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The founder of Ai-Chat.it is Giovanni Maiorana. He established the company in 2016 with a mission to develop conversational AI solutions to enhance customer service and engagement. Ai-Chat.it specializes in chatbot development, aiming to streamline interactions between businesses and their clients through innovative AI technology .
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I appreciate the interface and how easy it is to set up. The onboarding process was straightforward, making it accessible for our team.
The AI sometimes struggles with complex queries, leading to incorrect responses that frustrate users.
It helps in managing routine customer queries, which saves time for our support team. However, it still requires human intervention for complicated issues.
The integration with our existing CRM was seamless, and it provides a good level of automation for FAQs.
The analytics dashboard could be more detailed, especially regarding customer satisfaction metrics.
It significantly reduces the response time for our customer inquiries, which has improved our service ratings.
It's user-friendly and easy to deploy for a small business like ours.
The quality of responses isn't reliable; we often get irrelevant answers that confuse our clients.
It helps manage basic inquiries, but the poor handling of more specific questions often leads to customer dissatisfaction.
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