Agent M

What is Agent M?

Agent M is a conversational AI tool that specializes in automating complex conversations, supporting omnichannel chatbots, providing real-time ASR (Automatic Speech Recognition), advanced voice recognition, cognitive search capabilities, self-learning from unstructured data, co-browsing live chat, and intelligent automation. It caters to various industries such as banking, insurance, and BPO among others, offering features like API communication, no-code bot building, automated BPO operations, and more. Agent M enhances productivity, improves customer experiences, and supports human intervention when needed. It also offers a free trial for users.

Who created Agent M?

Agent M was created by Jimmy, an expert in SaaS-based automation solutions with a focus on innovating customer experiences through AI automation. The company behind Agent M is Floatbot.AI, where Jack Welch and Jim Iyoob serve as advisors. Floatbot.AI offers various pricing plans for Agent M tailored to different needs, starting from Lite to Enterprise, with features like AI services, cognitive search, and integration with popular third-party tools. The launch date of Agent M was on October 1, 2023, marking a significant step in providing advanced conversational AI tools for transforming the customer experience across industries like banking, insurance, and BPO.

What is Agent M used for?

• Automate claims First Notice of Loss (FNOL) in the insurance industry
• Facilitate renewals and customer onboarding in the insurance industry
• Automate debt collections, payment negotiation, and disposition
• Automate retail and corporate banking bots
• Offer core banking services through various channels
• Automate telemarketing and customer support in contact centers and BPOs
• Enable hybrid AI and Agent business models in contact centers and BPOs
• Automate inbound and outbound calls for customer support and sales in banking and financial institutions
• Automate debt collection, accelerate payment negotiation in debt collection processes
• Launch WhatsApp and SMS/Text-based collections bot for debt collections

How to use Agent M?

To use Agent M effectively, follow these comprehensive steps:

1. Primary Function: Agent M automates complex conversations, enhancing productivity and customer experience across various industries like banking, insurance, and BPO.

2. Key Features: It offers omnichannel chatbot support, real-time ASR, voice recognition, cognitive search capabilities, and self-learning from unstructured data.

3. Communication: Agent M can communicate with APIs, supporting seamless integration for efficient operations.

4. Human Intervention: It allows human intervention through the AI Agent Assist feature, ensuring personalized interactions.

5. Free Trial: Users can explore Agent M's capabilities through a free trial, experiencing its potential before committing.

6. Industry Applications: Designed for banking, insurance, and BPO sectors, Agent M streamlines processes and boosts efficiency.

7. Voice AI Support: Enables interactions in multiple languages, catering to diverse customer bases globally.

8. Security Measures: Handles voice recognition for security, ensuring data privacy compliance and secure connections.

9. Boosting Productivity: Automates user sales journeys, supports intelligent automation, and offers no-code bot building for streamlined operations.

10. Advanced Functions: Cognitive search allows self-learning from unstructured data, empowering AI to deliver intricate solutions efficiently.

By following these steps, users can leverage Agent M's advanced features to automate conversations, enhance customer experiences, and drive productivity across various industries.