Calldesk.ai
4.64
0
Calldesk.ai enhances customer service with AI-powered voice agents that improve efficiency and satisfaction.
Calldesk.ai Reviews
4.64
Based on 14 reviews
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Liam O'Connor
March 9, 2025
What do you like most about using Calldesk.ai?
I love the efficiency it brings to our customer service department. The AI voice agents are incredibly responsive and can handle multiple queries simultaneously, which has drastically reduced our wait times.
What do you dislike most about using Calldesk.ai?
Sometimes, the AI struggles with understanding complex customer inquiries, which can lead to a few frustrating moments for both the agents and customers.
What problems does Calldesk.ai help you solve, and how does this benefit you?
Calldesk.ai has helped us streamline our customer interactions, allowing human agents to focus on more complex issues. This has improved overall satisfaction and reduced operational costs.
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Jasper Kim
February 22, 2025
What do you like most about using Calldesk.ai?
The integration with our existing CRM systems was seamless, and the setup process was straightforward. The AI agents adapted quickly to our specific customer service protocols.
What do you dislike most about using Calldesk.ai?
I wish there were more customization options for the AI's responses. Sometimes they feel a bit generic and don't align perfectly with our brand voice.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It has significantly shortened our response times and improved customer satisfaction scores. Customers appreciate quick answers to their inquiries.
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Omar Al-Mansoori
February 21, 2025
What do you like most about using Calldesk.ai?
The AI's ability to handle complex customer queries is impressive. It really feels like having a human agent available.
What do you dislike most about using Calldesk.ai?
There are occasional glitches that can disrupt the flow of conversations, but they are generally minor.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It has transformed our customer service operations, allowing for faster resolution and higher customer satisfaction.
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Dante Ricci
February 20, 2025
What do you like most about using Calldesk.ai?
The AI’s ability to learn from past interactions has improved our service quality over time.
What do you dislike most about using Calldesk.ai?
There are times when the AI gives incorrect information, which can confuse customers.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It allows us to scale our support without compromising quality, which is essential for our growing business.
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Sofia Morris
February 19, 2025
What do you like most about using Calldesk.ai?
The ease of use is remarkable. Even our less tech-savvy employees found it easy to adapt to using the AI.
What do you dislike most about using Calldesk.ai?
Sometimes it feels limited in handling more complex queries, which can be a letdown for our customers.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It has reduced our average handling time significantly, allowing us to serve more customers in less time.
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Amina El-Masri
February 16, 2025
What do you like most about using Calldesk.ai?
The AI is incredibly intuitive and learns from previous interactions, which enhances its performance over time. It truly feels like a collaborative tool.
What do you dislike most about using Calldesk.ai?
In rare cases, it misinterprets customer intent, which can lead to incorrect responses, but this is more of an exception than the rule.
What problems does Calldesk.ai help you solve, and how does this benefit you?
Calldesk.ai has enabled us to scale our operations without needing to hire additional staff. This flexibility has allowed us to allocate resources more strategically.
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Ravi Dey
February 11, 2025
What do you like most about using Calldesk.ai?
The real-time updates and ability to customize responses based on customer data make it stand out.
What do you dislike most about using Calldesk.ai?
The occasional lag during peak usage times can be frustrating, but it doesn't happen often.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It has empowered us to enhance our customer experience significantly, leading to higher satisfaction and loyalty.
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Hana Kawasaki
February 8, 2025
What do you like most about using Calldesk.ai?
The multilingual support is fantastic. It helps us cater to a diverse customer base.
What do you dislike most about using Calldesk.ai?
I find the interface a bit cluttered at times—it could be more user-friendly.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It has significantly reduced response times, allowing us to handle customer inquiries more efficiently.
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Mateo Cruz
February 5, 2025
What do you like most about using Calldesk.ai?
The analytics dashboard is fantastic! It provides insightful data on customer interactions, helping us improve our service continuously.
What do you dislike most about using Calldesk.ai?
The initial onboarding process could be a bit quicker. It took some time to fully understand all the capabilities of the tool.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It helps us manage peak times effectively without overwhelming our team. Customers get timely responses, and we maintain a high level of service.
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Sophia Nguyen
February 4, 2025
What do you like most about using Calldesk.ai?
The natural language processing capabilities of Calldesk.ai make interactions feel more personal and less robotic. Customers appreciate the human-like responses.
What do you dislike most about using Calldesk.ai?
Occasionally, the AI's understanding of accents can be a bit off, causing miscommunication. However, it's improving with every update.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It helps us reduce the workload on our live agents, allowing them to handle more critical tasks while the AI manages routine inquiries. This balance has significantly improved our service efficiency.
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Nia Masuku
January 30, 2025
What do you like most about using Calldesk.ai?
The quick response capabilities are impressive. Customers appreciate not waiting long for answers.
What do you dislike most about using Calldesk.ai?
The initial learning curve for our team was steep, but training helped us adapt.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It has improved our customer satisfaction scores, leading to higher retention and positive feedback.
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Tariq Hassan
January 17, 2025
What do you like most about using Calldesk.ai?
The comprehensive training provided for our team was invaluable. It ensured we could maximize the potential of the tool from day one.
What do you dislike most about using Calldesk.ai?
It would be great to see more frequent updates, especially regarding new features that could enhance performance.
What problems does Calldesk.ai help you solve, and how does this benefit you?
Calldesk.ai has transformed our response times, making us more competitive in the market and increasing customer loyalty.
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Yuki Saito
January 17, 2025
What do you like most about using Calldesk.ai?
The voice recognition technology is top-notch. It accurately captures customer inquiries, which is crucial for our industry.
What do you dislike most about using Calldesk.ai?
I sometimes wish the AI had more personality in its responses. A bit more warmth could go a long way.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It has helped us maintain a high standard of service while managing increased customer volume, especially during peak times.
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Fatima Yusuf
January 16, 2025
What do you like most about using Calldesk.ai?
The ability of the AI to handle multiple languages is a game changer for us. We're able to assist a diverse customer base seamlessly.
What do you dislike most about using Calldesk.ai?
Sometimes, the AI's tone can come off as overly formal, which might not resonate with all our customers.
What problems does Calldesk.ai help you solve, and how does this benefit you?
It allows us to provide 24/7 support without the need for a full night shift staff. This has been crucial for customer retention.
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