Tiledesk
4.67
0
Tiledesk creates automated chat workflows for businesses, integrating AI chatbots and live chats to enhance customer service.
What is Tiledesk?
Tiledesk is a platform that enables the creation of automated conversational flows to enhance customer engagement and conversion. It allows for the design of chatbots and conversational apps powered by Large Language Models (LLM), which can be shared within the community of developers and specialists. Tiledesk offers the flexibility of being open-source and can be deployed on either the cloud or one's infrastructure without the need for coding skills. The platform is known for its seamless integration of live chat with automated chatbots, making it user-friendly and efficient for businesses to interact with their customers across various digital channels.
With a focus on empowering users to automate customer interactions, Tiledesk leverages AI Agents to handle high volumes of inquiries, aiming to enhance support and achieve tangible results. The platform facilitates a swift setup for multi-channel customer interactions and boasts high rates of First Contact Resolution (FCR) and customer satisfaction (CSAT) through AI-driven automation. Tiledesk's unique framework facilitates the handover from AI to human agents seamlessly, providing expert assistance to customers when needed.
Furthermore, Tiledesk offers Enterprise solutions powered by AI for transforming customer service operations, including on-premise deployment options, Single Sign-On (SSO) integration, and compatibility with various tech stacks. The platform also emphasizes community collaboration, where AI enthusiasts, chatbot developers, and conversation designers come together to shape the future of conversational AI. Tiledesk has received industry recognition for its excellence in conversation automation and offers AI Agents templates for automation purposes.
In summary, Tiledesk is a versatile platform that simplifies customer interactions through the combination of live chat and AI-driven automation, catering to businesses of all sizes with its user-friendly and customizable features.
Who created Tiledesk?
Tiledesk was created by Andrea Sponziello and Michele Pomposo. The company started with a focus on developing a chat tool that allowed real-time conversations, initially as an open-source platform. Over time, Tiledesk expanded its services to encompass different communication channels and automated chatbots. The team behind Tiledesk is dedicated to continuous improvement, providing businesses with efficient customer communication solutions.
What is Tiledesk used for?
- Developers and technical enthusiasts who want to experience the latest Tiledesk features in a non-critical environment
- Organizations willing to self-support their deployment and invest resources for testing, problem resolution, upgrades, and maintenance
- Organizations needing enterprise-grade features like scalability, performance, high availability, and enterprise administration
- Corporations, governments, and other organizations seeking an enterprise scale, in-house, production-ready Live Chat and Chatbot integration solution
- Transform enterprise customer service with robust features designed for high-scale, secure, and adaptable support operations
- Deploy on-site using the open core platform for full control over data and privacy, free from vendor lock-in
- Simplify user access and enhance security with Single Sign-On (SSO) integration
- Seamlessly integrate with the current tech stack, including live agent consoles and VoIP systems, to enhance customer support
- Tailor AI interactions to specific needs with full support and training for easy onboarding
- Join the Open Source Community of AI Agents Creators and Conversation Designers to shape the future of conversational AI
- Automate customer interactions for excellent customer service and increased sales
- Bridge the gap between AI responses and human insight for complex queries
- Achieve a 7X reduction in the sales cycle and 10X ROAS with WhatsApp marketing outreach for building beneficial customer relationships
- Leverage automation for customer interactions and boost sales
- Design chatbots & conversational apps powered by Large Language Models (LLM)
- Share chatbots freely with the community of chatbot developers, automation specialists, and conversation designers
- Mix & match AI with rules and a human element for conversation design
- Automate customer service using AI Agents for multi-channel interactions
- Implement AI-first approach in customer service with high-resolution rates for inquiries
- Enable seamless transition from AI to human support
- Deploy on-site with Open Core platform for full data control and privacy
- Integrate Single Sign-On for unified authentication experience
- Seamlessly integrate with existing setups including live agent consoles and VoIP systems
- Share conversational apps freely with the community of chatbot developers, automation specialists, and conversation designers
- Elevate customer interactions with Generative AI in Design Studio by Tiledesk
- Build dynamic conversation flows and chatbots for engaging chats across digital channels
- Transform enterprise customer service with Tiledesk's robust features for high-scale, secure, and adaptable support operations
- Deploy on-premise using Tiledesk's open core platform for full data control
- Integrate Single Sign-On (SSO) for user access simplification and enhanced security
- Seamlessly integrate with current tech stack for cohesive customer support
- Tailor AI interactions with comprehensive support and training
- Automate customer service using AI Agents
- AI Chatbot and Knowledge Base integration
- Human Agent handover for complex queries
- WhatsApp Outreach for proactive messaging
- Single Sign-On (SSO) Integration for enhanced security
- Seamless Tech Stack Compatibility for integration with live agent consoles and VoIP systems
- Custom AI & Comprehensive Support for tailored AI interactions
- Community engagement for AI Agents Creators and Conversation Designers
- AI Agents Templates for automation
- Enterprise Customer Service Solutions powered by AI
Who is Tiledesk for?
- Customer service representatives
- Customer Support Specialists
- Sales Representatives
- Marketing professionals
- AI enthusiasts
- Chatbot developers
- AI Agents creators
- Conversation designers
- Customer Success Managers
- Sales Managers
- Marketing Managers
- Contact Center Agents
- Automation specialists
- Business owners
How to use Tiledesk?
