Cast.app
3.09
0
Cast.app automates customer success processes, boosting NRR growth with personalized insights and interactive business reviews.
What is Cast.app?
Cast.app is an AI-driven tool designed to assist businesses in automating and optimizing their Net Revenue Retention (NRR) growth. Acting as a Digital Customer Success Manager, Cast.app streamlines various customer success processes from onboarding to off-boarding. The tool integrates with multiple data sources to provide actionable insights for driving onboarding, usage, adoption, and minimizing churn. By automating repetitive tasks, Cast.app allows Customer Success Managers to focus on building relationships and offering valuable insights to customers. Additionally, it generates personalized and interactive digital business review video presentations and digital hub pages for each customer persona, showcasing its effectiveness in accelerating revenue growth and enhancing customer retention.
Who created Cast.app?
Cast.app was created by Cast App Corporation, and it was launched on December 28, 2021. The company is based in San Francisco, California, and is focused on enterprise privacy and security, as they do not sell user information, including email. The tool is designed to help businesses automate and optimize their Net Revenue Retention (NRR) growth by acting as a Digital Customer Success Manager and providing various use cases to streamline customer success processes.
What is Cast.app used for?
- Automate and optimize Net Revenue Retention (NRR) growth
- Act as a Digital Customer Success Manager
- Streamline customer success processes from onboarding to off-boarding
- Automate customer success tasks like driving onboarding, usage, and adoption
- Minimize account and revenue churn
- Influence renewals, revenue expansion, and referrals
- Generate personalized and interactive digital business review video presentations for each customer persona
- Provide customer testimonials showcasing effectiveness in revenue growth and customer retention
- Scale customer success programs without scaling teams
- Save costs, accelerate time-to-value, and add revenue
- Automate Net Revenue Retention (NRR) growth
- Digital Customer Success Manager tasks automation
- Streamline onboarding and off-boarding processes
- Automate customer success tasks
- Influence renewals and revenue expansion
- Enhance customer retention
- Generate personalized and interactive presentations
- Provide actionable recommendations based on data
- Combine data from various sources for personalized communication
- Accelerate revenue growth
- Automate customer success tasks such as driving onboarding, usage, and adoption
- Influence renewals, revenue expansion, and referrals from promoters and the community
- Generate personalized and interactive digital business review video presentations
- Accelerate revenue growth, enhance customer retention, and expedite value realization
- Efficiently grow Net Revenue Retention while saving costs
- Accelerate time-to-value and add revenue
- Provide personalized customer communication
- Automating Net Revenue Retention (NRR) growth processes
- Optimizing customer success tasks like onboarding and off-boarding
- Integrating with various data sources for actionable recommendations
- Automating tasks related to driving onboarding, usage, and adoption
- Minimizing account and revenue churn
- Influencing renewals, revenue expansion, and referrals
- Generating personalized and interactive digital business review video presentations
- Providing customer testimonials for accelerating revenue growth
- Enhancing customer retention and expediting value realization
- Facilitating efficient growth of Net Revenue Retention (NRR)
Who is Cast.app for?
- Customer Success Managers (CSMs)
- Sales teams
- Executives
- Customer Success Managers
- Sales Managers
- Marketing Managers
- Non line of business decision makers like CFOs
- Non-line of business decision makers like the CFO
How to use Cast.app?
To use Cast.app, follow these steps:
-
Understand Pricing:
- For startups, defined as companies with fewer than 50 employees or less than $10 million in annual recurring revenue (ARR), pricing starts at $400 per month with $2.00 per customer account per month.
- For enterprises, with custom pricing, there are unlimited customer accounts and personas per customer account. Contact for enterprise pricing.
-
Key Features:
- Cast.app is an AI-driven tool that automates and optimizes Net Revenue Retention (NRR) growth.
- It acts as a Digital Customer Success Manager, handling tasks traditionally managed by humans.
- Offers personalized presentations, digital hub websites, smart campaigns, AI prompts, email and text templates, and generative forms.
- Engages, educates, influences, and inspires users across platforms with personalized content.
- Provides support via email and chat for startups, and email and CEO phone support for enterprise clients.
- Offers API access, personalized presentations, digital hub, realistic voices, avatars, and more.
-
Implementation and Integrations:
- Typical time-to-market varies from 3 to 4 weeks for implementation and integrations.
- Cast.app supports integrations with various data sources, including CRMs, CS platforms, Snowflake, SQL databases (Azure, Google, Amazon), and a universal REST/JSON connector for any API.
-
Scalability and Support:
- Plans are designed to scale with company growth, allowing flexibility to switch plans as needed.
- Helps customer-facing teams scale customer success programs efficiently without increasing team size.
- Supports personalized and interactive digital business review video presentations and hubs for each customer persona.
-
Customer Engagement:
- Enables engagement with active and inactive users, executives, and non-line of business decision-makers with tailored content.
- Provides opportunities to influence renewals, revenue expansion, and referrals, accelerating revenue growth and enhancing customer retention.
By following these steps, users can effectively utilize Cast.app to automate customer success tasks, accelerate revenue growth, and enhance customer relationships.
Pros
- Helps influence renewals, revenue expansion, and referrals.
