NexxtSupport
4.70
0
NexxtSupport offers AI chatbots for businesses, allowing data upload, training, customization, and website embedding.
NexxtSupport Reviews
4.70
Based on 23 reviews
How would you rate NexxtSupport?
What’s your thought?
Liam O'Connor
March 8, 2025
What do you like most about using NexxtSupport?
The analytics insights it provides are incredibly valuable. I can track engagement metrics and customer interactions to improve our services continuously.
What do you dislike most about using NexxtSupport?
The upselling can be a bit pushy at times. I appreciate the range of features, but I sometimes feel pressured to upgrade sooner than I want.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has streamlined our customer support significantly. By handling routine inquiries, we’ve seen a reduction in response times and improved overall customer satisfaction.
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Hans Fischer
March 7, 2025
What do you like most about using NexxtSupport?
The ability to customize the chatbot according to our brand's voice has made it a great tool for maintaining customer relations.
What do you dislike most about using NexxtSupport?
The pricing tiers are a bit confusing, and it would be helpful if they offered more detailed breakdowns of what's included.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has helped us reduce the number of incoming support tickets and improved our customer service efficiency significantly.
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Yuki Takahashi
March 7, 2025
What do you like most about using NexxtSupport?
The ability to train the chatbot with our own data has allowed us to create a highly relevant support tool tailored to our customers’ needs.
What do you dislike most about using NexxtSupport?
There’s a dependency on the quality of the data provided. Poorly structured data can lead to subpar chatbot performance, which is something to watch out for.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has significantly reduced the volume of tickets going to our support team, allowing us to allocate resources more effectively.
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Dmitry Sokolov
February 27, 2025
What do you like most about using NexxtSupport?
The platform is very user-friendly and straightforward. I was able to set up the chatbot quickly with minimal technical expertise.
What do you dislike most about using NexxtSupport?
It lacks some advanced features that I’ve seen in rival platforms, which could give us more flexibility and control.
What problems does NexxtSupport help you solve, and how does this benefit you?
We’ve reduced our response times significantly, which has allowed us to manage customer expectations better and improve satisfaction.
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Julia Weber
February 24, 2025
What do you like most about using NexxtSupport?
The customization options allow me to create a chatbot that feels like a natural extension of our brand, which is essential for customer relations.
What do you dislike most about using NexxtSupport?
While the tool is great, I did encounter some limitations with the types of data it accepts for training.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has made our customer support more efficient by handling routine queries, allowing our team to focus on more complicated customer needs.
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Nico Klein
February 20, 2025
What do you like most about using NexxtSupport?
I love the ease of use and the no-code platform. Setting up my chatbot took less than an hour, and the customization options allowed me to match our brand's aesthetic perfectly.
What do you dislike most about using NexxtSupport?
One minor issue is that the advanced customization options could be more extensive. Some features feel a bit limited, especially for businesses looking for unique designs.
What problems does NexxtSupport help you solve, and how does this benefit you?
NexxtSupport has drastically improved our customer support response times. The AI chatbot handles simple inquiries, freeing up our team to focus on more complex issues, which enhances customer satisfaction.
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Fatima Ali
February 18, 2025
What do you like most about using NexxtSupport?
The lead collection feature is very effective. It’s easy to set up, and we’ve seen a noticeable uptick in inquiries since implementation.
What do you dislike most about using NexxtSupport?
The lack of explicit security features is concerning. In today's landscape, I'd like to see more assurance about data protection.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has enabled us to engage with customers 24/7, which has been crucial for our e-commerce platform, leading to higher conversion rates.
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Andrei Petrov
February 14, 2025
What do you like most about using NexxtSupport?
The shopping assistant capabilities are excellent! Our customers have responded positively to the personalized recommendations provided by the chatbot.
What do you dislike most about using NexxtSupport?
Sometimes it feels like the chatbot leans too heavily on preset responses. It would be nice if it could adapt more fluidly during conversations.
What problems does NexxtSupport help you solve, and how does this benefit you?
The tool has helped us increase sales by guiding customers through their purchasing decisions, thus enhancing their shopping experience.
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Emilio Garcia
February 13, 2025
What do you like most about using NexxtSupport?
The integration into our existing systems was seamless and straightforward, making the transition easy for our team.
What do you dislike most about using NexxtSupport?
Some of the customization options feel a bit limited compared to other platforms I've used before.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has automated many routine customer inquiries, allowing our support team to focus on more complex issues, enhancing overall efficiency.
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Ravi Mehta
February 11, 2025
What do you like most about using NexxtSupport?
The integration is seamless! I was able to embed the chatbot into our website without any hiccups, and it works perfectly with our existing systems.
What do you dislike most about using NexxtSupport?
Sometimes, the chatbot seems to struggle with more intricate queries. A few customers mentioned that it didn't understand their questions fully.
What problems does NexxtSupport help you solve, and how does this benefit you?
NexxtSupport has helped us reduce the workload on our support team significantly. The chatbot manages a large volume of inquiries, which allows our staff to focus on high-priority tasks.
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Aisha Yusuf
February 8, 2025
What do you like most about using NexxtSupport?
The multilingual support is fantastic! We operate in a diverse market, and NexxtSupport allows us to reach customers in over 50 languages, making our service much more inclusive.
What do you dislike most about using NexxtSupport?
While the chatbot is powerful, it sometimes struggles with complex language nuances. This can lead to misunderstandings in customer interactions.
What problems does NexxtSupport help you solve, and how does this benefit you?
NexxtSupport helps us automate lead collection effortlessly. With the chatbot engaging customers, we see a significant increase in leads without overwhelming our sales team.
