Riogpt
3.15
0
Enhances communication using AI to automate customer service responses in retail, finance, and healthcare.
Riogpt Reviews
3.15
Based on 13 reviews
How would you rate Riogpt?
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Omar El-Sayed
January 2, 2025
What do you like most about using Riogpt?
I appreciate the automation of routine tasks; it does save time in our busy customer service department.
What do you dislike most about using Riogpt?
However, the system often misunderstands customer intents, leading to irrelevant solutions.
What problems does Riogpt help you solve, and how does this benefit you?
It helps with processing simple inquiries, but the errors can lead to more work as we have to follow up on issues.
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Emilio Martinez
January 1, 2025
What do you like most about using Riogpt?
It has potential to enhance customer interactions, but it needs a lot of improvements.
What do you dislike most about using Riogpt?
The frequent errors in understanding customer queries make it unreliable for our business.
What problems does Riogpt help you solve, and how does this benefit you?
It addresses some repetitive inquiries, but the errors often negate any time savings.
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Khalid Alamiri
December 24, 2024
What do you like most about using Riogpt?
The idea of automating customer responses is appealing, as it could save time and reduce the workload for our team.
What do you dislike most about using Riogpt?
The implementation was quite cumbersome. I encountered multiple errors during setup, and the customer support was not very responsive.
What problems does Riogpt help you solve, and how does this benefit you?
While it was intended to streamline customer inquiries, the frequent inaccuracies in responses led to more customer complaints, which is the opposite of what we hoped to achieve.
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Zara Khan
December 20, 2024
What do you like most about using Riogpt?
I really like how it can be tailored to fit our specific retail needs, which makes it quite versatile.
What do you dislike most about using Riogpt?
At times, the setup process can be a bit lengthy and requires a lot of fine-tuning.
What problems does Riogpt help you solve, and how does this benefit you?
It significantly reduces response time for common customer queries, allowing our human agents to focus on more complex cases.
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Yuki Takahashi
December 16, 2024
What do you like most about using Riogpt?
The AI's ability to learn from interactions is impressive, making it progressively better at handling inquiries.
What do you dislike most about using Riogpt?
Sometimes, the setup can be tedious, and there are occasional glitches during high traffic times.
What problems does Riogpt help you solve, and how does this benefit you?
It’s great for reducing the response time for standard queries, enhancing overall customer experience.
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Nia Mokhtar
December 5, 2024
What do you like most about using Riogpt?
I like the efficiency it brings to our customer service workflow, especially during busy hours.
What do you dislike most about using Riogpt?
However, it often struggles with nuanced customer queries, which can be a drawback.
What problems does Riogpt help you solve, and how does this benefit you?
It handles a good amount of routine inquiries, but we often still need to intervene for personalized support.
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Luca Bianchi
December 3, 2024
What do you like most about using Riogpt?
The potential for improving customer service is there, and I like the AI's ability to learn from previous interactions.
What do you dislike most about using Riogpt?
Unfortunately, it's not very intuitive and requires a steep learning curve for our staff.
What problems does Riogpt help you solve, and how does this benefit you?
It helps with basic queries, but the frequent miscommunication leads to a lack of trust from our customers.
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Chloé Dubois
December 1, 2024
What do you like most about using Riogpt?
I enjoy how it can be tailored to fit our communication needs in the finance sector.
What do you dislike most about using Riogpt?
The learning curve is a bit steep for new users, which can slow down initial deployment.
What problems does Riogpt help you solve, and how does this benefit you?
It automates basic inquiries, allowing customer service reps to focus on more complex financial questions.
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Amara Nyong'o
November 30, 2024
What do you like most about using Riogpt?
I appreciate the customization options available for different industries, especially for healthcare.
What do you dislike most about using Riogpt?
The AI sometimes struggles with understanding context, leading to irrelevant responses that confuse customers.
What problems does Riogpt help you solve, and how does this benefit you?
It has automated some basic inquiries, but we still need human agents for complex issues, which limits the tool's effectiveness.
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Jin Wang
November 29, 2024
What do you like most about using Riogpt?
The AI's capability to handle multiple inquiries simultaneously is impressive and has improved our efficiency.
What do you dislike most about using Riogpt?
There are still some gaps in understanding specific dialects or slang, which can frustrate some customers.
What problems does Riogpt help you solve, and how does this benefit you?
It alleviates the workload from our customer service team, allowing them to devote more time to strategic initiatives.
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Sofia Gonzalez
November 29, 2024
What do you like most about using Riogpt?
I love the interface; it’s user-friendly and easy for our agents to navigate.
What do you dislike most about using Riogpt?
The response time can lag during peak hours, which is frustrating for both agents and customers.
What problems does Riogpt help you solve, and how does this benefit you?
It significantly reduces the time taken to respond to FAQs, which improves customer satisfaction.
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Ravi Desai
November 28, 2024
What do you like most about using Riogpt?
The customization features are a strong point; it allows us to adapt the bot to our specific needs.
What do you dislike most about using Riogpt?
However, the response accuracy needs significant improvement—many customers leave unsatisfied.
What problems does Riogpt help you solve, and how does this benefit you?
It helps with basic customer service tasks, but we still rely heavily on human agents for complex issues.
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Amina Diallo
November 26, 2024
What do you like most about using Riogpt?
The capacity to automate responses is beneficial, especially in our healthcare sector.
What do you dislike most about using Riogpt?
However, it tends to provide generic responses that don’t always address specific patient concerns.
What problems does Riogpt help you solve, and how does this benefit you?
It helps with general inquiries but still requires a human touch for sensitive healthcare questions.
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