Cast.app

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Cast.app automates customer success processes, boosting NRR growth with personalized insights and interactive business reviews.

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What is Cast.app?

Cast.app is an AI-driven tool designed to assist businesses in automating and optimizing their Net Revenue Retention (NRR) growth. Acting as a Digital Customer Success Manager, Cast.app streamlines various customer success processes from onboarding to off-boarding. The tool integrates with multiple data sources to provide actionable insights for driving onboarding, usage, adoption, and minimizing churn. By automating repetitive tasks, Cast.app allows Customer Success Managers to focus on building relationships and offering valuable insights to customers. Additionally, it generates personalized and interactive digital business review video presentations and digital hub pages for each customer persona, showcasing its effectiveness in accelerating revenue growth and enhancing customer retention.

Who created Cast.app?

Cast.app was created by Cast App Corporation, and it was launched on December 28, 2021. The company is based in San Francisco, California, and is focused on enterprise privacy and security, as they do not sell user information, including email. The tool is designed to help businesses automate and optimize their Net Revenue Retention (NRR) growth by acting as a Digital Customer Success Manager and providing various use cases to streamline customer success processes.

What is Cast.app used for?

Automate and optimize Net Revenue Retention (NRR) growth
Act as a Digital Customer Success Manager
Streamline customer success processes from onboarding to off-boarding
Automate customer success tasks like driving onboarding, usage, and adoption
Minimize account and revenue churn
Influence renewals, revenue expansion, and referrals
Generate personalized and interactive digital business review video presentations for each customer persona
Provide customer testimonials showcasing effectiveness in revenue growth and customer retention
Scale customer success programs without scaling teams
Save costs, accelerate time-to-value, and add revenue
Automate Net Revenue Retention (NRR) growth
Digital Customer Success Manager tasks automation
Streamline onboarding and off-boarding processes
Automate customer success tasks
Influence renewals and revenue expansion
Enhance customer retention
Generate personalized and interactive presentations
Provide actionable recommendations based on data
Combine data from various sources for personalized communication
Accelerate revenue growth
Automate customer success tasks such as driving onboarding, usage, and adoption
Influence renewals, revenue expansion, and referrals from promoters and the community
Generate personalized and interactive digital business review video presentations
Accelerate revenue growth, enhance customer retention, and expedite value realization
Efficiently grow Net Revenue Retention while saving costs
Accelerate time-to-value and add revenue
Provide personalized customer communication
Automating Net Revenue Retention (NRR) growth processes
Optimizing customer success tasks like onboarding and off-boarding
Integrating with various data sources for actionable recommendations
Automating tasks related to driving onboarding, usage, and adoption
Minimizing account and revenue churn
Influencing renewals, revenue expansion, and referrals
Generating personalized and interactive digital business review video presentations
Providing customer testimonials for accelerating revenue growth
Enhancing customer retention and expediting value realization
Facilitating efficient growth of Net Revenue Retention (NRR)

Who is Cast.app for?

Customer Success Managers (CSMs)
Sales teams
Executives
Customer Success Managers
Sales Managers
Marketing Managers
Non line of business decision makers like CFOs
Non-line of business decision makers like the CFO

How to use Cast.app?

To use Cast.app, follow these steps:

Understand Pricing:
- For startups, defined as companies with fewer than 50 employees or less than $10 million in annual recurring revenue (ARR), pricing starts at $400 per month with $2.00 per customer account per month.
- For enterprises, with custom pricing, there are unlimited customer accounts and personas per customer account. Contact for enterprise pricing.
Key Features:
- Cast.app is an AI-driven tool that automates and optimizes Net Revenue Retention (NRR) growth.
- It acts as a Digital Customer Success Manager, handling tasks traditionally managed by humans.
- Offers personalized presentations, digital hub websites, smart campaigns, AI prompts, email and text templates, and generative forms.
- Engages, educates, influences, and inspires users across platforms with personalized content.
- Provides support via email and chat for startups, and email and CEO phone support for enterprise clients.
- Offers API access, personalized presentations, digital hub, realistic voices, avatars, and more.
Implementation and Integrations:
- Typical time-to-market varies from 3 to 4 weeks for implementation and integrations.
- Cast.app supports integrations with various data sources, including CRMs, CS platforms, Snowflake, SQL databases (Azure, Google, Amazon), and a universal REST/JSON connector for any API.
Scalability and Support:
- Plans are designed to scale with company growth, allowing flexibility to switch plans as needed.
- Helps customer-facing teams scale customer success programs efficiently without increasing team size.
- Supports personalized and interactive digital business review video presentations and hubs for each customer persona.
Customer Engagement:
- Enables engagement with active and inactive users, executives, and non-line of business decision-makers with tailored content.
- Provides opportunities to influence renewals, revenue expansion, and referrals, accelerating revenue growth and enhancing customer retention.

By following these steps, users can effectively utilize Cast.app to automate customer success tasks, accelerate revenue growth, and enhance customer relationships.

