Agent M
3.40
0
Agent M automates complex conversations with omnichannel chatbots, real-time ASR, and self-learning capabilities.
Agent M Reviews
3.40
Based on 5 reviews
How would you rate Agent M?
What’s your thought?
Rahul Kumar
January 14, 2025
What do you like most about using Agent M?
I appreciate the real-time ASR feature. It's quite helpful for my team to handle customer calls without needing to transcribe everything manually.
What do you dislike most about using Agent M?
The user interface can be quite complicated for new users. It took some time for my colleagues to get accustomed to it.
What problems does Agent M help you solve, and how does this benefit you?
Agent M automates responses for frequently asked questions which saves our team a lot of time. However, it lacks the ability to handle very specific inquiries effectively.
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Clara Martinez
January 12, 2025
What do you like most about using Agent M?
The no-code bot building feature is fantastic. It allows our marketing team to create chatbots without needing a tech background.
What do you dislike most about using Agent M?
Sometimes, the chatbot struggles with understanding context in conversations. It can lead to customer frustration.
What problems does Agent M help you solve, and how does this benefit you?
Agent M helps us automate customer support, reducing the workload on our agents. This allows them to focus on more complex tasks.
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Fatima Ali
January 3, 2025
What do you like most about using Agent M?
I love the omnichannel support. It allows us to engage with customers on multiple platforms seamlessly.
What do you dislike most about using Agent M?
Occasionally, the ASR feature misinterprets accents, which can lead to misunderstandings.
What problems does Agent M help you solve, and how does this benefit you?
It significantly enhances our customer service efficiency, allowing us to address issues in real-time.
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Michael Johnson
December 14, 2024
What do you like most about using Agent M?
I like the concept of self-learning capabilities. It has potential if it can properly learn from user interactions.
What do you dislike most about using Agent M?
The integration with our existing systems has been a hassle. It seems like it doesn’t play well with other tools we use.
What problems does Agent M help you solve, and how does this benefit you?
It does help in automating basic queries, but I find myself often stepping in to resolve issues that the AI fails to handle.
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Elena Petrova
November 20, 2024
What do you like most about using Agent M?
The cognitive search capabilities are quite advanced and help in retrieving information quickly.
What do you dislike most about using Agent M?
The customer support is not as responsive as I would like. It sometimes takes days to get a reply.
What problems does Agent M help you solve, and how does this benefit you?
It allows our team to reduce response times for customer inquiries, which improves overall satisfaction.
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