Tiledesk
4.67
0
Tiledesk creates automated chat workflows for businesses, integrating AI chatbots and live chats to enhance customer service.
Tiledesk Reviews
4.67
Based on 6 reviews
How would you rate Tiledesk?
What’s your thought?
Sofia Ndiaye
March 7, 2025
What do you like most about using Tiledesk?
The way Tiledesk allows for seamless handover between AI and human agents is impressive. It keeps the customer experience smooth and uninterrupted.
What do you dislike most about using Tiledesk?
The user interface could be a bit more intuitive for first-time users, but it's manageable after some time.
What problems does Tiledesk help you solve, and how does this benefit you?
Tiledesk has significantly reduced our workload by automating standard inquiries, which has freed up resources for more strategic tasks.
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Luca Ricci
March 4, 2025
What do you like most about using Tiledesk?
The open-source nature of Tiledesk is fantastic. It gives us the flexibility to customize the platform according to our needs.
What do you dislike most about using Tiledesk?
Some advanced features require technical knowledge, which might be a barrier for smaller teams without a dedicated tech resource.
What problems does Tiledesk help you solve, and how does this benefit you?
It helps us manage customer inquiries across multiple channels efficiently, which has improved our overall response rate and customer engagement.
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Elena Vasquez
February 28, 2025
What do you like most about using Tiledesk?
The flexibility of deploying either on the cloud or on-premise is fantastic! It allows us to cater to our specific operational needs.
What do you dislike most about using Tiledesk?
Sometimes, the community templates could use more documentation. It would help to have clearer examples to follow.
What problems does Tiledesk help you solve, and how does this benefit you?
Tiledesk has streamlined our customer support process, reducing response times significantly and improving our First Contact Resolution rates. This has led to increased customer loyalty.
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Amir Khan
February 28, 2025
What do you like most about using Tiledesk?
I love how Tiledesk integrates both AI chatbots and live chat into one seamless platform. The automated workflows have significantly improved our response times and customer engagement.
What do you dislike most about using Tiledesk?
The initial setup can be a bit overwhelming due to the extensive features available, but once you get the hang of it, it's quite straightforward.
What problems does Tiledesk help you solve, and how does this benefit you?
Tiledesk helps us manage high volumes of customer inquiries efficiently. The AI-driven automation allows us to focus on complex issues while the chatbot handles routine questions, leading to higher customer satisfaction.
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Jamal Abdul
February 16, 2025
What do you like most about using Tiledesk?
The AI Agents have been a game changer for us. They've managed to handle repetitive queries effectively, which allows our human agents to focus on more complicated cases.
What do you dislike most about using Tiledesk?
The learning curve is a bit steep for new users, especially those not familiar with chatbots or automation technologies.
What problems does Tiledesk help you solve, and how does this benefit you?
It helps us resolve customer issues faster, enhancing overall service quality and leading to better customer satisfaction scores.
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Fatima Zahir
February 1, 2025
What do you like most about using Tiledesk?
The AI capabilities are top-notch. The chatbots are intelligent and handle queries with great accuracy, which has amazed our customers.
What do you dislike most about using Tiledesk?
Occasionally, the integration process can be tricky, especially with older systems, requiring more technical input.
What problems does Tiledesk help you solve, and how does this benefit you?
Tiledesk has allowed us to scale our customer support without sacrificing quality, leading to increased customer satisfaction and retention.
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