
The setup process was quick, which I appreciated as a small business owner.
The AI can be quite basic, often failing to understand more nuanced customer queries.
It provides a way to engage with customers outside of business hours, but the interaction quality can be lacking.
Honestly, there isn't much I found appealing in my experience.
The chatbots are not intuitive and often fail to provide relevant answers to basic queries.
While it claims to improve customer engagement, it has actually created more frustration among users than assistance.
The multilingual support is commendable, making it easier to connect with a diverse customer base.
Customization options are quite limited on the free plan, and the paid plans feel a bit overpriced for the value provided.
It addresses the need for constant customer service, but the limitations in AI responses often lead to a lack of engagement.
The ease of integration with our website was a strong point.
The chatbot's responses can be too generic and lack depth.
It helps engage visitors outside of business hours, but the engagement isn't very meaningful.
The initial setup was quick, but that’s about it.
The chatbot is not very helpful; it often gives vague answers or just repeats information.
Unfortunately, it does not solve many problems. In fact, it sometimes creates more confusion than assistance.
I like that it can be set up quickly; it saved me a lot of time.
The AI's understanding of context is poor, leading to frustrating customer experiences.
It allows for 24/7 interaction, but the quality of that interaction is disappointing.
I appreciate the 24/7 support that allows our website to interact with visitors at any time, which has increased our lead generation.
The AI could use more training to handle complex inquiries better; it often redirects users to FAQs instead of answering questions directly.
It significantly reduces the workload on our support staff by handling simple queries, allowing them to focus on more complex issues.
The setup process was straightforward, which is a plus for someone like me who isn't very tech-savvy.
The responses from the chatbot can be quite generic, leading to frustrating interactions with customers.
It allows for 24/7 engagement with website visitors, which is helpful, but the lack of personalized responses means that many inquiries go unresolved.
The interface is user-friendly, making it easy to navigate and customize the chatbot.
I find that the AI's capability to provide accurate responses is lacking, which can frustrate both staff and customers.
It helps keep the website active 24/7, but the engagement is often shallow due to the AI’s limitations.
The easy setup process was definitely a highlight for me; I was online in no time.
The AI often misunderstands customer inquiries, leading to dissatisfaction. It feels like a missed opportunity for better engagement.
It provides a basic level of customer interaction, but the lack of effective responses means it doesn't really solve many problems.
It was easy to customize the appearance of the chatbot, which is good for branding.
The AI doesn’t handle complex queries well, often leaving users frustrated.
It does help to keep the site interactive, but the quality of responses often leads to more issues.
The initial setup was fairly simple.
The responses are often irrelevant, and it doesn’t help in resolving customer queries effectively.
It hasn’t really solved any problems for me; in fact, customers often leave more confused than before.
The multilingual support is valuable for my diverse customer base.
The AI often fails to engage users effectively, and the responses are sometimes irrelevant.
It offers basic customer interaction, but the lack of depth in responses means it doesn't really address my customers' needs.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.