Brainfish
3.27
0
Brainfish provides instant, personalized customer support by seamlessly integrating AI with help desk software.
Brainfish Reviews
3.27
Based on 11 reviews
How would you rate Brainfish?
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Maya Fernandez
January 15, 2025
What do you like most about using Brainfish?
I like the potential it has to enhance customer service with personalized responses.
What do you dislike most about using Brainfish?
Unfortunately, it often gives generic responses that don't feel personalized at all.
What problems does Brainfish help you solve, and how does this benefit you?
It does help reduce the load on human agents, but it needs improvement in understanding context for better performance.
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Sophie Martin
January 14, 2025
What do you like most about using Brainfish?
The ease of use is fantastic. Setting it up was a breeze, and the interface is very intuitive.
What do you dislike most about using Brainfish?
Sometimes the AI's responses can feel robotic and not very engaging for customers.
What problems does Brainfish help you solve, and how does this benefit you?
Brainfish helps us manage repetitive customer inquiries, which has freed up our team to focus on more complex and fulfilling tasks.
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Jack Price
January 1, 2025
What do you like most about using Brainfish?
I appreciate that Brainfish integrates with our existing help desk software. This made the initial setup straightforward and less disruptive.
What do you dislike most about using Brainfish?
The AI sometimes struggles with nuanced customer queries, leading to generic responses that don't fully address the customer's needs.
What problems does Brainfish help you solve, and how does this benefit you?
Brainfish helps reduce response times for simple inquiries, allowing my support team to focus on more complex issues. However, the inconsistency in answer quality can sometimes cause frustration.
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Kylie Harris
December 27, 2024
What do you like most about using Brainfish?
The AI can handle basic questions quickly, which is helpful.
What do you dislike most about using Brainfish?
However, it often fails to comprehend more complex queries, which leads to customer dissatisfaction.
What problems does Brainfish help you solve, and how does this benefit you?
While it does free up some time for agents, the overall effectiveness is hampered by its limitations.
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Tina Bautista
December 18, 2024
What do you like most about using Brainfish?
I appreciate the integration capabilities with other software; it keeps everything connected.
What do you dislike most about using Brainfish?
The AI struggles with understanding context, which sometimes leads to irrelevant answers.
What problems does Brainfish help you solve, and how does this benefit you?
It helps with basic queries, but the lack of understanding for more complex questions is a drawback. We still need human agents for those.
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Carlos Lopez
December 11, 2024
What do you like most about using Brainfish?
I love how easy it is to use and how quickly it can be implemented into our existing systems.
What do you dislike most about using Brainfish?
There are occasional bugs that can disrupt service; I hope future updates will fix these.
What problems does Brainfish help you solve, and how does this benefit you?
It helps manage customer inquiries much faster, which is crucial for our business operations and customer satisfaction.
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Rajesh Patel
December 7, 2024
What do you like most about using Brainfish?
I really like the personalized response feature; it's great to see customers feel heard.
What do you dislike most about using Brainfish?
The pricing could be more competitive compared to other AI tools in the market.
What problems does Brainfish help you solve, and how does this benefit you?
It significantly reduces the time our agents spend on FAQs, allowing us to increase our handling capacity during peak times.
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Jacob O'Reilly
December 1, 2024
What do you like most about using Brainfish?
I really like the speed at which it can provide answers to common questions.
What do you dislike most about using Brainfish?
However, it can struggle to provide adequate responses for more nuanced customer issues.
What problems does Brainfish help you solve, and how does this benefit you?
It effectively handles FAQs, allowing our team to focus on more challenging customer cases, which improves our overall service efficiency.
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Aisha Khan
November 29, 2024
What do you like most about using Brainfish?
The personalized responses it provides are quite impressive, especially for common customer questions. It feels like a real interaction.
What do you dislike most about using Brainfish?
It can be a bit slow during high traffic times, which affects the overall customer experience.
What problems does Brainfish help you solve, and how does this benefit you?
Brainfish helps us manage a high volume of inquiries efficiently. This keeps our customers happy and reduces the workload for our human agents.
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Nisha Singh
November 27, 2024
What do you like most about using Brainfish?
The integration with existing systems is beneficial; it allows for a seamless transition.
What do you dislike most about using Brainfish?
The AI's understanding of complex inquiries isn't great, which means we still rely heavily on human agents.
What problems does Brainfish help you solve, and how does this benefit you?
It certainly aids in handling simpler tasks promptly, but the limitations in more complicated issues hinder its overall effectiveness.
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Liam Nguyen
November 18, 2024
What do you like most about using Brainfish?
I like the integration with Zendesk, which helps streamline our support operations.
What do you dislike most about using Brainfish?
The AI's ability to handle complex queries is lacking. Many customers still require human assistance, which defeats the purpose of having AI.
What problems does Brainfish help you solve, and how does this benefit you?
It does assist in answering basic queries quickly, but for more detailed issues, it often falls short and we need to redirect customers to agents.
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