BetterFeedback
3.33
0
BetterFeedback analyzes customer feedback in real-time using AI to improve products and enhance customer satisfaction.
BetterFeedback Reviews
3.33
Based on 6 reviews
How would you rate BetterFeedback?
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Nikita Kovalchuk
January 14, 2025
What do you like most about using BetterFeedback?
The AI-driven analysis is quite powerful and does provide some great insight into customer sentiment.
What do you dislike most about using BetterFeedback?
The analysis can sometimes lack depth; it identifies issues but doesn’t always explain the 'why' behind them.
What problems does BetterFeedback help you solve, and how does this benefit you?
It helps flag customer issues quickly, enabling us to address them faster, but we still need to dig deeper for root causes.
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Diana Wati
December 29, 2024
What do you like most about using BetterFeedback?
The ability to uncover underlying issues affecting user satisfaction is invaluable for our team.
What do you dislike most about using BetterFeedback?
The setup process took longer than expected, and we faced initial challenges getting it to analyze our existing data.
What problems does BetterFeedback help you solve, and how does this benefit you?
It allows us to make data-driven decisions quickly, which improves our overall product development cycle.
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Aisha Rahman
December 29, 2024
What do you like most about using BetterFeedback?
I love how it analyzes customer language and sentiment; it gives us a richer understanding of client perspectives.
What do you dislike most about using BetterFeedback?
The pricing is a bit on the higher side for small businesses like ours.
What problems does BetterFeedback help you solve, and how does this benefit you?
It helps prioritize product enhancements based on customer feedback, which is vital for keeping up with market needs.
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Giorgi Javakhishvili
December 22, 2024
What do you like most about using BetterFeedback?
The tool’s ability to analyze feedback in real-time is quite beneficial to our product team.
What do you dislike most about using BetterFeedback?
Sometimes the insights are too generic and lack specific action items for our team.
What problems does BetterFeedback help you solve, and how does this benefit you?
It helps us identify customer pain points, but we often require additional tools to fully understand the context.
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Budi Sutrisno
November 21, 2024
What do you like most about using BetterFeedback?
The real-time feedback analysis is quite impressive; it allows for immediate response to customer concerns.
What do you dislike most about using BetterFeedback?
It often misinterprets customer sentiment. I had to manually review many responses to ensure accuracy.
What problems does BetterFeedback help you solve, and how does this benefit you?
It helps identify issues quickly, but the inaccuracies can lead to misguided decisions, which is frustrating.
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Olena Petrenko
November 20, 2024
What do you like most about using BetterFeedback?
I appreciate the way it highlights recurring themes in feedback; it saves us a lot of time in analysis.
What do you dislike most about using BetterFeedback?
It can be a bit overwhelming at first. The interface isn't as intuitive as I hoped.
What problems does BetterFeedback help you solve, and how does this benefit you?
BetterFeedback helps us refine our product features based on real customer feedback, leading to better customer retention.
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