It's user-friendly and easy to deploy for a small business like ours.
The quality of responses isn't reliable; we often get irrelevant answers that confuse our clients.
It helps manage basic inquiries, but the poor handling of more specific questions often leads to customer dissatisfaction.
I find the system easy to use and appreciate the cost-effectiveness for small businesses.
The AI lacks contextual understanding, which can lead to frustrating user experiences.
It handles repetitive queries well, but we still need to monitor interactions to ensure quality service.
The integration with our existing CRM was seamless, and it provides a good level of automation for FAQs.
The analytics dashboard could be more detailed, especially regarding customer satisfaction metrics.
It significantly reduces the response time for our customer inquiries, which has improved our service ratings.
I appreciate the interface and how easy it is to set up. The onboarding process was straightforward, making it accessible for our team.
The AI sometimes struggles with complex queries, leading to incorrect responses that frustrate users.
It helps in managing routine customer queries, which saves time for our support team. However, it still requires human intervention for complicated issues.
I love the customizable responses feature, allowing us to maintain our brand voice.
Sometimes, the AI takes longer than expected to respond during peak hours.
It provides quick answers to common questions, which frees up our human agents for more complex tasks.
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