VivoChat
3.20
0
VivoChat enhances customer interaction with real-time AI chatbot support, available 24/7, in over 95 languages.
VivoChat Reviews
3.20
Based on 5 reviews
How would you rate VivoChat?
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Xiao Chen
January 12, 2025
What do you like most about using VivoChat?
The multilingual support is fantastic. It allows our business to engage with clients from various regions without language barriers.
What do you dislike most about using VivoChat?
The AI occasionally misunderstands context, leading to less relevant answers. This can frustrate customers seeking assistance.
What problems does VivoChat help you solve, and how does this benefit you?
It helps us manage high volumes of inquiries without overwhelming our team, which has been essential during peak times.
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Mei Li
January 1, 2025
What do you like most about using VivoChat?
I love the real-time interaction feature. Customers appreciate getting instant responses, which has improved our conversion rates.
What do you dislike most about using VivoChat?
Sometimes the AI's responses can be a bit generic and not tailored enough to specific customer situations.
What problems does VivoChat help you solve, and how does this benefit you?
VivoChat significantly reduces the workload on our support team by handling simple queries, allowing them to focus on more complex issues.
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Li Zhou
December 31, 2024
What do you like most about using VivoChat?
The ability to support multiple languages is a standout feature. It allows us to cater to a diverse customer base without needing additional resources.
What do you dislike most about using VivoChat?
The setup process was not as intuitive as I had hoped. It took considerable time to integrate the chatbot with our website properly.
What problems does VivoChat help you solve, and how does this benefit you?
VivoChat helps manage customer inquiries, which can improve overall customer satisfaction, but it still lacks the depth needed for resolving complicated issues.
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Jing Wang
December 23, 2024
What do you like most about using VivoChat?
I appreciate the 24/7 availability of VivoChat, which ensures that our customers can get support at any time of the day. This feature is crucial for our international clients.
What do you dislike most about using VivoChat?
The chatbot can be quite limited in understanding complex queries. It often fails to provide the detailed answers that customers are looking for.
What problems does VivoChat help you solve, and how does this benefit you?
VivoChat helps us address basic questions quickly, which is beneficial for reducing wait times. However, for more intricate issues, we still have to rely on human agents.
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Hua Tang
December 7, 2024
What do you like most about using VivoChat?
I appreciate the instant response capability; it keeps our customers engaged and reduces bounce rates.
What do you dislike most about using VivoChat?
The customization options are limited. I'd like to see more flexibility in tailoring the chatbot's personality and responses.
What problems does VivoChat help you solve, and how does this benefit you?
VivoChat helps to take care of FAQs, which frees up our support staff to handle more complex issues. However, it can be a bit frustrating when it fails to answer specific queries.
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