Chatfuro
3.33
0
Chatfuro creates AI chatbots for workflow automation, with smart replies, team collaboration, and performance tracking.
What is Chatfuro?
Chatfuro is an AI-powered chatbot tool designed to streamline workflows by allowing users to create and deploy chatbots without any coding requirements. It offers features such as smart replies, collaboration with teams, support for multiple file formats, live agent communication, training on various platforms, and performance tracking through an advanced dashboard. Chatfuro aims to generate and nurture leads, enhance brand awareness, and provide efficient customer service solutions. Overall, it emphasizes ease of use, versatility, and effectiveness in improving customer experience.
Who created Chatfuro?
Chatfuro was founded by Eleanor Pena, one of the co-founders and the Chief Operating Officer of the company. The platform was launched on September 11, 2023. Chatfuro is part of Ghostengines Technologies Private Limited and focuses on empowering entrepreneurs through its AI-powered chatbot tool. The company aims to streamline workflows with zero coding requirements, provide smart replies and collaboration features, support various formats including PDFs and Excel, and offer performance tracking through an advanced dashboard. Additionally, Chatfuro offers solutions for lead generation, brand awareness, and customer query resolution.
What is Chatfuro used for?
- View user AI chats
- Upload website links for chatbot training
- Crawl sitemaps and add to chatbot
- Embed chatbot to website as widget
- Embed chatbot to website as iframe
- Collect lead via lead form
- Base prompt customisation
- Customize pop-up messages in chat widget
- Add image banner to the chatbot
- Send push notification directly to users in AI chat
How to use Chatfuro?
To use Chatfuro effectively, follow these steps:
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Sign Up: Register on Chatfuro to get 50 message credits and access to one chatbot for testing purposes.
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Training: Upload documents and provide links for chatbot training. Each character in a document equals one document credit.
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Customization: Customize the chatbot by adding your logo, choosing default messages, topics, and a prompt to alter AI behavior.
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Collaboration: Collaborate with your team efficiently using the lead management feature.
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Deployment: Embed the chatbot on your website as a widget or an iframe for easy access by users.
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Enhancements: Improve training effectiveness by adding links to videos, images, and documents to enrich training materials.
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Performance Tracking: Monitor chatbot performance through an advanced dashboard to evaluate its effectiveness.
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Integration: Integrate Chatfuro with various tools and support rich content formats for a seamless workflow.
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Marketing: Use Chatfuro to generate and nurture leads, create a memorable brand experience, and provide proactive answers to queries.
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Customer Support: Resolve customer queries promptly, handle support requests at scale, and improve overall customer experience.
By following these steps, you can leverage Chatfuro's AI-powered chatbot tool effectively for marketing and customer service needs.
Pros
- Build fully AI-powered Chatbots with ZERO coding
- Directly from your documents
- Guide users with follow-up questions
- Easy collaboration and lead management
- Supports multiple formats including PDFs, Documents, Excel, Markdown
- Chat directly with users with Live agent feature
- Train chatbots on Websites, Links, or Documentation pages
- Track performances of chatbots with an advanced dashboard
- Supports rich content formats
- Generates and nurtures leads
Cons
- AI generated follow up chat messages feature is missing compared to competitors.
- Integrated WhatsApp widget is unavailable unlike some competitors.
- Chat agents feature is not available, unlike some competitors.
- Dedicated login for Agents is missing, while some competitors offer this feature.
- Customize pop-up messages in chat widget is not available, which is offered by some competitors.
- Add image banner to the chatbot feature is not provided, in contrast to some competitors.
Get started with Chatfuro
Chatfuro reviews
Liam O'Connor
January 2, 2025
What do you like most about using Chatfuro?
I appreciate the potential of Chatfuro to automate workflows and the smart replies feature, which can save time in responding to common queries.
What do you dislike most about using Chatfuro?
However, the interface is not as user-friendly as I expected, and it took me a while to figure out how to set up the bots effectively.
What problems does Chatfuro help you solve, and how does this benefit you?
It helps in managing customer interactions more efficiently, but I feel it still needs improvement in performance tracking and reporting functionalities.
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Yara Ndiaye
December 15, 2024
What do you like most about using Chatfuro?
The ability to create chatbots without coding is fantastic! It allows our marketing team to generate leads effortlessly.
What do you dislike most about using Chatfuro?
Sometimes, the smart replies can be a bit generic and do not always fit well with the specific context of customer inquiries.
What problems does Chatfuro help you solve, and how does this benefit you?
Chatfuro significantly streamlines our communication process, allowing us to focus on more complex customer inquiries while the bot handles the routine.
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Rajesh Kumar
November 21, 2024
What do you like most about using Chatfuro?
I like the concept of automating responses and the collaboration tools that allow team input.
What do you dislike most about using Chatfuro?
Unfortunately, it often fails to understand complex queries, leading to frustrated customers and increased workload for our team.
What problems does Chatfuro help you solve, and how does this benefit you?
While it does help with basic queries, it does not effectively manage all customer interactions, which means we still have to step in frequently.
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