Tactful AI

What is Tactful AI?

"Tactful AI" is an AI-powered communication system designed to enhance customer engagement, satisfaction, and revenue growth. It focuses on omnichannel communication, allowing both customers and agents to connect across different communication channels. The system features a unified inbox for easy customer engagement across multiple channels, queue management and routing for expedited support based on priority, and comprehensive reporting metrics for monitoring agent performance and identifying areas for improvement.

One of the core functions of Tactful AI's unified inbox is to facilitate easy customer engagement across multiple channels, enabling agents to switch between channels while maintaining conversation continuity and fostering team collaboration for unified customer service.

Tactful AI's system ensures that customer inquiries reach the correct agents through queue management and routing tools, providing expedited support based on priority. Supervisors can adjust routing rules to optimize workload balance and reduce response times, enhancing the overall customer service experience.

In terms of reporting, Tactful AI provides a range of metrics including interaction details, response times, handling durations, missed connections, and detailed agent analytics. These insights are valuable for supervisors to measure performance, monitor agent efficiency, and pinpoint areas for improvement.

Who created Tactful AI?

Tactful was founded by Nada Madkour, Senior Digital Marketing at Erada Microfinance. The company was launched on October 24, 2020, and it focuses on providing AI-powered communication solutions for enhancing customer engagement and satisfaction across various channels. Tactful's platform offers features like omnichannel communication, queue management, detailed agent analytics, and personalized customer experiences.

What is Tactful AI used for?

• Improve customer service
• Queue management and routing to direct inquiries to the appropriate agents and reduce response times
• Supervisors adjusting routing rules based on demand to distribute inquiries among agents for optimal workload balance and shorter wait times
• Reporting metrics providing insights into interaction details, response times, handling durations, missed connections, top performers, and detailed agent analytics
• Enhancing customer conversions through the AI chatbot, Omni Automate, automating routine inquiries and freeing up agent time for high-value customer interactions
• Advantages such as enhanced uptime, secure accessibility, improved customer service, and centralized information sharing
• Platform for customer service agents to deliver consistent and personalized experiences across multiple channels
• Effortless channel switching supported by the unified inbox
• Contributing to customer service improvement through key metrics, efficient unified inbox, and automating routine inquiries with the AI chatbot
• Assisting in customer service improvement by offering detailed agent analytics and supervisory performance monitoring
• Used by businesses of all sizes across various sectors like automotive, finance, hospitality, legal practices, and property
• Streamline customer communication
• Enhance customer satisfaction
• Automate routine inquiries
• Empower agents for high-value customer interactions
• Personalize customer experiences
• Increase revenue by reaching more customers
• Drive cross-selling and upselling
• Provide real-time customer data for sales teams
• Handle inquiries across multiple channels

Who is Tactful AI for?

• Automotive
• Finance
• Hospitality
• Legal practices
• Property
• Automotive Industry Professionals
• Finance professionals
• Hospitality Professionals
• Legal professionals
• Property professionals

How to use Tactful AI?

To use Tactful effectively, follow these steps:

1. Unified Inbox: Utilize the unified inbox for seamless engagement across channels, enabling quick and consistent responses.

2. Queue Management and Routing: Make use of the queue management and routing tools to route inquiries to the right agents, reducing response times and ensuring accurate assistance.

3. Reporting Metrics: Leverage the reporting metrics for valuable insights on interactions, response times, top performers, and more to monitor agent efficiency and measure performance.

4. Omni Automate AI Chatbot: Deploy the Omni Automate AI chatbot to streamline interactions, automate routine inquiries, and enhance customer conversion by providing rapid and accurate responses.

5. Enhanced Features: Enjoy the benefits of uptime, secure accessibility, improved customer service, and centralized information sharing to reach more customers, offer personalized recommendations, and empower sales teams with real-time customer data.

6. Customer Service Improvement: Use Tactful to offer consistent and personalized experiences, handle requests efficiently across channels, and enhance customer satisfaction through exceptional service.

7. Effortless Channel Switching: Take advantage of Tactful's support for easy channel switching via the unified inbox, maintaining conversation continuity despite channel changes.

8. Personalized Customer Experiences: Deliver consistent and tailored experiences across channels to exceed customer expectations, reduce response times, and build strong relationships.

9. Scalability: Grow your customer support operations seamlessly with Tactful, ensuring high-quality service and availability as your business expands.

By following these steps, you can effectively leverage Tactful's features to enhance customer engagement, streamline support, and boost overall customer satisfaction.