A reception is a designated area within a building where visitors or customers are received and assisted. It is often the first point of contact for individuals entering a place of business or a public establishment. The reception area typically includes a reception desk where a receptionist or staff member greets visitors, provides information, directs them to the appropriate person or department, and handles inquiries. The design and layout of a reception area are essential in creating a welcoming and professional atmosphere. Effective reception management is crucial for ensuring smooth visitor experiences and efficient communication within an organization.
aReception was founded by a co-founder and co-owner of ARTIN. The idea behind aReception was to create a virtual reception incorporating elements of artificial intelligence to enhance the efficiency of a physical receptionist's work during idle client periods. The company introduced aReception, also known as "Rona," as its latest technological innovation in 2020. The journey of this virtual AI receptionist and assistant started as an in-house initiative at ARTIN.
To use aReception, follow these steps:
Usage: aReception handles basic situations such as arriving at a meeting, calling a colleague, receiving mail, and providing information. It also allows for custom scenarios to be added.
Communication: The telephone module can call the colleague the visitor is looking for, and in unknown situations, a video call with a live operator is available.
Installation: Installation is straightforward; select a suitable location with an electrical outlet and a stable internet connection for a fast setup.
Usage in Various Environments: aReception can be deployed in various settings like city halls, offices, receptions, museums, zoos, theaters, trade fairs, shopping centers, schools, airports, clinics, and hotels.
Procedure: Choose a plan and fill out the inquiry form. After discussing a suitable solution, sign a mutual contract, pay the invoice, and receive the aReception device.
These steps provide a comprehensive guide on how to effectively use aReception for your communication and reception needs.
The system is very organized, which helps our team keep track of visitor information effortlessly.
The reporting features could benefit from being more detailed, as we need in-depth insights for our management.
It helps us manage visitor inquiries more effectively, ensuring that no guest is left unattended.
I enjoy the professional setup it provides, making our reception look more organized.
The mobile app could use some improvement, especially in terms of speed.
It helps us efficiently manage our visitor flow and inquiries, ensuring no guest is left unattended.
I appreciate how it improves the overall atmosphere of our reception area, making it feel welcoming.
Some minor bugs pop up occasionally, but they are usually fixed quickly.
It helps us manage visitor inquiries more effectively, which enhances the overall experience for our guests.