Callzen
2.80
0
CallZen.AI enhances contact centers with AI-driven analytics, sentiment analysis, performance management, and compliance tools.
Callzen Reviews
2.80
Based on 5 reviews
How would you rate Callzen?
What’s your thought?
Carla Martinez
January 2, 2025
What do you like most about using Callzen?
I like that it provides compliance audits, which are essential for our industry. It gives us peace of mind knowing we’re on the right track.
What do you dislike most about using Callzen?
The customer support is lacking. When I had an issue with the platform, it took too long to get a response.
What problems does Callzen help you solve, and how does this benefit you?
While it helps us with compliance, I feel it doesn't effectively address our need for real-time performance monitoring. We still have to rely on other tools for that.
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Yasmin Al-Mansoori
November 28, 2024
What do you like most about using Callzen?
I appreciate the sentiment analysis feature, as it provides insights into customer emotions during calls, which is crucial for improving customer relations.
What do you dislike most about using Callzen?
The interface can be a bit overwhelming at times. It takes some time to learn where everything is and how to create custom reports effectively.
What problems does Callzen help you solve, and how does this benefit you?
CallZen helps us track compliance with regulations which is vital for our industry. This reduces the risk of penalties and enhances our operational credibility.
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Liam O'Connor
November 27, 2024
What do you like most about using Callzen?
The concept of AI-driven analytics is promising, but unfortunately, the execution leaves much to be desired.
What do you dislike most about using Callzen?
The platform is buggy and crashes frequently. It's frustrating and impacts our workflow negatively.
What problems does Callzen help you solve, and how does this benefit you?
I haven't seen significant benefits. It was supposed to streamline our operations, but instead, it has added more complications.
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Takashi Sato
November 27, 2024
What do you like most about using Callzen?
The integration with our CRM system is seamless, allowing us to pull in customer data quickly, which enhances our ability to personalize conversations.
What do you dislike most about using Callzen?
Occasionally, the analytics can lag, especially when there are too many simultaneous calls being processed.
What problems does Callzen help you solve, and how does this benefit you?
It helps us monitor agent performance effectively. By identifying areas for improvement, we can offer targeted coaching, which ultimately boosts our team's productivity.
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Amira Hussein
November 17, 2024
What do you like most about using Callzen?
The custom reports are fantastic. They allow us to visualize trends in a way that is easy to understand for all team members.
What do you dislike most about using Callzen?
I wish there were more tutorials or guides available. Some features require a bit of trial and error to master.
What problems does Callzen help you solve, and how does this benefit you?
CallZen helps us improve the customer experience by tracking critical talking points, which leads to more meaningful interactions with clients.
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