Chatio

What is Chatio?

Chatio is an AI chatbot designed for small businesses that can automatically answer up to 80% of customer support questions. It is built on OpenAI's technology, allowing users to set it up on their websites without any coding requirements. Chatio utilizes the website's content, such as FAQs, to provide accurate responses and supports multiple languages to cater to customers from different regions. The platform helps businesses offer instant and relevant responses to their visitors, contributing to increased efficiency and customer satisfaction.

Chatio allows for customization of the chatbot's appearance, including colors, name, and suggestions, to align with the business's branding. It also offers the ability to upload various file types like CSV, TXT, PDF, DOCX, PPTX, and MD to train the chatbot, with specific upload limits based on the selected plan. Additionally, Chatio retains a record of questions asked by visitors and chatbot responses, which can be accessed in the dashboard for up to 30 days from the last activity, ensuring data privacy and security for users.

Who created Chatio?

Chatio was created by Ryan Morrison, the founder of the company. It was launched on September 18, 2023. Chatio is a product of PolderDigital, specializing in software products for small businesses globally.

What is Chatio used for?

• Build and automate conversational chatbots on websites
• Offer customer support 24/7 in any language
• Implement chatbots in 5 minutes without code
• Significantly reduce support inquiries by providing instant answers
• Automate responses to recurring questions to boost productivity
• Personalize answers for better customer experience
• Use website content like FAQ, Knowledge Base, Blog for responses
• Offer multilingual support for chatbot replies
• Provide faster support compared to competitors
• Increase leads and decrease service costs

Who is Chatio for?

• Marketing Director
• Founder
• Customer Support Manager
• Ecommerce Manager
• Customer Service Manager
• Customer Success Operations Manager
• Software Entrepreneur

How to use Chatio?

To use Chatio effectively, follow these steps:

1. Sign up on the Chatio website and create your account.
2. Customize your chatbot by setting up its appearance, including colors, name, and helpful suggestions.
3. Train your chatbot by uploading various file types like CSV, TXT, PDF, DOCX, PPTX, and MD. This will help the chatbot provide accurate responses.
4. Embed the chatbot on your website without any coding required.
5. Utilize the chatbot's multilingual support feature to ensure customers from different regions receive the right information.
6. Take advantage of the personalized answers feature to enhance customer experience.
7. Monitor the chatbot's interactions and conversations with users through the dashboard.
8. Benefit from the productivity gains by automating responses to common questions, allowing you to focus on more complex issues.
9. Keep track of all questions asked by visitors and the chatbot responses, accessible on the dashboard for up to 30 days.
10. Enjoy the efficiency and effectiveness of providing instant and relevant responses to visitors, ultimately fostering growth and success for your business.

By following these steps, you can effectively utilize Chatio to enhance your customer support and engagement efforts.