Chatwoot
3.00
0
Chatwoot enhances customer support with AI, offering self-service tools, secure hosting, and compliant data management.
Chatwoot Reviews
3.00
Based on 5 reviews
How would you rate Chatwoot?
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Vikram Rao
January 10, 2025
What do you like most about using Chatwoot?
I like the idea of a self-hosted solution for data privacy.
What do you dislike most about using Chatwoot?
The setup process was complicated and the documentation was lacking. I had a hard time getting everything running.
What problems does Chatwoot help you solve, and how does this benefit you?
It aims to reduce the workload on our support team, but in practice, it has created more confusion than help.
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Sanya Kumar
December 30, 2024
What do you like most about using Chatwoot?
The natural language search capabilities are very useful and allow for a more intuitive experience for users.
What do you dislike most about using Chatwoot?
Sometimes the AI struggles with understanding more complex queries, which can lead to customer frustration.
What problems does Chatwoot help you solve, and how does this benefit you?
It helps to streamline our customer support process, allowing us to address common questions without human intervention, which saves time.
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Aarav Mishra
December 9, 2024
What do you like most about using Chatwoot?
The AI capabilities in Chatwoot are impressive. It does a decent job at distinguishing between simple questions and actual support requests.
What do you dislike most about using Chatwoot?
The user interface feels outdated and not very intuitive. It can be quite difficult to navigate, especially for new users.
What problems does Chatwoot help you solve, and how does this benefit you?
Chatwoot slightly reduces the workload for our support team by allowing customers to find answers independently. However, we still face issues with response times.
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Priya Singh
December 5, 2024
What do you like most about using Chatwoot?
I appreciate the self-service tools provided by Chatwoot, as they allow customers to search for answers on their own.
What do you dislike most about using Chatwoot?
The performance can be slow at times, especially when handling multiple queries. It affects our team's efficiency.
What problems does Chatwoot help you solve, and how does this benefit you?
It helps to filter out simple queries, which allows our support agents to focus on more complex issues. Yet, we often encounter hiccups in the system.
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Rohan Verma
November 22, 2024
What do you like most about using Chatwoot?
The smart compose feature for help center articles significantly speeds up content creation.
What do you dislike most about using Chatwoot?
It can be slow to load at times, which affects the overall experience.
What problems does Chatwoot help you solve, and how does this benefit you?
It allows our customers to get quick answers without overwhelming our support team. This has improved customer satisfaction.
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