- Cast.app is a powerful automation tool that helps businesses efficiently grow their NRR while saving costs, accelerating time-to-value, and adding revenue.
- It allows customer-facing teams to scale their customer success programs without scaling their teams, providing efficiencies and personalized customer communication.
- Integrates with various data sources for actionable recommendations
- Automates tasks such as driving onboarding, usage, adoption
- Minimizes account and revenue churn
- Influences renewals, revenue expansion, and referrals
- Allows scalability of customer success programs without scaling teams
- Cast.app is an AI-driven tool that helps automate and optimize Net Revenue Retention (NRR) growth.
- It acts as a Digital Customer Success Manager, handling tasks traditionally done by human managers.
- Provides actionable recommendations based on collected data.
- Automates tasks such as driving onboarding, usage, and adoption to minimize churn.
- Customer testimonials showcase the effectiveness of Cast.app in accelerating revenue growth, enhancing customer retention, and expediting value realization.
- Generates personalized interactive digital business review presentations and hub pages.
- Provides customer testimonials showcasing its effectiveness in revenue growth and customer retention.
Cons
- Custom pricing for Enterprise users can be more expensive compared to startup pricing
- Limited API access with additional cost for startup users
- Limited support options for startup users with only email and chat support
- High cost for enterprise pricing that may not be justified by the value provided compared to other AI tools in the industry
- Limited information on specific features and functionalities compared to competitors
- May not provide detailed insights or analytics capabilities needed for in-depth customer success management
- Lack of clarity on the implementation process and potential integration challenges
- Limited customer support options, especially for startup plans
- Pricing based on the number of customer accounts may not align with the preference for pricing based on seat or team members in some organizations
- Missing features or integrations that are standard in other AI tools in the customer success industry
- May not have customizable options or tailored support for specific business needs
- Potential limitations in scalability and adaptability for growing companies
- Lack of transparency on the timeline for achieving ROI or measurable outcomes
Cast.app Pricing and plans
Paid plans start at $400/month and include:
- Reach Users and Execs, in-app and out-of-app
- AI-agent Answers Account-Specific Questions (AMA)
- Support: Email + Chat
- API access: at additional cost
- Personalized Presentations & Digital Hub
- Premium Realistic voices
Cast.app FAQs
-
Regarding priced by Customer Accounts, why don't you price by seat or team-members?
- Unlike team-centric tools like CRM and CS Platforms, Cast.app caters to customer-end-users directly and is therefore priced by the number of customer accounts.
-
How many customer end-users are included?
- 7-10 users for startups and unlimited for enterprise accounts.
-
What defines a startup for the pricing model?
- Companies with fewer than 50 employees or less than $10 million in annual recurring revenue (ARR).
-
How does custom enterprise pricing work?
- Custom enterprise pricing is tailored to fit the unique needs of larger organizations.
-
What kind of support can we expect with each plan?
- Startups receive email and chat support, while enterprise clients have access to email and CEO phone support, along with personalized presentations.
-
Can we switch plans as our company grows?
- Yes, plans are designed to scale with company growth.
-
How long does it take to implement Cast.app?
- Typical time-to-market varies from 3 weeks to 4 weeks including integrations.
-
What Integrations are supported?
- Integrations with CRMs, CS platforms, Snowflake, SQL databases, and a universal REST/JSON connector for any API are supported.
Get started with Cast.app
Cast.app reviews
Ashley Bennett
December 6, 2024
What do you like most about using Cast.app?
I appreciate the idea behind Cast.app and how it aims to streamline customer success processes. The concept of automating tasks could potentially save time for Customer Success Managers.
What do you dislike most about using Cast.app?
Unfortunately, the execution isn't great. The integration with our existing data sources was clunky, and I found the interface to be quite confusing. It wasn't intuitive at all.
What problems does Cast.app help you solve, and how does this benefit you?
While it claims to reduce churn and boost NRR, I didn't see significant improvements during our trial. It felt more like a burden than a tool that helped solve our customer retention issues.
How would you rate Cast.app?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Rajesh Kumar
November 21, 2024
What do you like most about using Cast.app?
The personalized digital business review presentations are a nice feature. They can engage clients and provide insights in a visually appealing format.
What do you dislike most about using Cast.app?
The automation part of the tool is hit or miss. Sometimes it would automate tasks I didn't want it to, which created more work for my team.
What problems does Cast.app help you solve, and how does this benefit you?
It helps in presenting data to clients in a clear manner, which can facilitate discussions around usage and adoption. However, I still feel we need a more hands-on approach for effective customer success.
How would you rate Cast.app?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Emily Nguyen
January 9, 2025
What do you like most about using Cast.app?
The ability to generate interactive review presentations is fantastic! It makes our meetings with clients much more impactful.
What do you dislike most about using Cast.app?
It took some time to learn how to use all the features effectively. A more user-friendly onboarding process would be beneficial.
What problems does Cast.app help you solve, and how does this benefit you?
Cast.app helps us streamline our onboarding process. By automating certain aspects, we can focus on more strategic initiatives, which ultimately enhances our customer relationships.
How would you rate Cast.app?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Cast.app alternatives
