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I appreciate the multilingual support that allows us to cater to our diverse customer base. The interface is also user-friendly, which is a plus.
The customization options are somewhat limited compared to other tools I've tried. We wanted more flexibility in the chatbot's responses.
bot9 helps us automate basic customer inquiries, reducing the workload on our support team. However, it sometimes struggles with complex queries.
The analytics features are quite solid, providing useful insights into customer interactions.
The chatbot's responses can sometimes be very generic and lack personality, making it feel less engaging.
It helps streamline our support process, but we still find ourselves needing human intervention for many cases.
The tool's ability to learn and adapt over time is impressive. Our chatbot has become more accurate in responding to customers.
Sometimes, the integration with other apps can be glitchy. It took longer than expected to set up.
bot9 automates our initial customer interactions, which saves time and ensures customers get quick answers, increasing satisfaction.
I love that it requires no coding skills to get started. It's perfect for our small team with limited tech resources.
The setup process was a bit confusing at first, and I wished there were more tutorials available.
It automates repetitive questions from customers, allowing us to focus on more complex issues, which has improved our overall efficiency.
The integration with our existing apps is seamless, which helps us manage workflows better.
I wish there were more advanced features for customization to fit our branding better.
It helps us handle high volumes of inquiries without overwhelming our team, which has been a game changer for us.
Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.