ResolveEasy By Cloobot is a ticket management tool developed by Cloobot AI that aims to streamline the process of tracking, managing, collaborating, and resolving tickets. It is designed to enhance external customer support and internal team issue resolution. For customer support teams, ResolveEasy offers multi-channel communication capabilities, enabling users to efficiently resolve external tickets and provide outstanding customer service. It provides real-time performance reporting for valuable insights into ticket resolution, facilitates faster and more personalized support, and includes features for collecting customer feedback and ratings to enhance customer satisfaction and brand reputation. Internally, ResolveEasy offers a shared inbox for collaborative task management and real-time reporting of performance for seamless ticket resolution within the organization. This tool optimizes help desk management, centralizes support requests tracking, automates routine tasks, streamlines workflows, and offers customization to meet unique business needs. Integrations with existing tools and systems ensure a smooth support experience, and direct communication with customers via platforms like WhatsApp is supported. Overall, ResolveEasy aims to empower teams to optimize operations, deliver efficient customer support, and make informed decisions based on current data.
Resolveeasy By Cloobot was created by Cloobot X, a Gen-AI-powered implementation studio aimed at accelerating enterprise application deployment with fewer resources. The tool was launched on March 29, 2023. Cloobot X is designed to model workflow automation using natural language processing, with a focus on efficient configuration, faster time-to-value, tailored customization, cost savings, seamless integration with existing systems, and freeing up development bandwidth.
To effectively use ResolveEasy By Cloobot, follow these steps:
Ticket Management: ResolveEasy streamlines tracking, managing, collaborating, and resolving tickets for both external customer support and internal team issue resolution.
Communication: For customer support teams, ResolveEasy facilitates multi-channel communication to resolve external tickets promptly and provide exceptional service.
Real-time Reporting: Utilize performance reporting to gain valuable insights into ticket resolution, enabling faster and more personalized support for customers.
Feedback Collection: Collect customer feedback and ratings through the tool to improve overall customer satisfaction and enhance brand reputation.
Internal Collaboration: Use the shared inbox feature for efficient collaboration and task management within internal teams.
Optimized Operations: Maximize team productivity by automating routine tasks, streamlining workflows, and customizing the tool to unique business needs.
Integration: Seamlessly integrate with existing tools and systems for a smooth support experience, including direct communication platforms like WhatsApp for customer support.
Empowerment: ResolveEasy empowers teams to optimize operations, provide efficient customer support, and make informed decisions based on real-time data updates.
By following these steps, users can effectively harness the capabilities of ResolveEasy By Cloobot to enhance their ticket management and customer support processes.
I appreciate the multi-channel communication capabilities that allow our support team to manage requests from various platforms seamlessly.
The user interface feels a bit clunky and could use a more modern design for better user experience.
It helps us track support tickets more efficiently, but sometimes the automation features don’t cover all the scenarios we encounter.
The real-time performance reporting is fantastic! It helps us understand where we can improve our response times.
It sometimes feels a bit overwhelming with all the features available; a simpler setup would be appreciated.
We can address customer issues quickly and gather feedback efficiently, which has improved our overall customer satisfaction ratings.
I like the idea of centralizing all support requests, which was a problem we faced before.
The integration with our existing systems is not as smooth as promised; we faced several glitches that slowed down our processes.
It allows us to track tickets more effectively, but the bugs hinder our overall efficiency.