Serviceaide
4.20
0
Serviceaide optimizes IT service delivery with AI-driven solutions, enhancing productivity and satisfaction across diverse industries.
Serviceaide Reviews
4.20
Based on 5 reviews
How would you rate Serviceaide?
What’s your thought?
Fernanda Rodriguez
December 16, 2024
What do you like most about using Serviceaide?
The Luma Virtual Agent is fantastic! It resolves queries quickly and accurately, allowing our staff to get support without waiting for a human agent.
What do you dislike most about using Serviceaide?
The initial setup was a bit complex, requiring extensive configuration that could be overwhelming for new users.
What problems does Serviceaide help you solve, and how does this benefit you?
It has transformed our IT service management by automating repetitive tasks. This not only saves time but also enhances user satisfaction and service delivery.
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Lucas Silva
December 8, 2024
What do you like most about using Serviceaide?
I appreciate the automation features in Serviceaide. It has significantly reduced the manual workload for our IT team, enabling us to focus on more strategic initiatives.
What do you dislike most about using Serviceaide?
The user interface could be more intuitive. Sometimes, it takes longer than expected to navigate through different functionalities.
What problems does Serviceaide help you solve, and how does this benefit you?
Serviceaide helps streamline our ticketing process. With over 1 million tickets closed, we are experiencing faster resolution times, which ultimately enhances overall productivity.
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Carlos Pérez
November 28, 2024
What do you like most about using Serviceaide?
The asset management tools are quite robust, allowing us to track our IT assets effectively across various locations.
What do you dislike most about using Serviceaide?
Support response times can be slow at times, which can be frustrating when immediate assistance is needed.
What problems does Serviceaide help you solve, and how does this benefit you?
It helps us manage service requests more efficiently, but the slow support can hinder our ability to resolve issues promptly.
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Mariana Gonzalez
November 23, 2024
What do you like most about using Serviceaide?
The integration capabilities with other software have been a game-changer for our operations team, allowing seamless data flow between systems.
What do you dislike most about using Serviceaide?
There are moments when the system lags, particularly during peak hours, which can impact efficiency.
What problems does Serviceaide help you solve, and how does this benefit you?
It provides a comprehensive overview of service performance, which helps us identify areas for improvement and ultimately enhances our service quality.
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Diego Martinez
November 23, 2024
What do you like most about using Serviceaide?
The AI-driven insights have helped us make data-informed decisions, improving our service delivery significantly.
What do you dislike most about using Serviceaide?
Occasionally, the AI's responses can be generic and not tailored to specific queries, which is something that could be improved.
What problems does Serviceaide help you solve, and how does this benefit you?
By automating routine tasks, we can focus on more complex issues, leading to quicker resolutions and higher customer satisfaction.
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