ClickConnector
3.50
0
ClickConnector offers AI-powered customer support with self-service portals, chatbots, and omni-channel chats for streamlined service.
ClickConnector Reviews
3.50
Based on 6 reviews
Fatima Khan
January 14, 2025
What do you like most about using ClickConnector?
The chatbots are a great feature, as they handle routine inquiries effectively and free up my support staff for more complex issues.
What do you dislike most about using ClickConnector?
Sometimes the chatbot responses are a bit generic and lack personalization, which can frustrate customers looking for specific answers.
What problems does ClickConnector help you solve, and how does this benefit you?
It significantly improves response times for customer queries, which enhances customer satisfaction and retention. However, there are areas for improvement in the bot's conversational abilities.
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Kato Mugisha
December 26, 2024
What do you like most about using ClickConnector?
The ability to have a chatbot handle basic inquiries is brilliant! It keeps the workflow smooth and efficient.
What do you dislike most about using ClickConnector?
Sometimes the chatbot misinterprets queries, leading to incorrect responses, which can be frustrating for users.
What problems does ClickConnector help you solve, and how does this benefit you?
By reducing the volume of support tickets, we can prioritize urgent issues. This has improved our service quality and customer relationships.
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Eli Smith
December 21, 2024
What do you like most about using ClickConnector?
I like that it provides a consolidated view of customer interactions from different channels. It makes tracking customer issues much easier.
What do you dislike most about using ClickConnector?
The pricing feels a bit high for the features offered, especially compared to other tools in the market. I expected more for what we are paying.
What problems does ClickConnector help you solve, and how does this benefit you?
It helps in organizing customer queries effectively, but we still struggle with the speed of responses during peak times, which affects customer satisfaction.
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Rajesh Mehta
December 12, 2024
What do you like most about using ClickConnector?
The omni-channel chat feature is convenient, allowing us to manage customer interactions from different platforms in one place.
What do you dislike most about using ClickConnector?
The integration process with our existing systems was quite complicated and took longer than expected, which delayed our rollout.
What problems does ClickConnector help you solve, and how does this benefit you?
While it centralizes customer communication, the tool doesn't fully address some of our unique business needs, so we still find ourselves relying heavily on traditional methods.
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Aarav Nair
November 25, 2024
What do you like most about using ClickConnector?
I appreciate the 24/7 customer support feature. It ensures that my clients can reach out for help at any time, which is crucial for my business.
What do you dislike most about using ClickConnector?
The self-service portals can sometimes be confusing for customers who aren't tech-savvy. I think they need a more user-friendly interface.
What problems does ClickConnector help you solve, and how does this benefit you?
ClickConnector helps reduce the number of support tickets by allowing customers to find answers on their own. This saves my team time and improves overall satisfaction, but there are still some queries that need human intervention.
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Diana Nsubuga
November 21, 2024
What do you like most about using ClickConnector?
ClickConnector has streamlined our support process significantly, particularly with the self-service options. Customers find it easy to access FAQs.
What do you dislike most about using ClickConnector?
I think the analytics dashboard could be more intuitive. It's a bit overwhelming and takes time to understand.
What problems does ClickConnector help you solve, and how does this benefit you?
It has cut down on response times and allowed us to focus on more pressing customer issues, which has helped us increase customer loyalty.
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