Paka AI
2.91
0
Paka AI is an AI-powered phone system that handles calls, provides information, and routes to departments.
Paka AI Reviews
2.91
Based on 11 reviews
How would you rate Paka AI?
What’s your thought?
Mei Zhang
January 9, 2025
What do you like most about using Paka AI?
The customizability of the bots is a great feature, allowing us to tailor responses to fit our branding.
What do you dislike most about using Paka AI?
The system could be more intuitive; it takes time to learn all the features.
What problems does Paka AI help you solve, and how does this benefit you?
Paka AI improves our customer interaction significantly, but we still need to monitor calls closely.
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Hassan Khan
December 16, 2024
What do you like most about using Paka AI?
I like that it can operate around the clock, which is vital for our international clients.
What do you dislike most about using Paka AI?
The AI sometimes struggles with accents, leading to miscommunication.
What problems does Paka AI help you solve, and how does this benefit you?
It helps manage call volume during busy hours, but the accuracy needs to improve.
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Anika Choudhury
December 12, 2024
What do you like most about using Paka AI?
The IVR system is easy to navigate and helps direct calls efficiently.
What do you dislike most about using Paka AI?
The AI sometimes provides irrelevant responses, which can confuse customers.
What problems does Paka AI help you solve, and how does this benefit you?
It helps manage our call volume, but the accuracy of responses needs improvement.
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Nia Adom
December 5, 2024
What do you like most about using Paka AI?
The idea of having an AI-powered phone system is appealing.
What do you dislike most about using Paka AI?
The execution is poor; it often misunderstands customer inquiries and provides incorrect information.
What problems does Paka AI help you solve, and how does this benefit you?
Unfortunately, it hasn't solved many problems for us. Most calls still require human intervention.
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Amina Hassan
December 4, 2024
What do you like most about using Paka AI?
It's available 24/7, which is great for our customers who call outside of business hours.
What do you dislike most about using Paka AI?
The routing feature often misdirects calls, leading to frustrated customers and wasted time.
What problems does Paka AI help you solve, and how does this benefit you?
While it does handle off-hours messages well, the call routing issues make it hard to consider it a reliable tool.
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Elena Petrova
December 2, 2024
What do you like most about using Paka AI?
I appreciate the concept of an AI phone system and how it can be available 24/7.
What do you dislike most about using Paka AI?
The system is not very user-friendly, and the setup process was frustrating.
What problems does Paka AI help you solve, and how does this benefit you?
It can answer basic queries, but it often leads to customer frustration when it cannot understand more complex issues.
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Tariq Ahmed
November 29, 2024
What do you like most about using Paka AI?
The ability to customize the bots for our specific needs has been beneficial.
What do you dislike most about using Paka AI?
There are still some limitations in terms of advanced AI functionalities.
What problems does Paka AI help you solve, and how does this benefit you?
It effectively reduces our phone traffic during busy hours, allowing our staff to focus on more urgent issues.
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Yuki Nakamura
November 28, 2024
What do you like most about using Paka AI?
The conversational AI bots are quite effective at providing basic information to customers, which frees up our staff for more complex queries.
What do you dislike most about using Paka AI?
Sometimes, the bots struggle with understanding nuanced questions, which can frustrate customers.
What problems does Paka AI help you solve, and how does this benefit you?
It significantly reduces the volume of calls that need to be answered by a human, allowing our team to focus on critical issues.
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Mateo Gonzalez
November 24, 2024
What do you like most about using Paka AI?
The message center is a real lifesaver for collecting customer queries after hours. It helps us ensure that no inquiry is missed.
What do you dislike most about using Paka AI?
I wish the AI could handle more complex conversations without escalating to a human agent.
What problems does Paka AI help you solve, and how does this benefit you?
It effectively manages a large volume of calls, reducing the burden on our customer support team.
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Kofi Mensah
November 23, 2024
What do you like most about using Paka AI?
I appreciate the fact that Paka AI can handle a good number of calls without needing human intervention. This has helped reduce wait times.
What do you dislike most about using Paka AI?
The customization options are somewhat limited. I found it tricky to tailor the IVR system to fit our specific needs.
What problems does Paka AI help you solve, and how does this benefit you?
Paka AI helps streamline our call handling, particularly during peak hours. However, it could be more intuitive in integrating with our existing CRM.
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Liam O'Reilly
November 22, 2024
What do you like most about using Paka AI?
I like the idea of an AI solution for call handling.
What do you dislike most about using Paka AI?
However, the execution falls short. There are too many errors in call routing.
What problems does Paka AI help you solve, and how does this benefit you?
It does offer some level of automation, but we often find ourselves having to intervene.
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