Braze
4.18
0
Sage AI by Braze automates customer engagement using behavior-based automation and predictive tools across multiple platforms.
Braze Reviews
4.18
Based on 11 reviews
How would you rate Braze?
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Oliver Smith
January 13, 2025
What do you like most about using Braze?
I love the A/B testing feature. It allows us to experiment with different messaging strategies and see what resonates best with our audience.
What do you dislike most about using Braze?
The onboarding process could be more streamlined. It took longer than expected to get our team up to speed.
What problems does Braze help you solve, and how does this benefit you?
Braze helps us refine our marketing strategies and tailor our communications. This has led to better engagement and higher sales conversion rates.
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Rafael Mendez
January 13, 2025
What do you like most about using Braze?
I really enjoy the journey orchestration capabilities. It allows us to map out customer experiences in a very detailed way.
What do you dislike most about using Braze?
The integration process with other tools can sometimes be complicated, which is a hassle when trying to synchronize data.
What problems does Braze help you solve, and how does this benefit you?
Braze has significantly improved our ability to engage customers at the right moments, leading to an increase in our engagement rates and ultimately revenue.
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Liam O'Connor
December 30, 2024
What do you like most about using Braze?
The predictive tools are incredibly powerful. They allow us to tailor our messaging based on real-time customer behavior.
What do you dislike most about using Braze?
I wish there were more customizable templates. Sometimes, it feels a bit rigid in terms of design options.
What problems does Braze help you solve, and how does this benefit you?
Braze helps us personalize our communications, which has drastically improved our customer retention and engagement metrics.
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Fatima Khan
December 30, 2024
What do you like most about using Braze?
The journey orchestration feature is outstanding! It allows me to design customer journeys that adapt based on user interactions, which feels much more personalized.
What do you dislike most about using Braze?
Occasionally, the system can be slow when processing large amounts of data, which can delay campaign launches.
What problems does Braze help you solve, and how does this benefit you?
Braze effectively bridges the gap between our data and customer engagement. By automating responses based on behavior, we’ve seen a significant drop in churn rates.
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Charlotte Dupont
December 17, 2024
What do you like most about using Braze?
The analytics and reporting features are top-notch. They provide insights that help us refine our strategy.
What do you dislike most about using Braze?
I find the pricing structure a bit confusing, which can make budgeting challenging.
What problems does Braze help you solve, and how does this benefit you?
Braze helps us create more effective marketing campaigns by utilizing data-driven insights, ultimately boosting our ROI.
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David Nguyen
December 15, 2024
What do you like most about using Braze?
I like the predictive tools that help us anticipate customer behaviors. They provide valuable insights that can inform our marketing strategy.
What do you dislike most about using Braze?
The pricing seems a bit high for small businesses. While the features are robust, it may not be cost-effective for everyone.
What problems does Braze help you solve, and how does this benefit you?
Braze helps us automate our messaging, saving us time and effort. However, the high costs can be a barrier for smaller teams looking to utilize its full potential.
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Ana Silva
December 5, 2024
What do you like most about using Braze?
The cross-channel messaging capability is fantastic! We can reach our customers through email, push notifications, and SMS without losing the context of our messaging.
What do you dislike most about using Braze?
Sometimes, the interface feels a bit cluttered. It would be great if there were options to customize the dashboard for easier navigation.
What problems does Braze help you solve, and how does this benefit you?
With Braze, we have unified our customer data from multiple sources, allowing us to create more targeted campaigns. This has resulted in a noticeable increase in conversion rates.
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Zhao Wei
November 30, 2024
What do you like most about using Braze?
The behavior-based automation is great. It helps us engage customers at the right moment with relevant content.
What do you dislike most about using Braze?
The training resources could be better. There are some gaps in documentation that make it challenging to learn.
What problems does Braze help you solve, and how does this benefit you?
Braze has enabled us to enhance customer engagement by sending timely messages, which has improved our overall customer satisfaction.
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Hiroshi Tanaka
November 22, 2024
What do you like most about using Braze?
The ability to unify data from various platforms is a game changer. It gives us a comprehensive view of customer interactions.
What do you dislike most about using Braze?
Sometimes, the analytics reports can be overwhelming due to the amount of data presented. A more simplified view would be helpful.
What problems does Braze help you solve, and how does this benefit you?
Braze has enabled us to create highly targeted campaigns that are data-driven. This has significantly improved our customer engagement metrics.
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Michael Thompson
November 21, 2024
What do you like most about using Braze?
I appreciate the behavior-based automation feature. It allows us to send personalized messages to our customers based on their actions, significantly improving engagement rates.
What do you dislike most about using Braze?
The learning curve can be steep for new users. While the features are powerful, it took some time for our team to fully understand how to leverage them effectively.
What problems does Braze help you solve, and how does this benefit you?
Braze helps us streamline our customer engagement process by providing predictive tools that anticipate customer needs. This has led to a 30% increase in retention rates and improved overall customer satisfaction.
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Elena Rodriguez
November 18, 2024
What do you like most about using Braze?
I appreciate the data activation feature, which simplifies our data management process.
What do you dislike most about using Braze?
The customer support can be slow to respond, which is frustrating when you encounter issues.
What problems does Braze help you solve, and how does this benefit you?
Braze has allowed us to automate many of our marketing tasks, but the occasional technical glitches can hinder our progress.
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