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Omar Khan
February 5, 2025
What do you like most about using NexxtSupport?
The support team is incredibly responsive. Whenever I had questions, they were quick to assist, making my experience much smoother.
What do you dislike most about using NexxtSupport?
The pricing structure could be clearer. I would appreciate more transparency on what features are included in each plan.
What problems does NexxtSupport help you solve, and how does this benefit you?
NexxtSupport has improved our customer engagement significantly. The chatbot responds instantly to inquiries, which has led to higher customer satisfaction.
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Anja Peterson
February 1, 2025
What do you like most about using NexxtSupport?
The intuitive design makes it easy for anyone to use. My team quickly adapted to it, which has facilitated smoother operations.
What do you dislike most about using NexxtSupport?
The customization options, while good, could be better. I wish I could change more elements to fit our specific needs.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has enabled us to enhance our customer engagement significantly, providing instant answers to customers’ questions and improving their experience.
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Luca Bianchi
January 31, 2025
What do you like most about using NexxtSupport?
The shopping assistant feature is a standout. It provides personalized recommendations that help guide our customers towards making purchases.
What do you dislike most about using NexxtSupport?
Occasionally, the bot can misinterpret user queries, which can lead to frustrating interactions for customers.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has automated many of our customer queries, which has significantly reduced our response times and improved customer satisfaction.
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Nina Kovalenko
January 30, 2025
What do you like most about using NexxtSupport?
The analytics features are robust, allowing us to see exactly how the chatbot is performing and where we can improve.
What do you dislike most about using NexxtSupport?
I would prefer if there were more resources available for onboarding new users to help them get the most out of the tool.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has streamlined our communication with customers, leading to faster resolutions and a better overall service experience.
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Carlos Fernandez
January 26, 2025
What do you like most about using NexxtSupport?
The chatbot's ability to handle multiple languages has been a huge plus for our international customer base.
What do you dislike most about using NexxtSupport?
There’s a limitation in the customization options that could be improved to help businesses create more unique experiences.
What problems does NexxtSupport help you solve, and how does this benefit you?
NexxtSupport automates our customer interactions, allowing us to focus on more complex issues while the chatbot handles the routine inquiries.
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Marco Rossi
January 24, 2025
What do you like most about using NexxtSupport?
The customization options are fantastic! I can tweak the chatbot’s personality to better suit our brand, which has been a game-changer.
What do you dislike most about using NexxtSupport?
While the chatbot performs well, I’ve noticed it can occasionally miss the context in longer conversations. This can lead to confusion for users.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has automated many of our repetitive tasks, enabling my team to focus on strategic initiatives rather than answering FAQs.
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Tariq Hassan
January 23, 2025
What do you like most about using NexxtSupport?
The training capability is exceptional. Being able to upload our data and customize the chatbot's learning process has made it incredibly effective.
What do you dislike most about using NexxtSupport?
The upselling can feel excessive at times, which detracts from the experience of an otherwise great tool.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has allowed us to provide round-the-clock customer service without needing a large team, significantly saving on operational costs.
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Kristina Lindholm
January 19, 2025
What do you like most about using NexxtSupport?
The analytics dashboard is very user-friendly and provides valuable insights into customer interactions with the chatbot.
What do you dislike most about using NexxtSupport?
The chatbot has limitations in understanding complex questions. It could benefit from improved natural language processing capabilities.
What problems does NexxtSupport help you solve, and how does this benefit you?
NexxtSupport has helped streamline our customer support process, making it easier for our team to manage inquiries and enhance overall efficiency.
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Isabella Martinez
January 16, 2025
What do you like most about using NexxtSupport?
The platform is very intuitive, making it easy for anyone on my team to set up and manage chatbots without needing technical skills.
What do you dislike most about using NexxtSupport?
There is a bit of a learning curve with the more advanced features. I wish there were more tutorials available to help users.
What problems does NexxtSupport help you solve, and how does this benefit you?
NexxtSupport has cut down our response time dramatically. Customers can receive instant answers, which has positively impacted our customer satisfaction scores.
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Elena Ivanova
January 15, 2025
What do you like most about using NexxtSupport?
The analytics capabilities are fantastic! I can easily track how customers are interacting with the chatbot and adjust our strategies accordingly.
What do you dislike most about using NexxtSupport?
Sometimes, the response times can lag if many users are interacting with the bot at once, which can cause frustration.
What problems does NexxtSupport help you solve, and how does this benefit you?
It has drastically improved our engagement rates. Customers appreciate the instant responses, leading to higher retention and satisfaction levels.
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Mateusz Nowak
January 13, 2025
What do you like most about using NexxtSupport?
The ease of embedding the chatbot onto our website was a relief. It integrated seamlessly without requiring extensive coding skills.
What do you dislike most about using NexxtSupport?
I would like to see more flexibility in the training data. Sometimes, the bot doesn’t fully grasp the specifics of our unique business needs.
What problems does NexxtSupport help you solve, and how does this benefit you?
NexxtSupport has helped streamline our customer support process, allowing us to handle inquiries more efficiently and improving our overall service quality.
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Sofia Choi
January 9, 2025
What do you like most about using NexxtSupport?
I appreciate how customizable the chatbot is in terms of appearance. It allows us to maintain our brand identity while providing support.
What do you dislike most about using NexxtSupport?
I find the pricing transparency lacking. It would be helpful to have clearer information on what each plan entails before committing.
What problems does NexxtSupport help you solve, and how does this benefit you?
The ability to embed chatbots on our website has greatly improved our customer interaction rates. Customers can now get instant responses, which boosts their engagement.
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