feels a bit overwhelming with all the features available; a simpler setup would be appreciated.
What problems does Cloobot X help you solve, and how does this benefit you?
We can address customer issues quickly and gather feedback efficiently, which has improved our overall customer satisfaction ratings.
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Rajesh Kumar
November 24, 2024
What do you like most about using Cloobot X?
I appreciate the multi-channel communication capabilities that allow our support team to manage requests from various platforms seamlessly.
What do you dislike most about using Cloobot X?
The user interface feels a bit clunky and could use a more modern design for better user experience.
What problems does Cloobot X help you solve, and how does this benefit you?
It helps us track support tickets more efficiently, but sometimes the automation features don’t cover all the scenarios we encounter.
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