Pros

Helps influence renewals, revenue expansion, and referrals.
Cast.app is a powerful automation tool that helps businesses efficiently grow their NRR while saving costs, accelerating time-to-value, and adding revenue.
It allows customer-facing teams to scale their customer success programs without scaling their teams, providing efficiencies and personalized customer communication.
Integrates with various data sources for actionable recommendations
Automates tasks such as driving onboarding, usage, adoption
Minimizes account and revenue churn
Influences renewals, revenue expansion, and referrals
Allows scalability of customer success programs without scaling teams
Cast.app is an AI-driven tool that helps automate and optimize Net Revenue Retention (NRR) growth.
It acts as a Digital Customer Success Manager, handling tasks traditionally done by human managers.
Provides actionable recommendations based on collected data.
Automates tasks such as driving onboarding, usage, and adoption to minimize churn.
Customer testimonials showcase the effectiveness of Cast.app in accelerating revenue growth, enhancing customer retention, and expediting value realization.
Generates personalized interactive digital business review presentations and hub pages.
Provides customer testimonials showcasing its effectiveness in revenue growth and customer retention.

Cons

Custom pricing for Enterprise users can be more expensive compared to startup pricing
Limited API access with additional cost for startup users
Limited support options for startup users with only email and chat support
High cost for enterprise pricing that may not be justified by the value provided compared to other AI tools in the industry
Limited information on specific features and functionalities compared to competitors
May not provide detailed insights or analytics capabilities needed for in-depth customer success management
Lack of clarity on the implementation process and potential integration challenges
Limited customer support options, especially for startup plans
Pricing based on the number of customer accounts may not align with the preference for pricing based on seat or team members in some organizations
Missing features or integrations that are standard in other AI tools in the customer success industry
May not have customizable options or tailored support for specific business needs
Potential limitations in scalability and adaptability for growing companies
Lack of transparency on the timeline for achieving ROI or measurable outcomes

Pros

Cons

Helps influence renewals, revenue expansion, and referrals.
Cast.app is a powerful automation tool that helps businesses efficiently grow their NRR while saving costs, accelerating time-to-value, and adding revenue.
It allows customer-facing teams to scale their customer success programs without scaling their teams, providing efficiencies and personalized customer communication.
Integrates with various data sources for actionable recommendations
Automates tasks such as driving onboarding, usage, adoption
Minimizes account and revenue churn
Influences renewals, revenue expansion, and referrals
Allows scalability of customer success programs without scaling teams
Cast.app is an AI-driven tool that helps automate and optimize Net Revenue Retention (NRR) growth.
It acts as a Digital Customer Success Manager, handling tasks traditionally done by human managers.
Provides actionable recommendations based on collected data.
Automates tasks such as driving onboarding, usage, and adoption to minimize churn.
Customer testimonials showcase the effectiveness of Cast.app in accelerating revenue growth, enhancing customer retention, and expediting value realization.
Generates personalized interactive digital business review presentations and hub pages.
Provides customer testimonials showcasing its effectiveness in revenue growth and customer retention.

Custom pricing for Enterprise users can be more expensive compared to startup pricing
Limited API access with additional cost for startup users
Limited support options for startup users with only email and chat support
High cost for enterprise pricing that may not be justified by the value provided compared to other AI tools in the industry
Limited information on specific features and functionalities compared to competitors
May not provide detailed insights or analytics capabilities needed for in-depth customer success management
Lack of clarity on the implementation process and potential integration challenges
Limited customer support options, especially for startup plans
Pricing based on the number of customer accounts may not align with the preference for pricing based on seat or team members in some organizations
Missing features or integrations that are standard in other AI tools in the customer success industry
May not have customizable options or tailored support for specific business needs
Potential limitations in scalability and adaptability for growing companies
Lack of transparency on the timeline for achieving ROI or measurable outcomes

Cast.app Pricing and plans

Paid plans start at $400/month and include:

Reach Users and Execs, in-app and out-of-app
AI-agent Answers Account-Specific Questions (AMA)
Support: Email + Chat
API access: at additional cost
Personalized Presentations & Digital Hub
Premium Realistic voices

Cast.app FAQs

Regarding priced by Customer Accounts, why don't you price by seat or team-members?: Unlike team-centric tools like CRM and CS Platforms, Cast.app caters to customer-end-users directly and is therefore priced by the number of customer accounts.

How many customer end-users are included?: 7-10 users for startups and unlimited for enterprise accounts.

What defines a startup for the pricing model?: Companies with fewer than 50 employees or less than $10 million in annual recurring revenue (ARR).

How does custom enterprise pricing work?: Custom enterprise pricing is tailored to fit the unique needs of larger organizations.

What kind of support can we expect with each plan?: Startups receive email and chat support, while enterprise clients have access to email and CEO phone support, along with personalized presentations.

Can we switch plans as our company grows?: Yes, plans are designed to scale with company growth.

How long does it take to implement Cast.app?: Typical time-to-market varies from 3 weeks to 4 weeks including integrations.

What Integrations are supported?: Integrations with CRMs, CS platforms, Snowflake, SQL databases, and a universal REST/JSON connector for any API are supported.