Chatshape
2.91
0
ChatShape creates customizable AI chatbots for websites, providing instant customer support, lead generation, and analytics.
Chatshape Reviews
2.91
Based on 11 reviews
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Marta Németh
January 2, 2025
What do you like most about using Chatshape?
The lead generation feature is fantastic. It has helped us capture more potential customers through our website.
What do you dislike most about using Chatshape?
Sometimes the chatbot's responses are not as accurate as I would like, which can lead to confusion for users.
What problems does Chatshape help you solve, and how does this benefit you?
Chatshape offers a quick way to handle customer inquiries, which frees up our support team to focus on more complex issues.
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Sophie Lavoie
December 30, 2024
What do you like most about using Chatshape?
I like that it's easy to implement on our website without needing technical skills.
What do you dislike most about using Chatshape?
The response time can be slow, especially during peak hours, which affects user experience.
What problems does Chatshape help you solve, and how does this benefit you?
It helps in managing customer queries, but the limitations in response accuracy can be a drawback.
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Oliver Morgan
December 29, 2024
What do you like most about using Chatshape?
The customizable design is impressive, allowing us to match it perfectly with our branding.
What do you dislike most about using Chatshape?
The analytics dashboard could use some improvements for better understanding customer interactions.
What problems does Chatshape help you solve, and how does this benefit you?
It streamlines customer support, which has led to increased customer satisfaction.
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Fatima Hossain
December 15, 2024
What do you like most about using Chatshape?
The customizable aspects are a big plus. I could match it with my business branding effectively.
What do you dislike most about using Chatshape?
While it's good, it still lacks some integration features with other tools we use.
What problems does Chatshape help you solve, and how does this benefit you?
It streamlines our customer service process, making it more efficient.
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János Tóth
December 10, 2024
What do you like most about using Chatshape?
I found the setup process straightforward.
What do you dislike most about using Chatshape?
The bot's performance is disappointing; it frequently fails to provide correct information.
What problems does Chatshape help you solve, and how does this benefit you?
Unfortunately, it doesn't solve many problems effectively as it often misunderstands customer inquiries.
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Rajesh Chowdhury
December 8, 2024
What do you like most about using Chatshape?
The ease of use is commendable; setting up the chatbot was quick.
What do you dislike most about using Chatshape?
The bot can be too basic and often misses out on handling complex queries.
What problems does Chatshape help you solve, and how does this benefit you?
It helps in providing basic customer support, but it doesn't replace the need for a human touch.
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Alina Varga
December 6, 2024
What do you like most about using Chatshape?
I appreciate the visual customization options.
What do you dislike most about using Chatshape?
The bot lacks intelligence and often gives irrelevant answers.
What problems does Chatshape help you solve, and how does this benefit you?
It does provide a basic level of support, but overall, it has not met my expectations for lead generation.
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Dávid Szabó
December 2, 2024
What do you like most about using Chatshape?
The interface is user-friendly, making it easy to set up the chatbot.
What do you dislike most about using Chatshape?
The chatbot lacks advanced features that some competitors offer, such as multi-language support.
What problems does Chatshape help you solve, and how does this benefit you?
While it helps with basic customer queries, it struggles with more detailed questions, which can be frustrating for users.
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Fiona Renaud
November 20, 2024
What do you like most about using Chatshape?
The instant customer support feature is valuable; it has improved our response time.
What do you dislike most about using Chatshape?
The lack of advanced reporting features is a bit of a setback.
What problems does Chatshape help you solve, and how does this benefit you?
It reduces the workload on our customer service team, allowing them to focus on more complex issues.
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László Kovács
November 18, 2024
What do you like most about using Chatshape?
I appreciate the customization options available for the chatbot. It's easy to adjust the branding to match our website's aesthetics.
What do you dislike most about using Chatshape?
The analytics feature is somewhat limited. I expected more detailed insights into customer interactions.
What problems does Chatshape help you solve, and how does this benefit you?
It provides instant customer support, which has reduced our response time significantly, but sometimes the bot doesn't understand complex queries.
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Nguyen Minh
November 17, 2024
What do you like most about using Chatshape?
The setup is quite simple, which I appreciated.
What do you dislike most about using Chatshape?
The responses are not very intelligent and often lead to user frustration.
What problems does Chatshape help you solve, and how does this benefit you?
It helps with basic inquiries, but I expected more from an AI chatbot.
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