I appreciate the personalized marketing features that help reach out to customers effectively.
The user interface feels outdated and is not very intuitive, making it harder for new users to adapt.
It does help with basic customer inquiries, which saves time, but it still requires human intervention for more complex issues.
I love the data-driven insights it provides; they have been quite helpful in making informed decisions.
The customer support response time could be improved; I sometimes wait longer than expected.
It has streamlined our customer support process, allowing us to handle inquiries more efficiently, which ultimately enhances customer satisfaction.
The ability to automate social media responses is incredibly useful for maintaining engagement.
The AI sometimes misunderstands customer inquiries, leading to incorrect responses.
It helps reduce the workload for my team, but the accuracy of responses needs to be significantly improved.
The integration with WooCommerce was straightforward, which was a plus for me.
The automation workflows often fail to trigger, causing delays in customer responses.
While it aims to enhance operational efficiency, I find that it has created more issues than it has solved for my business.
The multi-channel support is its strongest feature, allowing me to engage customers across WhatsApp and Instagram easily.
The AI chatbots often struggle with complex queries, which can frustrate customers and lead to longer resolution times.
AsInstant helps automate repetitive tasks, but the execution is not as seamless as I had hoped, leading to mixed results in efficiency.