Chatness AI
2.83
0
Chatness AI automates customer service with GPT-4 chatbots, offering extensive integration, branding, analytics, and security features.
Chatness AI Reviews
2.83
Based on 6 reviews
How would you rate Chatness AI?
What’s your thought?
Naseem Siddiqui
January 12, 2025
What do you like most about using Chatness AI?
The lightweight integration with our app has been smooth, and it works well.
What do you dislike most about using Chatness AI?
The lack of advanced features compared to competitors left us wanting more.
What problems does Chatness AI help you solve, and how does this benefit you?
It assists in collecting leads but tends to struggle with more nuanced customer inquiries.
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Imran Khan
January 1, 2025
What do you like most about using Chatness AI?
The ultra-low latency is impressive, and our users have noted quicker response times.
What do you dislike most about using Chatness AI?
The customer support responsiveness could be improved; we often faced delays in getting help.
What problems does Chatness AI help you solve, and how does this benefit you?
The tool helps in managing customer queries, but it requires significant fine-tuning to reach optimal performance.
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Priya Mehta
December 30, 2024
What do you like most about using Chatness AI?
The extensive integration options make it easy to use with our existing technologies.
What do you dislike most about using Chatness AI?
The initial training of the chatbot took longer than I anticipated.
What problems does Chatness AI help you solve, and how does this benefit you?
It automates many customer interactions, allowing our team to focus on more complex queries.
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Sakina Fahim
December 27, 2024
What do you like most about using Chatness AI?
The branding customization options are a plus, allowing us to keep our company identity clear.
What do you dislike most about using Chatness AI?
The analytics dashboard is not very intuitive, making it hard to derive meaningful insights.
What problems does Chatness AI help you solve, and how does this benefit you?
It was meant to reduce customer service costs, but we found ourselves needing to provide more manual support due to its limitations.
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Arjun Choudhary
December 3, 2024
What do you like most about using Chatness AI?
I appreciate the integration capabilities with our existing systems, but unfortunately, the chatbot's performance was subpar.
What do you dislike most about using Chatness AI?
The setup process was complicated and took longer than expected, which led to frustration among our team.
What problems does Chatness AI help you solve, and how does this benefit you?
While it promises to automate customer service tasks, in reality, it struggled to handle even basic queries effectively.
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Razia Hossain
November 21, 2024
What do you like most about using Chatness AI?
I love the user feedback feature; it helps us understand customer needs better.
What do you dislike most about using Chatness AI?
The chatbot occasionally fails to recognize certain phrases, needing manual intervention.
What problems does Chatness AI help you solve, and how does this benefit you?
It significantly reduces the workload on our support team, allowing them to handle more complex issues.
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