I love the user-friendly interface! It makes it really easy to set up chatbots, even for someone who doesn’t have a technical background.
The lack of advanced analytics is a bit disappointing. I would like to see more insights on customer interactions.
Newton effectively reduces the workload on my customer service team by handling FAQs, which allows us to allocate resources more effectively.
I like the concept of no-code chatbot creation; it’s a great idea for those who are not tech-savvy.
However, the execution falls short. I found the AI responses to be quite generic and not tailored to our specific industry needs.
It helps in providing basic customer support, but I feel it lacks the depth required for more complex queries that our clients often have.
The chatbot's lead generation feature is quite useful. It captures potential customer data without needing a manual process.
I find the limitations on customization frustrating. It doesn’t allow for much personalization to fit our brand voice.
Newton helps in automating responses to common inquiries, which improves efficiency, but it needs improvements to handle more complex interactions.
I appreciate how intuitive the no-code interface is. It allows me to create chatbots quickly without needing to understand programming, which is great for someone like me who is more focused on sales strategies than tech.
Sometimes, the customization options feel a bit limited. While it covers basic functionalities well, I wish there were more advanced options for tailoring responses.
Newton helps streamline our customer service by providing instant responses to common inquiries, which frees up my team to focus on more complex issues. This has improved our response times significantly.
The lead capturing feature is very effective. It helps me gather information from potential customers seamlessly.
The pricing plans could be more flexible. As a startup, it's a bit challenging to fit everything into our budget.
Newton addresses the challenge of engaging website visitors. It provides them with immediate assistance, which can lead to higher conversion rates.