Serviceaide

What is Serviceaide?

Serviceaide is a company that provides IT Service Management solutions focused on optimizing IT service delivery and productivity through automation and service management tools. They offer cutting-edge solutions designed to enhance efficiency and productivity across various industries such as Education, Energy and Utilities, Financial Services, Government, and Healthcare. Serviceaide's portfolio includes products like ChangeGear, ISM for Partners, and Serviceaide Municipal Solutions, along with the innovative Luma AI Suite featuring the Luma Virtual Agent and Luma Knowledge. They aim to streamline IT operations, offer comprehensive solutions tailored for different industries, implement advanced automation, provide robust asset management tools, and cater to specific organizational needs through products like ChangeGear and ISM.

Serviceaide leverages artificial intelligence, machine learning, and natural language processing to transform Service Management across IT, enterprise management, and customer support, aiming to provide greater productivity, self-service, and satisfaction. Trusted by customers across the Fortune 1000, Serviceaide has closed over 1 million tickets in 50+ countries, serving 200,000+ satisfied users. Their vision is to drive digital process transformation by helping companies understand the potential impact of AI solutions and remain competitive in the market.

Who created Serviceaide?

Serviceaide was founded by a team with a long history of operating global support centers and servicing knowledge workers. The company focuses on transforming Service Management through AI, machine learning, and natural language processing to enhance productivity and user satisfaction. Serviceaide offers cutting-edge IT Service Management solutions across industries like Education, Energy, Financial Services, Government, and Healthcare. Their product portfolio includes ChangeGear, ISM for Partners, Serviceaide Municipal Solutions, and the Luma AI Suite featuring the Luma Virtual Agent and Luma Knowledge.

Who is Serviceaide for?

• Education
• Energy and Utilities
• Financial Services
• Government
• Healthcare

How to use Serviceaide?

To effectively use Serviceaide, follow these steps:

1. Understand the Solution Offerings: Serviceaide provides IT Service Management solutions tailored for various industries such as Education, Healthcare, and Government. Familiarize yourself with their products like ChangeGear, ISM for Partners, Serviceaide Municipal Solutions, Luma Virtual Agent, and Luma Knowledge.

2. Explore Features and Benefits: Take advantage of the streamlined IT operations, comprehensive solutions, advanced automation, and robust asset management offered by Serviceaide. These features aim to enhance your IT service management, automate processes, and improve operational efficiency.

3. Customer Support: Serviceaide offers customer support for all their products, ensuring that you can get assistance when needed. They prioritize providing quick responses, rapid resolutions, and maximum efficiency for a positive end-user experience.

4. Schedule a Demo: To see if Serviceaide is the right fit for your organization, schedule a demo with them. This will allow you to experience firsthand how their services can benefit your IT operations.

5. Utilize AI-Powered Solutions: Serviceaide leverages artificial intelligence and machine learning to provide greater productivity, self-service options, and satisfaction. Explore their AI-based products like Luma Virtual Agent to enable faster decision-making and enhanced automation throughout their product portfolio.

By following these steps, you can effectively use Serviceaide to optimize your IT service delivery, enhance productivity through automation, and streamline your IT operations across various industries.