To effectively use Tiledesk, follow these steps:
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Get Started:
- Automate Interactions: Automate customer interactions to save time and boost sales.
- Self-Hosted Option: Choose between the Community Edition for non-critical environments and Enterprise Edition for enterprise-grade features.
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Understanding Tiledesk:
- Concept: Tiledesk enables real-time conversations via chatbots, combining live chat with automation seamlessly.
- Ease of Use: Requires no coding knowledge, and can be used from the cloud or self-hosted with service convenience.
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Key Features:
- AI Integration: Tailor AI interactions to your needs effortlessly.
- Community Collaboration: Join an open-source community of chatbot developers and AI enthusiasts.
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Enterprise Solutions:
- Customization: Deploy the platform on-site for full control over data and privacy.
- Integration: Seamlessly integrate with your existing tech stack for cohesive customer support.
- Single Sign-On: Enhance security and user access through SSO integration.
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AI Chatbot Integration:
- Enhanced Efficiency: Scale customer interactions using AI Agents for improved first contact resolution and superior customer satisfaction.
By following these steps, you can effectively leverage Tiledesk's capabilities to enhance customer interactions and streamline support operations.
Pros
- Join the Open Source Community of AI Agents Creators and Conversation Designers for collaboration and innovation
- Scale multi-channel customer interactions with Conversational AI for swift setup
- Deliver world-class First Contact Resolution (FCR) with AI Agents alongside humans
- Reach high Customer Satisfaction (CSAT) levels
- Adopt an AI-first approach with 75% AI Resolution Rate for Customer Inquiries
- Empower AI Agents with large language models for precise and conversational responses
- Human Agent handover for complex queries requiring human insight
- WhatsApp Outreach for proactive messaging and improved customer interactions
- Recommended by leading industry experts for conversation automation excellence
- Experienced team dedicated to continuous improvement and customer service
Cons
- No cons available from the provided documents.
- No cons or missing features listed in the provided documents.
- No specific cons or missing features of Tiledesk were found in the provided documents.
- No specific cons or missing features listed in the provided documents.
- One of the missing features is that the tool does not appear to provide specific information on cons or drawbacks of using Tiledesk. It's important to note that this analysis is based on the available documents related to Tiledesk.
Tiledesk FAQs
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What are the pros of a self-hosted live chat?
- Full control over your website and software, Private data, nobody but you will have access to it, You are free to use all your server’s resources, You can install any plugin or theme you want to, You can use your own custom domain name, You can add your own advertisements or not have them at all
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What is Tiledesk?
- Design chatbots & conversational apps powered by Large Language Models (LLM). Share them freely with our community of chatbot developers, automation specialists, conversation and prompt designers. Mix & match AI with rules and a human element to bring your perfect conversation design to life âš¡ It's open-source and it can be both on cloud or your own infrastructure. Without knowing how to code, and for free!
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What is Tiledesk's vision?
- To empower everyone to create automated conversational flows that boost not only customer engagement but customer conversion, too.
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What are the self-hosted live chat plans offered by Tiledesk?
- Community Edition: Intended for developers and technical enthusiasts for community-driven development and contributions. Enterprise Edition: Suited for organizations needing enterprise-grade platform features related to scalability, performance, high availability, enterprise administration, and proprietary integrations.
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How does Tiledesk bridge the gap between AI and human insight?
- Tiledesk escalates complex issues from AI to real people without missing a beat, ensuring customers get the expert help they need.
Get started with Tiledesk
Tiledesk reviews
Amir Khan
February 28, 2025
What do you like most about using Tiledesk?
I love how Tiledesk integrates both AI chatbots and live chat into one seamless platform. The automated workflows have significantly improved our response times and customer engagement.
What do you dislike most about using Tiledesk?
The initial setup can be a bit overwhelming due to the extensive features available, but once you get the hang of it, it's quite straightforward.
What problems does Tiledesk help you solve, and how does this benefit you?
Tiledesk helps us manage high volumes of customer inquiries efficiently. The AI-driven automation allows us to focus on complex issues while the chatbot handles routine questions, leading to higher customer satisfaction.
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Elena Vasquez
February 28, 2025
What do you like most about using Tiledesk?
The flexibility of deploying either on the cloud or on-premise is fantastic! It allows us to cater to our specific operational needs.
What do you dislike most about using Tiledesk?
Sometimes, the community templates could use more documentation. It would help to have clearer examples to follow.
What problems does Tiledesk help you solve, and how does this benefit you?
Tiledesk has streamlined our customer support process, reducing response times significantly and improving our First Contact Resolution rates. This has led to increased customer loyalty.
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Jamal Abdul
February 16, 2025
What do you like most about using Tiledesk?
The AI Agents have been a game changer for us. They've managed to handle repetitive queries effectively, which allows our human agents to focus on more complicated cases.
What do you dislike most about using Tiledesk?
The learning curve is a bit steep for new users, especially those not familiar with chatbots or automation technologies.
What problems does Tiledesk help you solve, and how does this benefit you?
It helps us resolve customer issues faster, enhancing overall service quality and leading to better customer satisfaction scores.
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