Parabolic

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Parabolic provides AI suggestions for customer support teams and integrates with ticketing software for seamless responses.

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What is Parabolic?

Parabolic is an AI tool designed to assist customer support teams by providing AI-driven suggestions for customer queries. It seamlessly integrates with ticketing software like Intercom, Zendesk, and Helpscout, allowing agents to review and confirm AI-generated responses before sending them. Parabolic can handle rarely asked questions by suggesting answers based on past conversations in the knowledge base and can navigate complex, multi-step customer service interactions effectively.

Who created Parabolic?

Unfortunately, the files do not contain explicit information about the founder of Parabolic. However, based on the content provided, Parabolic is an AI tool for customer support developed with the support of Y-Combinator. It seamlessly integrates with ticketing software like Intercom, Zendesk, and Helpscout, offering features such as a human-in-the-loop system for response verification, auto-categorization of queries, and the ability to suggest responses based on past interactions. Parabolic aims to enhance customer service by providing tailored assistance and improving continuously through interaction feedback.

What is Parabolic used for?

Embedded: Seamlessly integrates within your existing ticketing software
Human-in-the-loop: Agents can verify and approve AI-generated responses allowing for continuous learning and accuracy
Answers your RAQs: Suggests responses after a single match in a past conversation or knowledge base including answers to rarely asked questions
Multistep: Capable of navigating complex multi-turn conversations with customers
Upsell Mode: Identifies opportunities to recommend upsells or cross-sells based on the context of the customer's issue

Who is Parabolic for?

Customer support teams
Customer Support Team Members
Customer service agents
Customer Support Representatives

How to use Parabolic?

To use Parabolic effectively, follow these steps:

Integration: Embed Parabolic within your existing ticketing software such as Intercom, Zendesk, or Helpscout.
Human-in-the-Loop: Utilize the human-in-the-loop feature to allow your agents to verify and improve AI-generated responses before sending.
Rarely Asked Questions (RAQs): Parabolic can suggest responses based on a single past conversation match, even for rarely asked questions.
Multistep Conversations: Navigate complex back-and-forth interactions with customers effectively.
Upsell Mode: Identify opportunities to recommend additional products or services based on customer inquiries.
Auto-Categorization: Automatically tag and categorize incoming questions to ensure they are directed to the appropriate teams or departments.
Continuous Learning: Parabolic auto-indexes responses, detects user intents beyond keywords, and autodrafts generalizable and customer-specific responses. It continuously improves from each interaction.

By following these steps, you can fully utilize the capabilities of Parabolic in streamlining your customer support processes and enhancing customer satisfaction.

For further details, refer to the file named "parabolic.pdf" for more information on ChatGPT for Customer Support and the key features of Parabolic.

Pros

Embedded: Seamlessly integrates within your existing ticketing software.
Human-in-the-loop: Agents can verify and approve AI-generated responses allowing for continuous learning and accuracy.
Answers your RAQs: Suggests responses after a single match in a past conversation or knowledge base including answers to rarely asked questions.
Multistep: Capable of navigating complex multi-turn conversations with customers.
Upsell Mode: Identifies opportunities to recommend upsells or cross-sells based on the context of the customer's issue.
Embedded within existing ticketing software
Human-in-the-loop verification of AI-generated responses
Ability to suggest responses after a single match in past conversations or knowledge base
Capable of navigating complex multi-turn conversations with customers
Identifies opportunities for upsells or cross-sells based on customer context

Cons

Pricing details are not readily available or transparent, as pricing is determined based on factors like the volume of tickets Parabolic successfully automates, requiring direct customer engagement to establish pricing agreements
Pricing based on the volume of tickets Parabolic successfully automates can lead to uncertainty in total costs for users
May require direct pricing agreement and negotiation for dedicated AI model training, potentially adding complexity to the onboarding process
Lack of transparent pricing structure upfront may create challenges for users in assessing the tool's value for money
No specific cons regarding missing features or comparison with other AI tools were mentioned in the provided documents

Pros

Cons

Embedded: Seamlessly integrates within your existing ticketing software.
Human-in-the-loop: Agents can verify and approve AI-generated responses allowing for continuous learning and accuracy.
Answers your RAQs: Suggests responses after a single match in a past conversation or knowledge base including answers to rarely asked questions.
Multistep: Capable of navigating complex multi-turn conversations with customers.
Upsell Mode: Identifies opportunities to recommend upsells or cross-sells based on the context of the customer's issue.
Embedded within existing ticketing software
Human-in-the-loop verification of AI-generated responses
Ability to suggest responses after a single match in past conversations or knowledge base
Capable of navigating complex multi-turn conversations with customers
Identifies opportunities for upsells or cross-sells based on customer context

Pricing details are not readily available or transparent, as pricing is determined based on factors like the volume of tickets Parabolic successfully automates, requiring direct customer engagement to establish pricing agreements
Pricing based on the volume of tickets Parabolic successfully automates can lead to uncertainty in total costs for users
May require direct pricing agreement and negotiation for dedicated AI model training, potentially adding complexity to the onboarding process
Lack of transparent pricing structure upfront may create challenges for users in assessing the tool's value for money
No specific cons regarding missing features or comparison with other AI tools were mentioned in the provided documents

Parabolic FAQs

What is ChatGPT for Customer Support?: ChatGPT for Customer Support is an AI tool designed to assist customer support teams in accelerating ticket resolution by providing AI-driven suggestions for customer queries.

Which ticketing software does ChatGPT for Customer Support integrate with?: It integrates with platforms like Intercom, Zendesk, and Helpscout, among others.

Is there an option for agents to review AI responses?: Yes, it uses a human-in-the-loop system where agents can review and confirm responses before they are sent.

How does ChatGPT for Customer Support handle rarely asked questions (RAQs)?: Parabolic can automatically suggest answers to questions that have been asked infrequently by matching with previous conversations in the knowledge base.

Can ChatGPT for Customer Support handle complex, multi-step customer service interactions?: It is capable of advanced navigation through conversations that require multiple exchanges to reach a resolution.