Chatshape
2.91
0
ChatShape creates customizable AI chatbots for websites, providing instant customer support, lead generation, and analytics.
What is Chatshape?
ChatShape is an AI-powered chatbot platform that allows users to create and embed custom chatbots on their websites easily. By adding a website link, users can train a chatbot to answer customer queries instantly, generate leads, and save time. The chatbot is highly customizable in terms of branding, color, and tone to match the business. Additionally, users can collect leads, view chatbot analytics, and update bot responses before embedding it on their website. The platform offers features such as instant customer support, lead generation, customizable design, conversion optimization, and analytics for better customer service delivery.
Who created Chatshape?
Chatshape was founded by Rowan Cheung, also known as the founder of therundown.ai. The company offers an advanced AI chatbot solution for websites, allowing businesses to enhance customer engagement and support. With over 10,341 businesses benefiting from ChatShape, the platform provides seamless integration, customization options to align with brand aesthetics, and valuable insights through chat analytics. Rowan Cheung's innovative approach has enabled businesses to save time while improving customer experience and conversion rates.
What is Chatshape used for?
- Answer Customer Questions Instantly
- Collect Leads
- Highly Customizable
- Increase Conversions
- Collect and view chatbot analytics
- Update bot responses to requests
- Create chatbots from web sources and PDF files
- Collect leads/emails from visitors
- View chatbot analytics and number of interactions
- View Chatbot Analytics
- Update Bot Responses
- Create Chatbot from PDF files
- Add Custom Data to Bot
- Upgrade Plan
Who is Chatshape for?
- Customer support
- Lead generation
How to use Chatshape?
To use ChatShape, follow these steps:
- Go to chatshape.com/create and add your website link for the AI to be trained on the text from the website.
- The crawler will extract visible, copyable text from your website for training the chatbot.
- After the chatbot is generated, customize it to match your branding and tone.
- Embed the chatbot on your website by copying the script tag to your website's HTML.
- Collect leads by activating an email input form in the chat window, view and export leads and their interactions with the AI.
- Access chatbot analytics in the dashboard to track interactions.
- Customize the chatbot's responses by updating the prompt and start message.
- The number of web sources you can use depends on your plan, and you can add custom data to your chatbot.
- Each time you generate a chatbot from sources, it counts as one chatbot generation.
- You can upgrade your plan at any time and fine-tune your bot's responses before embedding it on your website.
- Monitor the character count of your sources and adjust your bot's prompt and start message as needed.
ChatShape offers instant customer support, lead generation, customizable design, conversion optimization, analytics, and customization features to enhance your website's performance and user experience. With over 10,000 businesses already benefiting from ChatShape, it's a reliable tool to improve customer engagement and boost conversions..
Pros
- Lead Generation
- Customizable design
- Conversion Optimization
- Analytics & Customization
Cons
- Limit on the number of web sources depends on the plan
- Adding a large amount of custom data or custom integration may require emailing support
- No information on advanced AI functionalities beyond basic chatbot features
- Comparatively limited customization options for chatbot interactions
- Lack of details on scaling options for larger businesses
- No specific mention of integration with third-party tools for enhanced functionality
Chatshape FAQs
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What is ChatShape?
- ChatShape lets you build AI-powered chatbots for your website by adding your website link to train a chatbot that can answer customer queries instantly.
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What info does the bot read when using a website link to create a bot?
- The bot reads all the visible, copyable text available on the current webpage and extracts links for you to generate your chatbot.
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Can I create a chatbot from a PDF file?
- Yes, you can upload multiple PDF files to ChatShape and create a chatbot from your work documents.
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Can I collect leads/emails from visitors using the chatbot?
- Yes, you can collect leads by turning on an email input form in the chat window and view these leads in your dashboard.
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Can I view chatbot analytics and track how many people interact with the bot?
- Yes, all chatbot messages are recorded and can be viewed or exported from your chatbot dashboard.
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Can I update how my bot responds to customer requests before embedding it on my website?
- Yes, you can update the prompt and start message to customize the AI's responses over time.
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What counts as a chatbot generation?
- A chatbot generation occurs when you add web sources and click 'Generate Bot from Sources'.
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What counts as one message?
- One message is the text you send to the chatbot that receives a response.
Get started with Chatshape
Chatshape reviews
László Kovács
November 18, 2024
What do you like most about using Chatshape?
I appreciate the customization options available for the chatbot. It's easy to adjust the branding to match our website's aesthetics.
What do you dislike most about using Chatshape?
The analytics feature is somewhat limited. I expected more detailed insights into customer interactions.
What problems does Chatshape help you solve, and how does this benefit you?
It provides instant customer support, which has reduced our response time significantly, but sometimes the bot doesn't understand complex queries.
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Marta Németh
January 2, 2025
What do you like most about using Chatshape?
The lead generation feature is fantastic. It has helped us capture more potential customers through our website.
What do you dislike most about using Chatshape?
Sometimes the chatbot's responses are not as accurate as I would like, which can lead to confusion for users.
What problems does Chatshape help you solve, and how does this benefit you?
Chatshape offers a quick way to handle customer inquiries, which frees up our support team to focus on more complex issues.
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Dávid Szabó
December 2, 2024
What do you like most about using Chatshape?
The interface is user-friendly, making it easy to set up the chatbot.
What do you dislike most about using Chatshape?
The chatbot lacks advanced features that some competitors offer, such as multi-language support.
What problems does Chatshape help you solve, and how does this benefit you?
While it helps with basic customer queries, it struggles with more detailed questions, which can be frustrating for users.
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