Tiledesk

What is Tiledesk?

Tiledesk is a platform that enables the creation of automated conversational flows to enhance customer engagement and conversion. It allows for the design of chatbots and conversational apps powered by Large Language Models (LLM), which can be shared within the community of developers and specialists. Tiledesk offers the flexibility of being open-source and can be deployed on either the cloud or one's infrastructure without the need for coding skills. The platform is known for its seamless integration of live chat with automated chatbots, making it user-friendly and efficient for businesses to interact with their customers across various digital channels.

With a focus on empowering users to automate customer interactions, Tiledesk leverages AI Agents to handle high volumes of inquiries, aiming to enhance support and achieve tangible results. The platform facilitates a swift setup for multi-channel customer interactions and boasts high rates of First Contact Resolution (FCR) and customer satisfaction (CSAT) through AI-driven automation. Tiledesk's unique framework facilitates the handover from AI to human agents seamlessly, providing expert assistance to customers when needed.

Furthermore, Tiledesk offers Enterprise solutions powered by AI for transforming customer service operations, including on-premise deployment options, Single Sign-On (SSO) integration, and compatibility with various tech stacks. The platform also emphasizes community collaboration, where AI enthusiasts, chatbot developers, and conversation designers come together to shape the future of conversational AI. Tiledesk has received industry recognition for its excellence in conversation automation and offers AI Agents templates for automation purposes.

In summary, Tiledesk is a versatile platform that simplifies customer interactions through the combination of live chat and AI-driven automation, catering to businesses of all sizes with its user-friendly and customizable features.

Who created Tiledesk?

Tiledesk was created by Andrea Sponziello and Michele Pomposo. The company started with a focus on developing a chat tool that allowed real-time conversations, initially as an open-source platform. Over time, Tiledesk expanded its services to encompass different communication channels and automated chatbots. The team behind Tiledesk is dedicated to continuous improvement, providing businesses with efficient customer communication solutions.

What is Tiledesk used for?

• Developers and technical enthusiasts who want to experience the latest Tiledesk features in a non-critical environment
• Organizations willing to self-support their deployment and invest resources for testing, problem resolution, upgrades, and maintenance
• Organizations needing enterprise-grade features like scalability, performance, high availability, and enterprise administration
• Corporations, governments, and other organizations seeking an enterprise scale, in-house, production-ready Live Chat and Chatbot integration solution
• Transform enterprise customer service with robust features designed for high-scale, secure, and adaptable support operations
• Deploy on-site using the open core platform for full control over data and privacy, free from vendor lock-in
• Simplify user access and enhance security with Single Sign-On (SSO) integration
• Seamlessly integrate with the current tech stack, including live agent consoles and VoIP systems, to enhance customer support
• Tailor AI interactions to specific needs with full support and training for easy onboarding
• Join the Open Source Community of AI Agents Creators and Conversation Designers to shape the future of conversational AI
• Automate customer interactions for excellent customer service and increased sales
• Bridge the gap between AI responses and human insight for complex queries
• Achieve a 7X reduction in the sales cycle and 10X ROAS with WhatsApp marketing outreach for building beneficial customer relationships
• Leverage automation for customer interactions and boost sales
• Design chatbots & conversational apps powered by Large Language Models (LLM)
• Share chatbots freely with the community of chatbot developers, automation specialists, and conversation designers
• Mix & match AI with rules and a human element for conversation design
• Automate customer service using AI Agents for multi-channel interactions
• Implement AI-first approach in customer service with high-resolution rates for inquiries
• Enable seamless transition from AI to human support
• Deploy on-site with Open Core platform for full data control and privacy
• Integrate Single Sign-On for unified authentication experience
• Seamlessly integrate with existing setups including live agent consoles and VoIP systems
• Share conversational apps freely with the community of chatbot developers, automation specialists, and conversation designers
• Elevate customer interactions with Generative AI in Design Studio by Tiledesk
• Build dynamic conversation flows and chatbots for engaging chats across digital channels
• Transform enterprise customer service with Tiledesk's robust features for high-scale, secure, and adaptable support operations
• Deploy on-premise using Tiledesk's open core platform for full data control
• Integrate Single Sign-On (SSO) for user access simplification and enhanced security
• Seamlessly integrate with current tech stack for cohesive customer support
• Tailor AI interactions with comprehensive support and training
• Automate customer service using AI Agents
• AI Chatbot and Knowledge Base integration
• Human Agent handover for complex queries
• WhatsApp Outreach for proactive messaging
• Single Sign-On (SSO) Integration for enhanced security
• Seamless Tech Stack Compatibility for integration with live agent consoles and VoIP systems
• Custom AI & Comprehensive Support for tailored AI interactions
• Community engagement for AI Agents Creators and Conversation Designers
• AI Agents Templates for automation
• Enterprise Customer Service Solutions powered by AI

Who is Tiledesk for?

• Customer service representatives
• Customer Support Specialists
• Sales Representatives
• Marketing professionals
• AI enthusiasts
• Chatbot developers
• AI Agents creators
• Conversation designers
• Customer Success Managers
• Sales Managers
• Marketing Managers
• Contact Center Agents
• Automation specialists
• Business owners

How to use Tiledesk?

To effectively use Tiledesk, follow these steps:

1. Get Started:

   • Automate Interactions: Automate customer interactions to save time and boost sales.
   • Self-Hosted Option: Choose between the Community Edition for non-critical environments and Enterprise Edition for enterprise-grade features.

2. Understanding Tiledesk:

   • Concept: Tiledesk enables real-time conversations via chatbots, combining live chat with automation seamlessly.
   • Ease of Use: Requires no coding knowledge, and can be used from the cloud or self-hosted with service convenience.

3. Key Features:

   • AI Integration: Tailor AI interactions to your needs effortlessly.
   • Community Collaboration: Join an open-source community of chatbot developers and AI enthusiasts.

4. Enterprise Solutions:

   • Customization: Deploy the platform on-site for full control over data and privacy.
   • Integration: Seamlessly integrate with your existing tech stack for cohesive customer support.
   • Single Sign-On: Enhance security and user access through SSO integration.

5. AI Chatbot Integration:

   • Enhanced Efficiency: Scale customer interactions using AI Agents for improved first contact resolution and superior customer satisfaction.

By following these steps, you can effectively leverage Tiledesk's capabilities to enhance customer interactions and streamline support operations.