Aidbase
4.20
0
Aidbase enhances customer support using AI, offering chat, email, and ticket management with no coding needed.
Aidbase Reviews
4.20
Based on 5 reviews
How would you rate Aidbase?
What’s your thought?
Eleanor Bennett
January 16, 2025
What do you like most about using Aidbase?
The seamless integration into our existing workflows has been fantastic. It's easy to connect with tools like Slack, making our communication much smoother.
What do you dislike most about using Aidbase?
I wish there were more customizable options for the chat interface to better reflect our brand.
What problems does Aidbase help you solve, and how does this benefit you?
Aidbase has transformed our customer support process. It helps reduce ticket resolution times drastically, which has positively impacted our customer retention.
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Kwame Owusu
December 30, 2024
What do you like most about using Aidbase?
I appreciate the no-code aspect of Aidbase. It allows our team, which isn't particularly tech-savvy, to create custom ticket forms easily.
What do you dislike most about using Aidbase?
The integration with third-party tools can be a bit glitchy at times, especially with WhatsApp. We've faced delays in syncing messages.
What problems does Aidbase help you solve, and how does this benefit you?
Aidbase helps us manage customer inquiries more efficiently, reducing response times. However, the occasional integration issues can lead to customer frustrations.
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Ravi Sharma
December 27, 2024
What do you like most about using Aidbase?
I love the AI ticketing system; it prioritizes issues effectively, ensuring our most urgent customer inquiries are addressed first.
What do you dislike most about using Aidbase?
The analytics dashboard could be improved. It lacks depth and doesn’t provide enough actionable insights.
What problems does Aidbase help you solve, and how does this benefit you?
Aidbase helps us manage customer support at scale, especially during product launches. It ensures that we’re responsive and efficient, enhancing our brand reputation.
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Zsófia Kovács
December 2, 2024
What do you like most about using Aidbase?
The AI chat support is impressive. It handles simple inquiries quickly, which frees up my team's time for more complex issues.
What do you dislike most about using Aidbase?
There is a learning curve to some of the more advanced features, which can be overwhelming for new users.
What problems does Aidbase help you solve, and how does this benefit you?
Aidbase significantly reduces our email response times, allowing us to maintain a high customer satisfaction rate. It’s particularly beneficial during peak periods.
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Célia Dupont
November 29, 2024
What do you like most about using Aidbase?
The ease of setup is a huge advantage. Within hours, we had the system running and integrated into our existing platforms.
What do you dislike most about using Aidbase?
Occasionally, the AI responses can feel generic and lack the personal touch we aim for in customer service.
What problems does Aidbase help you solve, and how does this benefit you?
Aidbase allows us to handle a high volume of inquiries without needing to hire additional staff, which saves costs and improves efficiency.
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